As of 2026, Shopify merchants seeking to understand their customers often turn to survey and feedback apps. While UserLoop Surveys & Feedback offers an all-in-one solution with AI-powered features, some merchants may seek alternatives due to pricing considerations, a need for more specialized features (like deeper integrations or unique survey types), or simply wanting a different user experience. UserLoop's focus on video testimonials and quizzes might not be essential for every store, leading them to explore other options. Often, merchants want to tailor their feedback strategy precisely to their needs, whether it's a focus on post-purchase surveys for marketing attribution, or a need to enhance customer support with better FAQ sections. The alternatives presented here offer different strengths and cater to a diverse range of requirements, allowing stores to fine-tune their feedback collection and analysis process.
Turn customer feedback into growth with AI-powered surveys
Adds Google Customer Reviews and Top Quality Store on Google widget to your store. No code required.
easy Google Customer Reviews simplifies the process of collecting Google Customer Reviews, helping build trust and credibility with potential customers. It doesn't require any coding to set up.
Best for merchants who want to easily integrate Google Customer Reviews into their store to build trust and improve SEO.
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Zigpoll offers a high degree of customization and multi-language support, along with seamless integrations into your marketing stack. It also provides advanced post-purchase surveys and abandoned checkout campaigns to uncover customer pain points.
Best for merchants who need customizable, multilingual surveys with robust integration capabilities.
Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Grapevine Surveys offers unlimited survey responses for a fixed price, making it cost-effective for businesses with high volumes of orders. Its advanced reporting and integrations with platforms like Klaviyo and GA4 make it a strong choice for data-driven decision-making.
Ideal for stores that need unlimited survey responses and deep integrations with their marketing automation stack.
Leverage your Data to Segment, Retain & Acquire better customers. Use NPS & RFM to improve the CLV
Reveal focuses on customer data and NPS to improve customer lifetime value (CLV) with RFM segmentation. Its dynamic audience builder can enhance ad campaigns by targeting specific customer segments.
Best for merchants who want to leverage customer data and NPS to optimize retention and acquisition.
No information on key differentiators was provided, other than it is another survey app.
Unable to assess the best use case without more information.
We help you to create SEO prepared FAQ pages for your store and a help center for your customers!
While not a direct survey tool, Trusted Help Center & FAQ improves customer experience by providing comprehensive FAQ pages and help centers. This can reduce support inquiries and increase customer satisfaction.
Ideal for stores focusing on improving customer self-service and reducing support tickets.
Ads & Email hyper-personalization app for brands that helps create meaningful 1:1 user experience.
RetainIQ enables hyper-personalized email and SMS marketing, allowing brands to create 1:1 user experiences. It focuses on using dynamic tags like loyalty, social proof, and weather to personalize communications.
Best for merchants who want to personalize email and SMS marketing based on detailed customer behavior and data.
Post purchase survey: Unveil actionable insights with analytics, without distraction for customers
SEA Post Purchase Survey emphasizes customer targeting with tags, page visits, and purchased products, offering highly customizable surveys with 24/7 support. It also provides clear charts and reports for analyzing responses.
Best for merchants who need highly customizable surveys with precise targeting and strong support.
AI agent with built in chatbot and AI chat to drive more sales in real time visitors interaction
DingAI uses an AI agent and chatbot to interact with visitors in real time, guiding them to purchase and improving the overall shopping experience. This is a more proactive approach to customer engagement than traditional surveys.
Ideal for stores that want to use AI-powered chatbots to drive sales and improve customer engagement in real-time.
Scale ads & marketing with pre-purchase & post-purchase surveys for emails, product inserts, & SNS.
Gojiberry offers easy-to-setup survey templates and supports sending surveys via link/QR code in emails or product inserts. Its analytics dashboard connects results to customer data and provides a CSV download option.
Ideal for stores that need quick, easy-to-deploy surveys with flexible distribution methods.
Alternatives like Zigpoll, Grapevine, and SEA Post Purchase Survey focus on text-based surveys and may be a better fit if video feedback isn't a priority.
Yes, Grapevine integrates with Klaviyo and GA4, while Zigpoll offers seamless integrations with your existing marketing stack. These integrations allow you to combine survey data with your existing customer data for better targeting and personalization.
Gojiberry Survey & Feedback offers easy-to-setup templates and flexible distribution methods, making it a good option for collecting basic post-purchase feedback.
DingAI's AI agent and chatbot allows for real-time interaction with customers on your store, guiding them towards purchase decisions.
Reveal leverages customer data and NPS to identify your best and worst customers, allowing you to tailor your marketing efforts and improve customer lifetime value.
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