Heymarket SMS vs Phoneize: Call+WhatsApp Buttonfor Shopify (2026)
Heymarket SMS and Phoneize: Call+WhatsApp Button represent two distinct approaches to enhancing customer communication on Shopify. Heymarket SMS aims to be a comprehensive messaging solution integrated directly into the Shopify admin, providing agents with access to order information, loyalty data, and customer notes within their messaging interface. It supports multiple channels like SMS, Facebook Messenger, and Instagram Messaging, and includes enterprise-grade security and reporting. Its value proposition centers around streamlined agent workflows and personalized communication. Phoneize, in contrast, focuses on providing a simple and direct way for customers to initiate contact via phone or WhatsApp. It adds a floating button to the storefront, enabling instant communication with minimal setup. The app targets merchants seeking a quick and easy way to improve conversions by making it easy for customers to reach out with questions or requests. Its strength lies in its ease of installation and customization, requiring no coding knowledge.
At a Glance
Heymarket SMS
1 reviews
Phoneize: Call+WhatsApp Button
9 reviews
Detailed Overview
Heymarket SMS
Respond to customers faster, increase satisfaction, and streamline the agent experience with SMS.
Key Features
- 2-way messaging right from Shopify
- Reach multiple contacts at once with personalized SMS marketing
- Automatically send order updates from Shopify that customers can respond to
- Send and receive messages from SMS, Facebook and Instagram Messenger, and more
- Enterprise-grade reports and security: SOC 2 Type 2, TCPA, and HIPAA compliant
Phoneize: Call+WhatsApp Button
Add free-floating 'call us' phone button or chat button: more calls + WhatsApp chats = more sales!
Key Features
- WhatsApp chat button or 'call us' phone button for your store.
- Instant installation floats over any theme with no coding.
- Customize and style the button to fit your store's appearance.
- 3rd-party call and chat app not affiliated with or endorsed by WhatsApp LLC.
- "WhatsApp" and WhatsApp icon are trademarks of WhatsApp LLC in US & elsewhere.
Feature Comparison
| Rating | 1/5 | 5/5 |
Rating Heymarket SMS1/5 Phoneize: Call+WhatsApp Button5/5 | ||
| Reviews | 1 | 9 |
Reviews Heymarket SMS1 Phoneize: Call+WhatsApp Button9 | ||
| Core Functionality | Multi-channel Messaging Platform (SMS, FB, IG) | Floating Call/WhatsApp Button |
Core Functionality Heymarket SMSMulti-channel Messaging Platform (SMS, FB, IG) Phoneize: Call+WhatsApp ButtonFloating Call/WhatsApp Button | ||
| Shopify Integration | Deep Integration (Order Data, Loyalty Info) | Simple Button Integration |
Shopify Integration Heymarket SMSDeep Integration (Order Data, Loyalty Info) Phoneize: Call+WhatsApp ButtonSimple Button Integration | ||
| Target Merchant | Larger Businesses, Support Teams | Small Businesses, Solo Entrepreneurs |
Target Merchant Heymarket SMSLarger Businesses, Support Teams Phoneize: Call+WhatsApp ButtonSmall Businesses, Solo Entrepreneurs | ||
| Ease of Use | Potentially more complex setup | Very Easy, No Coding Required |
Ease of Use Heymarket SMSPotentially more complex setup Phoneize: Call+WhatsApp ButtonVery Easy, No Coding Required | ||
| Value Proposition | Streamlined Agent Workflow, Personalized Marketing | Instant Customer Contact, Increased Conversions |
Value Proposition Heymarket SMSStreamlined Agent Workflow, Personalized Marketing Phoneize: Call+WhatsApp ButtonInstant Customer Contact, Increased Conversions | ||
| Reporting & Security | Enterprise-grade reports and security | No specific mention of reporting or security features |
Reporting & Security Heymarket SMSEnterprise-grade reports and security Phoneize: Call+WhatsApp ButtonNo specific mention of reporting or security features | ||
Our Verdict
Heymarket SMS, despite its low rating and limited reviews, could be a better fit for larger Shopify stores with dedicated support teams who need a comprehensive messaging platform with deep Shopify integration and enhanced security. Its ability to handle multiple channels and provide agents with customer data within the messaging interface can improve efficiency and personalize interactions. However, potential users should carefully examine the reasons behind the low rating before committing.
Phoneize: Call+WhatsApp Button is the clear choice for smaller businesses and solo entrepreneurs who want a simple, no-fuss way to improve conversions by making it easy for customers to contact them. The ease of installation and customization makes it an attractive option for those with limited technical expertise. The high rating and multiple positive reviews suggest that it delivers on its promise of increased customer contact and sales.
Common Questions
Which app is easier to set up?
Phoneize: Call+WhatsApp Button is significantly easier to set up, requiring no coding and only a few clicks. Heymarket SMS, with its deeper integration and multi-channel support, likely requires more configuration.
Which app is better for large businesses with support teams?
Heymarket SMS is likely better suited for large businesses with support teams due to its multi-channel support, deep Shopify integration, and enterprise-grade security features. It also facilitates streamlined workflows for agents. However, the negative reviews warrant caution.
Which app is more affordable?
The provided information does not include pricing details, so it's impossible to determine which app is more affordable without further research. However, given its simplicity, Phoneize is likely more affordable than Heymarket SMS.
Does either app integrate with other platforms besides Shopify?
Heymarket SMS integrates with Facebook Messenger and Instagram Messaging. Phoneize focuses primarily on WhatsApp and phone calls, integrated as floating buttons on your site. There are no integrations mentioned besides those.
Which app is better for sending automated order updates?
Heymarket SMS specifically mentions the ability to automatically send order updates from Shopify that customers can respond to. Phoneize does not offer this feature.
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