Delighted Post‑Delivery Survey vs Zigpoll Customer Surveysfor Shopify (2026)
Delighted Post-Delivery Survey and Zigpoll Customer Surveys both aim to help Shopify merchants gather customer feedback, but they differ significantly in their breadth of functionality and user adoption. Delighted focuses specifically on post-delivery surveys and integrates deeply with other eCommerce tools for customer retention and pain point resolution. Its strength lies in its simplicity and focus on a core set of survey types (NPS, CSAT, etc.) delivered after fulfillment. It markets heavily on integrations for customer retention. Zigpoll, on the other hand, offers a more comprehensive survey solution, encompassing pre-purchase, post-purchase, on-site, and email/SMS surveys. This allows merchants to gather feedback at various stages of the customer journey, providing a more holistic view. Zigpoll also emphasizes AI-driven analytics for deeper insights and offers features like abandoned checkout recovery, expanding beyond just post-delivery feedback. This broader feature set caters to merchants seeking a more sophisticated and versatile survey platform, with more no-code options and AI analytics.
At a Glance
Delighted Post‑Delivery Survey
6 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Delighted Post‑Delivery Survey
Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more
Key Features
- Simply connect Delighted to your Shopify store and select the survey delay
- Use survey templates for post-delivery surveys NPS, CSAT, 5-star, and more
- Customize your logo and brand for a beautifully branded survey design
- Real-time responses will appear in the dashboard to track trends overtime
- Works with Shopify POS to capture feedback for customers buying in stores!
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 4.6/5 | 5/5 |
Rating Delighted Post‑Delivery Survey4.6/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 6 | 417 |
Reviews Delighted Post‑Delivery Survey6 Zigpoll Customer Surveys417 | ||
| Survey Focus | Post-Delivery | Pre/Post-Purchase, On-Site, Email, SMS |
Survey Focus Delighted Post‑Delivery SurveyPost-Delivery Zigpoll Customer SurveysPre/Post-Purchase, On-Site, Email, SMS | ||
| Key Differentiator | Integrations (Klaviyo, Gorgias, etc.) | AI Analytics, Multilingual, Abandoned Cart Recovery |
Key Differentiator Delighted Post‑Delivery SurveyIntegrations (Klaviyo, Gorgias, etc.) Zigpoll Customer SurveysAI Analytics, Multilingual, Abandoned Cart Recovery | ||
| Target Merchant Type | Merchants prioritizing customer retention and simple integrations | Merchants needing comprehensive surveys and advanced analytics |
Target Merchant Type Delighted Post‑Delivery SurveyMerchants prioritizing customer retention and simple integrations Zigpoll Customer SurveysMerchants needing comprehensive surveys and advanced analytics | ||
| Ease of Use | Focus on simplicity | No-code setup emphasized, but wider feature set may increase complexity |
Ease of Use Delighted Post‑Delivery SurveyFocus on simplicity Zigpoll Customer SurveysNo-code setup emphasized, but wider feature set may increase complexity | ||
| Value Proposition | Measure customer loyalty and resolve pain points with focused integrations. | Gain insights from zero-party data using AI analytics to optimize business, marketing spend, and conversion rates. |
Value Proposition Delighted Post‑Delivery SurveyMeasure customer loyalty and resolve pain points with focused integrations. Zigpoll Customer SurveysGain insights from zero-party data using AI analytics to optimize business, marketing spend, and conversion rates. | ||
| Multilingual support | Not mentioned | Yes |
Multilingual support Delighted Post‑Delivery SurveyNot mentioned Zigpoll Customer SurveysYes | ||
Our Verdict
For smaller Shopify stores primarily concerned with post-delivery feedback and seamless integration with existing marketing tools like Klaviyo, Delighted Post-Delivery Survey is a solid choice due to its simplicity and focused approach. Its integrations appear well supported. However, the very small number of reviews makes it difficult to make a strong recommendation. For larger or rapidly growing businesses requiring a more comprehensive survey solution with advanced analytics, multilingual support, and the ability to gather feedback across the entire customer journey, Zigpoll Customer Surveys is the superior option. The higher review count also suggests a more established and trusted app.
Zigpoll offers more no-code options and breadth, while Delighted centers on integrations. Zigpoll's additional features also seem to allow for more survey opportunities.
Common Questions
Which app offers more survey delivery methods?
Zigpoll Customer Surveys provides more options for survey delivery, including on-site, email, and SMS, in addition to post-purchase surveys. Delighted focuses primarily on post-delivery surveys.
Which app is better for analyzing customer feedback?
Zigpoll has AI analytics and a dashboard for analyzing feedback. Delighted offers reporting and dashboards but doesn't explicitly mention advanced AI-driven analysis.
Which app is easier to set up and use?
Delighted likely offers a simpler setup process due to its focused feature set. Zigpoll, while emphasizing no-code setup, may require more configuration to utilize its wide range of survey types and features.
Does either app integrate with Shopify POS?
Delighted states that it works with Shopify POS to capture feedback for customers buying in stores. Zigpoll doesn't directly mention Shopify POS integration.
Which app is better for abandoned checkout recovery?
Zigpoll offers abandoned checkout campaign features. Delighted does not mention it.
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