DingAI – Surveys That Sell vs Zigpoll Customer Surveysfor Shopify (2026)
DingAI – Surveys That Sell and Zigpoll Customer Surveys both aim to improve sales for Shopify merchants using AI and customer interaction, but their approaches differ significantly. DingAI focuses on real-time sales assistance via an AI agent and chatbot, aiming to directly guide visitors to purchase. Its strength lies in immediate customer engagement and conversion. DingAI targets merchants seeking to actively influence purchase decisions during a visitor's session through direct AI interaction. Zigpoll, in contrast, prioritizes data collection and analysis through a variety of survey types (post-purchase, pre-purchase, NPS, etc.) delivered on-site, via email, and SMS. Zigpoll leverages AI analytics to uncover insights from zero-party data to improve marketing and conversion rates. Its strength lies in gathering comprehensive customer feedback for strategic decision-making. Zigpoll appears better suited to merchants prioritizing understanding their customer base and optimizing their business strategy based on data and feedback. Zigpoll also has a significantly higher number of reviews, suggesting greater adoption and a longer track record.
At a Glance
DingAI – Surveys That Sell
63 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
DingAI – Surveys That Sell
AI agent with built in chatbot and AI chat to drive more sales in real time visitors interaction
Key Features
- AI agent that enables real time AI chat with visitors to drive purchase decision
- Built in chatbot that communicates with shoppers through smart AI chat
- AI chat bot that guides visitors from product interest to checkout
- AI agent and chatbot working together to reduce friction and sell more
- Sales focused AI chat powered by an advanced AI agent and chatbot
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating DingAI – Surveys That Sell5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 63 | 417 |
Reviews DingAI – Surveys That Sell63 Zigpoll Customer Surveys417 | ||
| Primary Function | Real-time AI Sales Assistant | Customer Surveys & AI Analytics |
Primary Function DingAI – Surveys That SellReal-time AI Sales Assistant Zigpoll Customer SurveysCustomer Surveys & AI Analytics | ||
| Targeted Interaction Timing | During Website Visit | Pre/Post-Purchase, Abandoned Checkout |
Targeted Interaction Timing DingAI – Surveys That SellDuring Website Visit Zigpoll Customer SurveysPre/Post-Purchase, Abandoned Checkout | ||
| Communication Channels | On-site AI Chatbot | On-site, Email, SMS |
Communication Channels DingAI – Surveys That SellOn-site AI Chatbot Zigpoll Customer SurveysOn-site, Email, SMS | ||
| Focus | Driving Immediate Sales | Gathering Customer Insights & Optimizing Business |
Focus DingAI – Surveys That SellDriving Immediate Sales Zigpoll Customer SurveysGathering Customer Insights & Optimizing Business | ||
| Merchant Type | Merchants focused on active sales conversion during site visits. | Merchants focused on understanding their customer base and business performance through data. |
Merchant Type DingAI – Surveys That SellMerchants focused on active sales conversion during site visits. Zigpoll Customer SurveysMerchants focused on understanding their customer base and business performance through data. | ||
| Ease of Use | Likely simpler setup for chatbot interaction | No-code setup for surveys, integrates with Shopify |
Ease of Use DingAI – Surveys That SellLikely simpler setup for chatbot interaction Zigpoll Customer SurveysNo-code setup for surveys, integrates with Shopify | ||
| Value Proposition | Increased sales conversion through AI-powered sales assistance. | Improved business decisions based on comprehensive customer feedback and AI analytics. |
Value Proposition DingAI – Surveys That SellIncreased sales conversion through AI-powered sales assistance. Zigpoll Customer SurveysImproved business decisions based on comprehensive customer feedback and AI analytics. | ||
Our Verdict
For merchants seeking to proactively engage with website visitors and drive immediate sales conversions through AI-powered interaction, DingAI – Surveys That Sell is the more appropriate choice. Its AI agent and chatbot provide real-time sales assistance. However, for merchants prioritizing a comprehensive understanding of their customer base and optimizing their business strategy based on data-driven insights, Zigpoll Customer Surveys is the superior option. Its diverse survey options and AI analytics offer a more holistic view of the customer journey. While both have high ratings, Zigpoll's larger review count lends more credibility, signaling wider adoption and likely a more mature product, making it potentially less risky and more generally effective.
Common Questions
Which app is easier to set up?
Both claim ease of use. Zigpoll specifically boasts 'no-code setup'. DingAI implies a simpler setup focused on configuring the chatbot's sales guidance. It's likely that Zigpoll is easier for complex survey setups.
Which app is better for increasing average order value (AOV)?
DingAI might be better for increasing AOV by directly guiding customers to add more products to their cart through its AI chat feature during their session.
Which app offers more ways to connect with customers?
Zigpoll offers more channels to connect with customers (on-site, email, and SMS) compared to DingAI's on-site chatbot interaction.
Which app provides more detailed customer feedback?
Zigpoll is designed to provide more detailed customer feedback through its various survey types (post-purchase, pre-purchase, NPS), while DingAI focuses on real-time interaction to influence purchase decisions.
Which app is better for identifying reasons for cart abandonment?
Zigpoll specifically mentions 'Abandoned checkout campaigns. Uncover common pain points and recover carts,' making it better suited for this purpose.
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