ILS: Indian Logistics Services vs ReturnZap Returns & Exchangesfor Shopify (2026)
ILS: Indian Logistics Services and ReturnZap Returns & Exchanges are both highly-rated (5/5) Shopify apps, but cater to drastically different needs. ILS focuses on streamlining shipping and logistics specifically within India, offering integrations with numerous Indian logistics providers and automating processes like AWB generation and label printing. ReturnZap, conversely, is a global solution centered on managing returns and exchanges. It provides a self-service portal, automated label generation, and customizable return policies, aiming to reduce refunds and improve the customer experience surrounding returns.
At a Glance
ILS: Indian Logistics Services
68 reviews
ReturnZap Returns & Exchanges
87 reviews
Detailed Overview
ILS: Indian Logistics Services
Integrated Delhivery, Bluedart, DTDC, IndiaPost, Ekart, Smartr, Amazon Shipping, Xpressbees &more
Key Features
- Start shipping immediately with Bluedart, DTDC, Shiprocket, Indiapost & more
- New Logistics: Purple Dron, Porter, TCI Express, Shree Maruti, Borzo, Shadow Fax
- Ship orders, Generate AWB, Print Shipping label, Invoices and manifest.
- Pickup request, Print GST invoice, Manage returns.
- Sent email notifications for different events, real time tracking for orders.
ReturnZap Returns & Exchanges
Advanced returns, exchanges, credit, and labels. Streamline return operations and reduce refunds.
Key Features
- Reduce refunds with advanced exchange for any product, even at different prices
- Enforce custom return policies. Auto-approve or review each return request.
- Issue store credit - gift cards and account credit, with optional bonus credit
- Automate return labels from carriers in the US, Canada, Australia, UK, and EU
- Save money with no fees per return and no cap on returns or exchanges
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating ILS: Indian Logistics Services5/5 ReturnZap Returns & Exchanges5/5 | ||
| Reviews | 68 | 87 |
Reviews ILS: Indian Logistics Services68 ReturnZap Returns & Exchanges87 | ||
| Focus | Indian Logistics | Global Returns Management |
Focus ILS: Indian Logistics ServicesIndian Logistics ReturnZap Returns & ExchangesGlobal Returns Management | ||
| Key Feature 1 | AWB Generation & Label Printing | Self-Serve Returns Portal |
Key Feature 1 ILS: Indian Logistics ServicesAWB Generation & Label Printing ReturnZap Returns & ExchangesSelf-Serve Returns Portal | ||
| Key Feature 2 | Integrated Indian Logistics Providers | Advanced Exchange Options |
Key Feature 2 ILS: Indian Logistics ServicesIntegrated Indian Logistics Providers ReturnZap Returns & ExchangesAdvanced Exchange Options | ||
| Target Merchant | Businesses shipping within India | Businesses with significant return volume, globally |
Target Merchant ILS: Indian Logistics ServicesBusinesses shipping within India ReturnZap Returns & ExchangesBusinesses with significant return volume, globally | ||
| Ease of Setup | Requires logistics provider account setup | Potentially simpler setup due to automated processes |
Ease of Setup ILS: Indian Logistics ServicesRequires logistics provider account setup ReturnZap Returns & ExchangesPotentially simpler setup due to automated processes | ||
| Value Proposition | Saves time on shipping processes, reduces manual data entry. | Reduces refunds, improves customer satisfaction with returns, saves on return processing costs. |
Value Proposition ILS: Indian Logistics ServicesSaves time on shipping processes, reduces manual data entry. ReturnZap Returns & ExchangesReduces refunds, improves customer satisfaction with returns, saves on return processing costs. | ||
Our Verdict
The choice between ILS: Indian Logistics Services and ReturnZap Returns & Exchanges depends entirely on the merchant's primary need. If a merchant's primary challenge is streamlining shipping within India and integrating with various Indian logistics providers, then ILS is the clear choice. It provides essential tools like AWB generation, label printing, and return request management tailored to the Indian market. However, if the merchant's primary concern is managing returns and exchanges globally, offering a user-friendly experience, and reducing refunds, then ReturnZap is the better option. Its advanced features for exchanges, store credit, and customizable return policies are invaluable for businesses with high return volumes.
Common Questions
Does ILS: Indian Logistics Services offer international shipping?
The description emphasizes integration with *Indian* Logistics Services, suggesting its primary focus is domestic shipping within India. While some providers it integrates with *might* offer international shipping as a separate service, the app's description doesn't explicitly state it facilitates international shipping directly.
Does ReturnZap handle shipping label costs?
ReturnZap automates return label generation. While it automates the *generation* of return labels, the description doesn't explicitly detail how the *cost* of those labels is handled (e.g., if the merchant or customer pays).
Can ILS: Indian Logistics Services manage returns with logistics providers it integrates with?
Yes, ILS: Indian Logistics Services includes return request management, suggesting it can manage returns using its integrated logistics providers.
Does ReturnZap work only with Shopify returns?
The description mentions 'deep integration with Shopify returns,' suggesting it may function most effectively with Shopify's return system. However, the degree to which it can operate independently is not explicitly stated.
How do the pricing models of the two apps compare?
The provided data doesn't include information about the pricing models for either app. Comparing their pricing would require additional data.
Which app offers tracking information?
ILS: Indian Logistics Services offers 'real time tracking for orders'. ReturnZap automates return labels which implies it also offers tracking information, but this is not explicitly stated.
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