Gojiberry Survey & Feedback vs Rex Feedbackfor Shopify (2026)
Gojiberry Survey & Feedback and Rex Feedback both aim to help Shopify merchants collect customer feedback, but they cater to different needs and scales. Gojiberry positions itself as a comprehensive survey solution for scaling ads and marketing. It focuses on pre-purchase and post-purchase surveys distributed through various channels, offering advanced features like segmentation and conditional logic. Its strength lies in its marketing focus, offering a wide array of survey types and channels, suggesting it targets merchants wanting deep marketing insights. Rex Feedback, on the other hand, emphasizes simple on-site feedback collection with a customizable button and backend insights. It provides a direct line to customers for identifying immediate issues and enhancing the shopping experience. Its focus is more on direct problem-solving on the store and improving the overall user experience.
At a Glance
Gojiberry Survey & Feedback
28 reviews
Rex Feedback
1 reviews
Detailed Overview
Gojiberry Survey & Feedback
Scale ads & marketing with pre-purchase & post-purchase surveys for emails, product inserts, & SNS.
Key Features
- 1 minute no code setup with easy templates, even on mobile devices
- Display pre-purchase survey pop-up, and send surveys using link/QR code
- Full customization for brand, language localization, images, coupons & points
- Analytics dashboard: Results connected to customer data with CSV download option
- Advanced features: Target customer segments & set conditional survey logic
Rex Feedback
Click and Connect: Seamless Customer Feedback Integration with On-Site Button and Backend Insights.
Key Features
- Customizable Button & Dialog: Tailored feedback features for desktop and mobile.
- Client Profiles: Detailed info to create comprehensive client profiles.
- File Export: Easily export feedback data or sync to Google Sheets for analysis.
- Email Notifications: Receive prompt feedback alerts via email.
- Optimized Files: Quick downloads without site slowdown.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Gojiberry Survey & Feedback5/5 Rex Feedback5/5 | ||
| Reviews | 28 | 1 |
Reviews Gojiberry Survey & Feedback28 Rex Feedback1 | ||
| Key Focus | Marketing Attribution & Survey Variety (pre/post purchase) | Direct On-Site Feedback Collection |
Key Focus Gojiberry Survey & FeedbackMarketing Attribution & Survey Variety (pre/post purchase) Rex FeedbackDirect On-Site Feedback Collection | ||
| Survey Distribution | Link/QR code, Email, Product Inserts, Pop-up | Customizable On-Site Button |
Survey Distribution Gojiberry Survey & FeedbackLink/QR code, Email, Product Inserts, Pop-up Rex FeedbackCustomizable On-Site Button | ||
| Advanced Features | Segmentation, Conditional Logic, Shopify Extensibility | Client Profiles, Optimized Files |
Advanced Features Gojiberry Survey & FeedbackSegmentation, Conditional Logic, Shopify Extensibility Rex FeedbackClient Profiles, Optimized Files | ||
| Ease of Use Claim | 1 minute no code setup | Click and Connect: Seamless Integration |
Ease of Use Claim Gojiberry Survey & Feedback1 minute no code setup Rex FeedbackClick and Connect: Seamless Integration | ||
| Reporting | Analytics dashboard with CSV download | File Export (Google Sheets Sync) |
Reporting Gojiberry Survey & FeedbackAnalytics dashboard with CSV download Rex FeedbackFile Export (Google Sheets Sync) | ||
| Primary Value Proposition | Scale ads & marketing with data-driven insights. | Enhance shopping experience with easy customer feedback. |
Primary Value Proposition Gojiberry Survey & FeedbackScale ads & marketing with data-driven insights. Rex FeedbackEnhance shopping experience with easy customer feedback. | ||
Our Verdict
For Shopify merchants aiming to optimize their marketing campaigns and understand customer attribution across various touchpoints, Gojiberry Survey & Feedback is the stronger choice. Its robust feature set, including advanced segmentation and diverse survey distribution methods, provides the tools needed for in-depth marketing analysis. The larger number of reviews also provides increased confidence in the product's reliability and features. However, if a merchant primarily wants a simple and direct way for customers to provide feedback on their immediate shopping experience and address urgent usability issues, Rex Feedback may be a better starting point. Although it has very few reviews, it streamlines on-site feedback collection, making it easy for customers to report problems. However, scaling may be more easily managed by Gojiberry.
Common Questions
Which app is easier to set up?
Gojiberry claims a 1-minute, no-code setup, suggesting it might be quicker to get started. Rex Feedback highlights seamless integration, implying ease of use once installed but not necessarily a faster initial setup.
Which app provides more comprehensive analytics?
Gojiberry offers an analytics dashboard connected to customer data and CSV downloads, indicating more robust reporting capabilities compared to Rex Feedback's focus on file export to Google Sheets.
Which app is better for pre-purchase surveys?
Gojiberry explicitly supports pre-purchase survey pop-ups, making it the clear choice for gathering information from potential customers before they buy.
Which app is more suited for addressing immediate on-site issues?
Rex Feedback, with its customizable on-site button, is specifically designed for customers to report immediate problems or provide feedback while browsing the store.
Which app is better suited for a larger Shopify store?
Gojiberry, with its more robust features and higher number of reviews, is likely more scalable and reliable for a larger Shopify store needing detailed marketing insights.
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