Delighted Post‑Delivery Survey vs Grapevine Post Purchase Surveyfor Shopify (2026)
Delighted Post‑Delivery Survey and Grapevine Post Purchase Survey both aim to help Shopify merchants gather customer feedback through post-purchase surveys. However, they appear to cater to different segments. Delighted focuses on simplicity and ease of use, offering a range of survey templates and integrations to funnel feedback into existing workflows. Their strength lies in providing a user-friendly experience with ready-made templates and a focus on integrating with tools like Klaviyo and Gorgias, making it suitable for smaller businesses or those new to customer feedback. They explicitly mention Shopify POS integration, suggesting a focus on omnichannel feedback. Grapevine, on the other hand, emphasizes scalability and data depth. Its unlimited response pricing and advanced targeting/reporting features suggest it's targeted towards larger or rapidly growing businesses that need to collect and analyze significant volumes of customer feedback. Grapevine's strengths lie in powerful reporting with segmentation, attribution surveys, and integrations that push data into analytics platforms like GA4. While Delighted emphasizes ease of use and pre-built integrations for customer support tools, Grapevine prioritizes advanced reporting, unlimited responses, and integration with more sophisticated analytics platforms.
At a Glance
Delighted Post‑Delivery Survey
6 reviews
Grapevine Post Purchase Survey
142 reviews
Detailed Overview
Delighted Post‑Delivery Survey
Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more
Key Features
- Simply connect Delighted to your Shopify store and select the survey delay
- Use survey templates for post-delivery surveys NPS, CSAT, 5-star, and more
- Customize your logo and brand for a beautifully branded survey design
- Real-time responses will appear in the dashboard to track trends overtime
- Works with Shopify POS to capture feedback for customers buying in stores!
Grapevine Post Purchase Survey
Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Key Features
- Attribution surveys to see which marketing channels really drive customers
- Unlimited post purchase, CSAT & NPS surveys built for deep customer insight
- Make data-driven decisions by turning high-volume survey data into insights
- Powerful survey reporting with filters, segmentation and unlimited responses
- Integrations that push survey data into your automation and analytics stack
Feature Comparison
| Rating | 4.6/5 | 5/5 |
Rating Delighted Post‑Delivery Survey4.6/5 Grapevine Post Purchase Survey5/5 | ||
| Reviews | 6 | 142 |
Reviews Delighted Post‑Delivery Survey6 Grapevine Post Purchase Survey142 | ||
| Pricing Model | Unknown (Likely tiered) | Fixed price, unlimited responses |
Pricing Model Delighted Post‑Delivery SurveyUnknown (Likely tiered) Grapevine Post Purchase SurveyFixed price, unlimited responses | ||
| Target Merchant | Smaller businesses, focus on ease of use and pre-built integrations for support tools | Larger/growing businesses, focus on scalable data collection and advanced analytics |
Target Merchant Delighted Post‑Delivery SurveySmaller businesses, focus on ease of use and pre-built integrations for support tools Grapevine Post Purchase SurveyLarger/growing businesses, focus on scalable data collection and advanced analytics | ||
| Key Differentiator | Simple, user-friendly interface with pre-built survey templates and POS integration | Unlimited responses, advanced reporting with segmentation, and attribution surveys |
Key Differentiator Delighted Post‑Delivery SurveySimple, user-friendly interface with pre-built survey templates and POS integration Grapevine Post Purchase SurveyUnlimited responses, advanced reporting with segmentation, and attribution surveys | ||
| Ease of Use | Emphasized (simply connect, survey delay selection) | Not emphasized, focus on advanced functionality |
Ease of Use Delighted Post‑Delivery SurveyEmphasized (simply connect, survey delay selection) Grapevine Post Purchase SurveyNot emphasized, focus on advanced functionality | ||
| Value Proposition | Retain customers, resolve pain points through accessible feedback | Data-driven decisions, improve CX at scale through deep customer insights |
Value Proposition Delighted Post‑Delivery SurveyRetain customers, resolve pain points through accessible feedback Grapevine Post Purchase SurveyData-driven decisions, improve CX at scale through deep customer insights | ||
| Integration Focus | Klaviyo, Gorgias, Zapier, Slack (customer support and basic automation) | Shopify Flow, Klaviyo, GA4, Google Sheets (marketing automation and advanced analytics) |
Integration Focus Delighted Post‑Delivery SurveyKlaviyo, Gorgias, Zapier, Slack (customer support and basic automation) Grapevine Post Purchase SurveyShopify Flow, Klaviyo, GA4, Google Sheets (marketing automation and advanced analytics) | ||
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Our Verdict
For smaller businesses seeking a user-friendly solution to easily collect basic customer feedback and integrate it with customer support tools, Delighted Post‑Delivery Survey is the better choice. Its simplicity and POS integration make it ideal for getting started with customer surveys.
However, for larger businesses or those anticipating significant growth, Grapevine Post Purchase Survey is the superior option. The unlimited responses, advanced reporting, and integration with analytics platforms like GA4 provide the tools needed to analyze vast amounts of data and make informed business decisions at scale. The higher number of reviews and perfect rating also suggests a higher level of overall customer satisfaction with Grapevine's features and support.
Common Questions
What is the primary difference in the target customer for these two apps?
Delighted targets smaller businesses needing a simple, user-friendly solution for basic customer feedback, while Grapevine targets larger or rapidly growing businesses needing scalable data collection and advanced analytics capabilities.
Which app offers unlimited survey responses?
Grapevine Post Purchase Survey explicitly offers unlimited survey responses for a fixed price.
Which app integrates with Shopify POS?
Delighted Post‑Delivery Survey specifically mentions integration with Shopify POS to capture in-store customer feedback.
Which app has better analytics capabilities?
Grapevine Post Purchase Survey appears to have more advanced analytics capabilities, offering features like segmentation, filters, and integration with Google Analytics 4 (GA4).
Which app is likely easier to set up and use for a beginner?
Delighted Post‑Delivery Survey is likely easier to set up and use for beginners due to its emphasis on simplicity and pre-built survey templates.
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