Grapevine Post Purchase Survey vs UserLoop Surveys & Feedbackfor Shopify (2026)
Both Grapevine Post Purchase Survey and UserLoop Surveys & Feedback are highly-rated Shopify apps focused on collecting customer feedback, but they cater to different merchant needs and priorities. Grapevine emphasizes scalable customer insight through unlimited survey responses at a fixed price, targeting larger businesses needing deep data analysis from high-volume feedback. UserLoop, on the other hand, positions itself as an all-in-one platform using AI to streamline the feedback process, especially with features like AI-powered question creation and video testimonials. Grapevine's strength lies in its unlimited response model and robust integrations with tools like Klaviyo and GA4, making it ideal for merchants heavily reliant on data-driven marketing and analytics. UserLoop excels in providing a more versatile, user-friendly experience, incorporating quizzes and video testimonials to enhance customer engagement. While both offer post-purchase surveys, UserLoop distinguishes itself with AI analytics and its focus on building social proof through video responses. Grapevine has the added value of attribution surveys, crucial for gauging the performance of specific marketing channels.
At a Glance
Grapevine Post Purchase Survey
142 reviews
UserLoop Surveys & Feedback
23 reviews
Detailed Overview
Grapevine Post Purchase Survey
Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Key Features
- Attribution surveys to see which marketing channels really drive customers
- Unlimited post purchase, CSAT & NPS surveys built for deep customer insight
- Make data-driven decisions by turning high-volume survey data into insights
- Powerful survey reporting with filters, segmentation and unlimited responses
- Integrations that push survey data into your automation and analytics stack
UserLoop Surveys & Feedback
Turn customer feedback into growth with AI-powered surveys
Key Features
- All-in-one platform: surveys, quizzes, and video feedback together
- AI-powered analytics identify patterns and trends automatically
- Video responses from customers build trust and social proof
- Smart product quizzes guide shoppers to perfect purchases
- Multi-language support with automatic translation to 100+ languages
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Grapevine Post Purchase Survey5/5 UserLoop Surveys & Feedback5/5 | ||
| Reviews | 142 | 23 |
Reviews Grapevine Post Purchase Survey142 UserLoop Surveys & Feedback23 | ||
| Key Differentiator | Unlimited responses; Robust Integrations | AI-powered analytics; Video testimonials & Quizzes |
Key Differentiator Grapevine Post Purchase SurveyUnlimited responses; Robust Integrations UserLoop Surveys & FeedbackAI-powered analytics; Video testimonials & Quizzes | ||
| Survey Types | Post-purchase, CSAT, NPS, Email, POS, Attribution | Post-purchase, Checkout, Link, Email, Embedded |
Survey Types Grapevine Post Purchase SurveyPost-purchase, CSAT, NPS, Email, POS, Attribution UserLoop Surveys & FeedbackPost-purchase, Checkout, Link, Email, Embedded | ||
| Target Merchant | Larger businesses needing data-driven insights | Businesses focusing on customer engagement and social proof |
Target Merchant Grapevine Post Purchase SurveyLarger businesses needing data-driven insights UserLoop Surveys & FeedbackBusinesses focusing on customer engagement and social proof | ||
| Ease of Use | Focus on data analysis might require technical expertise | AI-powered features simplify question creation and analysis |
Ease of Use Grapevine Post Purchase SurveyFocus on data analysis might require technical expertise UserLoop Surveys & FeedbackAI-powered features simplify question creation and analysis | ||
| Value Proposition | Scalable insights at a fixed price | All-in-one feedback platform with AI assistance |
Value Proposition Grapevine Post Purchase SurveyScalable insights at a fixed price UserLoop Surveys & FeedbackAll-in-one feedback platform with AI assistance | ||
| AI Features | None explicitly mentioned | AI-powered question creation & insight generation |
AI Features Grapevine Post Purchase SurveyNone explicitly mentioned UserLoop Surveys & FeedbackAI-powered question creation & insight generation | ||
Our Verdict
If you are a larger Shopify merchant managing a high volume of orders and prioritize deep data analysis of customer feedback to inform marketing decisions, Grapevine Post Purchase Survey is the better choice due to its unlimited response model, attribution surveys, and integrations with key marketing platforms. However, if you're a smaller to medium-sized business that values user-friendly interfaces, automated insights, and leveraging social proof through video testimonials, UserLoop Surveys & Feedback offers a more comprehensive and accessible solution. Its quiz functionality also provides a unique benefit for improving conversion rates.
While both apps have perfect ratings, the significant difference in the number of reviews suggests that Grapevine may have a more established user base and has been used more extensively. However, smaller review numbers do not necessarily indicate a lower quality app.
Common Questions
Which app is better for large stores processing thousands of orders?
Grapevine Post Purchase Survey, due to its unlimited response model and integrations with popular marketing platforms, is better equipped to handle the large data volume generated by high order volumes.
Which app is easier to set up and use for beginners?
UserLoop Surveys & Feedback likely offers a more user-friendly experience, especially with its AI-powered question creation and automated insight generation. The all-in-one platform also contributes to its ease of use.
Does UserLoop offer integrations like Grapevine does?
While UserLoop highlights integrations, Grapevine explicitly mentions integrations with Shopify Flow, Klaviyo, GA4, and Google Sheets, demonstrating a clearer emphasis on connecting with established marketing automation and analytics tools. UserLoop does not provide the names of its integrations.
Which app is better for collecting video testimonials?
UserLoop Surveys & Feedback is specifically designed to collect video testimonials, a feature not explicitly offered by Grapevine Post Purchase Survey. This makes UserLoop the clear choice for businesses prioritizing video feedback.
Which app has product quiz capabilities?
UserLoop has product quiz capabilities to guide customers to purchase the products that are right for them. Grapevine does not offer quiz capabilities.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store