CS ‑ Business Email vs Trusted Help Center & FAQfor Shopify (2026)
CS ‑ Business Email and Trusted Help Center & FAQ, while both falling under the broader 'Support - Other' category on Shopify, address very different needs. CS ‑ Business Email focuses on providing merchants with a professional email solution directly integrated into their Shopify admin, enabling them to create unlimited custom email addresses under their domain. This aims to enhance branding and streamline customer communication management. In contrast, Trusted Help Center & FAQ centers around creating and managing FAQ pages to improve customer support, SEO, and overall user experience on a Shopify store. Trusted Help Center & FAQ offers extensive customization options for the FAQ pages, allowing merchants to match the look and feel of their brand. It also supports multiple languages and allows for the inclusion of images and videos in FAQ answers. The key differentiating factor is the SEO-focused approach, enabling merchants to add FAQs to product, collection, and other custom pages to boost search engine visibility. While both apps boast a perfect 5/5 rating, Trusted Help Center & FAQ has significantly more reviews (73 compared to 3 for CS ‑ Business Email), suggesting a more established user base and wider adoption.
At a Glance
CS ‑ Business Email
3 reviews
Trusted Help Center & FAQ
73 reviews
Detailed Overview
CS ‑ Business Email
CS - Business Email app provides advanced email, integrated seamlessly into your store's admin panel
Key Features
- Create infinite professional addresses under your domain for branding
- Manage emails from your store's admin panel efficiently.
- You can use many tools like spam filters, forwarders, and more to simplify tasks
Trusted Help Center & FAQ
We help you to create SEO prepared FAQ pages for your store and a help center for your customers!
Key Features
- Create help center FAQ's that improve SEO, match your theme and your needs.
- Fully customize questions and answers with our easy to use admin dashboard.
- Static page that supports multiple language translations, product page FAQ's.
- Show FAQs in a separate page and your product, collection & any other pages.
- Admin is able to add images and videos to FAQ answers, format texts.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating CS ‑ Business Email5/5 Trusted Help Center & FAQ5/5 | ||
| Reviews | 3 | 73 |
Reviews CS ‑ Business Email3 Trusted Help Center & FAQ73 | ||
| Primary Function | Business Email Management | FAQ & Help Center Creation |
Primary Function CS ‑ Business EmailBusiness Email Management Trusted Help Center & FAQFAQ & Help Center Creation | ||
| Key Benefit | Enhanced Branding & Professional Communication | Improved Customer Support & SEO |
Key Benefit CS ‑ Business EmailEnhanced Branding & Professional Communication Trusted Help Center & FAQImproved Customer Support & SEO | ||
| Target Merchant | Businesses seeking professional email addresses | Businesses looking to improve support and SEO through FAQs |
Target Merchant CS ‑ Business EmailBusinesses seeking professional email addresses Trusted Help Center & FAQBusinesses looking to improve support and SEO through FAQs | ||
| Integration | Shopify Admin Panel | Works independently, no theme changes required |
Integration CS ‑ Business EmailShopify Admin Panel Trusted Help Center & FAQWorks independently, no theme changes required | ||
| Customization | Limited (email addresses, spam filters) | Extensive (font, color, style, multimedia) |
Customization CS ‑ Business EmailLimited (email addresses, spam filters) Trusted Help Center & FAQExtensive (font, color, style, multimedia) | ||
| Ease of Use | Not specified but implied through seamless integration | Easy to use admin dashboard, no coding knowledge required |
Ease of Use CS ‑ Business EmailNot specified but implied through seamless integration Trusted Help Center & FAQEasy to use admin dashboard, no coding knowledge required | ||
| Value Proposition | Professional email management with unlimited addresses | Improved customer experience and SEO benefits through comprehensive FAQ implementation |
Value Proposition CS ‑ Business EmailProfessional email management with unlimited addresses Trusted Help Center & FAQImproved customer experience and SEO benefits through comprehensive FAQ implementation | ||
Our Verdict
If a merchant's priority is establishing a professional brand image through custom email addresses and streamlined email management within the Shopify admin, then CS ‑ Business Email is the better choice. Its integration and unlimited email addresses are its core strength.
However, for merchants focused on improving customer support, reducing support inquiries, and boosting SEO through comprehensive FAQ implementation, Trusted Help Center & FAQ is the more suitable option. Its extensive customization options, ease of use, and SEO-focused features make it a more valuable tool for enhancing customer experience and online visibility. The significantly higher review count also suggests a greater degree of trust and satisfaction within the Shopify merchant community.
Common Questions
Which app is better for improving SEO?
Trusted Help Center & FAQ is specifically designed to improve SEO through the creation of SEO-prepared FAQ pages. It allows you to add FAQs to various pages (product, collection, etc.) to boost search engine visibility, a feature absent in CS ‑ Business Email.
Can I customize the look and feel of either app?
Trusted Help Center & FAQ offers extensive customization options, allowing you to adjust font size, color, style, and add images/videos. CS ‑ Business Email focuses on email features and doesn't offer similar visual customization options for your store's frontend.
Which app is easier to use for a non-technical user?
Trusted Help Center & FAQ explicitly states that it's designed for ease of use, requiring no coding knowledge. The description of CS ‑ Business Email does not explicitly mention ease of use, however the term 'seamlessly' does imply a level of simplicity.
Which app offers better value for customer communication?
CS ‑ Business Email streamlines customer communication by providing a professional email solution integrated within the Shopify admin. Trusted Help Center & FAQ enhances customer communication by providing readily available answers to frequently asked questions, potentially reducing support inquiries.
Is it possible to use both apps together?
Yes, both apps address different aspects of a Shopify business. You can use CS ‑ Business Email for professional email communication and Trusted Help Center & FAQ to improve customer support and SEO through FAQs. They are not mutually exclusive and can complement each other.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store