DeskMoz ‑24x7 Live Chat Agents vs Helpify24for Shopify (2026)
DeskMoz and Helpify24 are both highly rated helpdesk apps on the Shopify App Store, but cater to different merchant needs. DeskMoz focuses on providing fully managed, 24/7 live chat support using a large team of in-house agents. It's designed for merchants who want to outsource their customer support entirely, encompassing not only chat but also email and social media management. DeskMoz also offers CMS & backend support, indicating a deeper level of involvement in managing the store's operations related to customer interactions. Helpify24, on the other hand, presents itself as an online expert providing assistance and support for various e-commerce management tasks. While it offers live chat, it also relies on a ticket system with a 24-hour response time. Helpify24 seems to target merchants seeking assistance with tasks like app installation, visual content creation, email marketing, and social media guidance. The key difference lies in the service model: DeskMoz is an outsourced customer support team, while Helpify24 is more of a virtual assistant and consultancy for general e-commerce tasks. Helpify24's description is in Italian, implying this app may be primarily for Italian-speaking merchants or provide customer support in Italian.
At a Glance
DeskMoz ‑24x7 Live Chat Agents
2 reviews
Helpify24
4 reviews
Detailed Overview
DeskMoz ‑24x7 Live Chat Agents
Managed Live Chat Agents Who Answer Your Customers' Sales & Support Questions in Real-Time 24x7!
Key Features
- 24x7 Fully Managed In-house Team of Professional E-Commerce Live Chat Agents
- Incredible Omnichannel Customer Support on Live Chat, Email & Social Media
- Chat Agents' Complete Custom Training & Deployment in Just 48-72 Hours
- FRT & ART = >35 Seconds & Industry's Best CSAT, SLA, CES & NPS
- Free Highly Customizable Live Chat Software & Setup
Helpify24
Helpify24 offre aiuto e supporto per la gestione del tuo ecommerce tramite i nostri esperti online.
Key Features
- Aiuto nell'installazione di Nuove App e Funzioni su Shopify
- Creazione e cambio del contenuto visivo come slide e banner
- Aiuto nella creazione di mail e newsletter
- Consigli su come gestire Instagram, Facebook e Tik Tok
- ...e tanto altro ancora!
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating DeskMoz ‑24x7 Live Chat Agents5/5 Helpify245/5 | ||
| Reviews | 2 | 4 |
Reviews DeskMoz ‑24x7 Live Chat Agents2 Helpify244 | ||
| Primary Focus | Managed Live Chat Support | E-commerce Task Assistance |
Primary Focus DeskMoz ‑24x7 Live Chat AgentsManaged Live Chat Support Helpify24E-commerce Task Assistance | ||
| Support Hours | 24/7 | Not explicitly stated, tickets answered within 24 hours |
Support Hours DeskMoz ‑24x7 Live Chat Agents24/7 Helpify24Not explicitly stated, tickets answered within 24 hours | ||
| Service Model | Outsourced Team | Virtual Assistant/Consultancy |
Service Model DeskMoz ‑24x7 Live Chat AgentsOutsourced Team Helpify24Virtual Assistant/Consultancy | ||
| Target Merchant | Merchants wanting fully outsourced customer support | Merchants needing help with e-commerce tasks |
Target Merchant DeskMoz ‑24x7 Live Chat AgentsMerchants wanting fully outsourced customer support Helpify24Merchants needing help with e-commerce tasks | ||
| Ease of Use | Likely requires less direct involvement from merchant | Merchant actively opens requests and manages tickets |
Ease of Use DeskMoz ‑24x7 Live Chat AgentsLikely requires less direct involvement from merchant Helpify24Merchant actively opens requests and manages tickets | ||
| Value Proposition | Hands-off customer support with guaranteed response times | On-demand assistance with various e-commerce tasks |
Value Proposition DeskMoz ‑24x7 Live Chat AgentsHands-off customer support with guaranteed response times Helpify24On-demand assistance with various e-commerce tasks | ||
Our Verdict
DeskMoz is the better choice for Shopify merchants who want to completely outsource their customer support operations. Its 24/7 live chat agents can handle a high volume of inquiries, freeing up the merchant to focus on other aspects of their business. The mention of CMS & backend support is a significant advantage.
Helpify24 is suitable for merchants who need assistance with specific e-commerce tasks, such as setting up apps, creating marketing materials, or managing social media. It’s a good option for merchants who prefer a more hands-on approach and are comfortable managing a ticket system. Given the description is in Italian, it will likely be more useful for those customers looking for support in Italian.
Common Questions
Which app offers a more comprehensive customer support solution?
DeskMoz provides a more comprehensive customer support solution by offering a fully managed, 24/7 live chat, email, and social media support service.
Which app is better for small businesses on a tight budget?
Without pricing information, it's impossible to definitively say. However, Helpify24's virtual assistant model might be more cost-effective for businesses with limited customer support needs.
Does either app offer multilingual support?
DeskMoz doesn't explicitly mention multilingual support, while Helpify24 is in Italian and likely caters to Italian-speaking merchants.
What are the potential downsides of using DeskMoz?
Merchants may feel a loss of control over customer interactions and brand voice, requiring careful onboarding and training for DeskMoz agents.
How quickly can I expect a response from each app?
DeskMoz guarantees First Response Time (FRT) and Average Resolution Time (ART) greater than 35 seconds, while Helpify24 guarantees a response to tickets within 24 hours.
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