Crisp ‑ Helpdesk & AI Chatbot vs Willdesk: Live Chat&AI Chatbotfor Shopify (2026)
Crisp ‑ Helpdesk & AI Chatbot and Willdesk: Live Chat&AI Chatbot both aim to provide comprehensive customer support solutions for Shopify merchants using live chat and AI-powered chatbots. Crisp emphasizes centralizing various communication channels into a single platform, including email, WhatsApp, Instagram DM, and more. Willdesk, while also offering live chat and AI chatbot capabilities, has a significantly higher number of reviews (392) and a slightly higher rating (4.8/5) compared to Crisp's 35 reviews and 4.4/5 rating, suggesting broader adoption and potentially greater user satisfaction. Crisp markets itself as an AI-powered e-commerce helpdesk and stresses ease of use with pre-built AI agents.
At a Glance
Crisp ‑ Helpdesk & AI Chatbot
35 reviews
Willdesk: Live Chat&AI Chatbot
392 reviews
Detailed Overview
Crisp ‑ Helpdesk & AI Chatbot
Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.
Key Features
- Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ...
- Easy AI bots to human handover when AI falls short
- Dedicated FAQ builder that feeds AI Agents to build powerful chatbots
- Custom-trained AI agent to respond to customers as if they're part of your team
- Ready-to-use multichannel AI Agent that just need you to hit "publish"
Feature Comparison
| Rating | 4.4/5 | 4.8/5 |
Rating Crisp ‑ Helpdesk & AI Chatbot4.4/5 Willdesk: Live Chat&AI Chatbot4.8/5 | ||
| Reviews | 35 | 392 |
Reviews Crisp ‑ Helpdesk & AI Chatbot35 Willdesk: Live Chat&AI Chatbot392 | ||
| Focus | Omnichannel Helpdesk | Live Chat & AI Chatbot |
Focus Crisp ‑ Helpdesk & AI ChatbotOmnichannel Helpdesk Willdesk: Live Chat&AI ChatbotLive Chat & AI Chatbot | ||
| AI Implementation | Custom-trained AI agent + Ready-to-use AI Agent | AI Chatbot (Details unspecified) |
AI Implementation Crisp ‑ Helpdesk & AI ChatbotCustom-trained AI agent + Ready-to-use AI Agent Willdesk: Live Chat&AI ChatbotAI Chatbot (Details unspecified) | ||
| Ease of use | Implied via 'just need you to hit publish' | Not specified, implied via rating and reviews |
Ease of use Crisp ‑ Helpdesk & AI ChatbotImplied via 'just need you to hit publish' Willdesk: Live Chat&AI ChatbotNot specified, implied via rating and reviews | ||
| Channel Centralization | 12 channels (email, WhatsApp, etc.) | Not Specified |
Channel Centralization Crisp ‑ Helpdesk & AI Chatbot12 channels (email, WhatsApp, etc.) Willdesk: Live Chat&AI ChatbotNot Specified | ||
| FAQ Builder | Dedicated FAQ builder feeding AI agents | Not Specified |
FAQ Builder Crisp ‑ Helpdesk & AI ChatbotDedicated FAQ builder feeding AI agents Willdesk: Live Chat&AI ChatbotNot Specified | ||
| User Base | Small and medium-sized online stores | Not Specified |
User Base Crisp ‑ Helpdesk & AI ChatbotSmall and medium-sized online stores Willdesk: Live Chat&AI ChatbotNot Specified | ||
Our Verdict
Willdesk appears to be the more established and widely accepted solution, as indicated by its significantly higher number of reviews and slightly better rating. This makes it a safer choice for merchants seeking a proven live chat and AI chatbot solution. However, Crisp offers a more comprehensive omnichannel approach and emphasizes ease of use with its ready-to-use AI agents and dedicated FAQ builder that feeds the AI agents. If merchants prioritize centralizing multiple communication channels and desire AI that is easy to deploy, Crisp might be a better fit, particularly for small and medium-sized stores that would benefit from its pre-built solutions. Merchants should test both during free trials to determine the best fit for their specific needs.
Common Questions
Which app is easier to set up?
Based on the descriptions, Crisp seems to emphasize ease of setup with its ready-to-use AI agent that 'just need you to hit publish'. Willdesk's setup is not explicitly described but can be inferred to be easy based on the high rating and positive reviews.
Which app offers broader channel support?
Crisp explicitly states that it centralizes 12 channels including email, WhatsApp, Instagram DM, and Messenger, whereas Willdesk does not provide specific channel support details in its description.
Which app has better user satisfaction?
Based on the information provided, Willdesk seems to have better user satisfaction. It has a higher rating (4.8/5 vs 4.4/5) and, crucially, a vastly larger number of reviews (392 vs 35), suggesting that a much larger user base is satisfied with the product.
Which app is best for creating AI chatbots?
Crisp provides more specific details about its AI chatbot features, including a dedicated FAQ builder that feeds AI agents and the option to create custom-trained AI agents. While Willdesk offers AI chatbot functionality, it doesn't specify how these bots are created or trained.
Which app targets a specific merchant size?
Crisp explicitly mentions that it helps small and medium-sized online stores, whereas Willdesk does not specify a target market segment.
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