DingAI – Surveys That Sell promised an AI-powered, real-time interaction with customers, but in 2026, merchants might be seeking alternatives for various reasons. While its 5-star rating indicates satisfaction for many, some users may find the chatbot functionality limiting, the AI not as intuitive as desired, or the pricing structure unsustainable as their business scales. The focus on real-time chat might not suit all businesses, especially those prioritizing post-purchase feedback or broader customer understanding. Merchants may be looking for more diverse survey options, deeper analytics, or integrations with other marketing tools. Some might also prefer a less aggressive, real-time interaction approach in favor of gathering customer data at various points in the customer journey. Cost is also a factor. If DingAI's pricing is higher than competitors offering similar value, a switch is inevitable for budget-conscious brands.
AI agent with built in chatbot and AI chat to drive more sales in real time visitors interaction
Build any custom form with AI form builder, from a contact form to fully custom forms, in seconds
FormCRM is a custom form builder that helps to build any custom form with AI, from contact forms to fully custom forms, in seconds. It supports customer account creation and integrates with 3rd-party tools.
Best for merchants who need to build professional-looking custom forms with advanced AI and integrations.
Adds Google Customer Reviews and Top Quality Store on Google widget to your store. No code required.
Easy Google Customer Reviews facilitates the collection of verified reviews via the Google Customer Reviews program. It simplifies the setup process and helps build trust with potential customers.
Best for merchants who want to leverage Google Customer Reviews to build trust and credibility.
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Zigpoll provides a comprehensive survey solution, offering post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Its AI analytics and multilingual support make it an attractive option for businesses aiming for a broader understanding of customer feedback and improved conversion rates.
Best for merchants who need comprehensive survey options and multilingual support.
Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Grapevine offers unlimited survey responses at a fixed price, making it ideal for businesses expecting high survey volume. Its integrations with Shopify Flow, Klaviyo, and GA4 also provide enhanced data analysis and automation capabilities compared to a real-time chatbot solution.
Ideal for stores that need unlimited survey responses and integrations with their existing marketing stack.
Leverage your Data to Segment, Retain & Acquire better customers. Use NPS & RFM to improve the CLV
Reveal focuses on customer segmentation, retention, and acquisition through data analysis, including NPS and RFM. It offers tools for identifying best and worst clients, making it suitable for businesses seeking to optimize customer lifetime value.
Best for merchants focused on improving customer lifetime value through data-driven segmentation.
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Post purchase survey and NPS to gather product insights and customer feedback with ease
SM Post Purchase Survey & NPS allows you to create post purchase surveys and NPS surveys easily, without code. You can create unlimited questions and get unlimited responses.
Best for merchants who need simple, customizable post-purchase surveys with unlimited responses.
Turn customer feedback into growth with AI-powered surveys
UserLoop combines surveys, quizzes, and video testimonials into one platform. It provides AI-powered analytics and supports multiple languages, with a focus on turning customer feedback into growth and social proof.
Best for merchants who need a multi-functional platform with advanced AI analytics and video feedback.
Post purchase survey: Unveil actionable insights with analytics, without distraction for customers
SEA Post Purchase Survey app focuses on gathering actionable insights with analytics without distracting customers. It offers extensive customization options, diverse question types and the ability to target specific customer segments.
Best for merchants focused on actionable insights and customizable surveys.
Scale ads & marketing with pre-purchase & post-purchase surveys for emails, product inserts, & SNS.
Gojiberry simplifies survey creation with easy templates and supports diverse distribution methods like email, product inserts, and SNS. Its focus on pre- and post-purchase surveys makes it a good option for optimizing ads and marketing efforts.
Best for merchants who need quick survey setup and diverse distribution channels.
You might consider switching if you need more diverse survey types (beyond real-time chat), deeper analytics, integrations with other marketing tools, or a more cost-effective solution as your business scales.
Grapevine Post Purchase Survey offers unlimited survey responses for a fixed price.
Zigpoll Customer Surveys, UserLoop Surveys & Feedback, and FormCRM AI Custom Form Builder offer AI-powered analytics.
Gojiberry Survey & Feedback is marketed as very quick to set up, even on mobile devices.
UserLoop Surveys & Feedback collects video testimonials and video feedback from customers.
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