Jotform AI Chatbot & Live Chat vs Re:amaze AI Helpdesk & Chatfor Shopify (2026)
Both Jotform AI Chatbot & Live Chat and Re:amaze AI Helpdesk & Chat offer AI-powered solutions for customer support on Shopify. Jotform positions itself as an easy-to-use tool for automating customer support and boosting sales through AI-powered chatbots and live chat. It emphasizes its no-code Shopify integration and multi-channel support via WhatsApp, Instagram, and Messenger. Re:amaze, on the other hand, presents itself as a comprehensive AI-powered helpdesk that unifies various communication channels (email, social, SMS, voice) into a single inbox. While Jotform focuses on ease of use and quick setup, Re:amaze emphasizes comprehensive features and unified communication management.
At a Glance
Jotform AI Chatbot & Live Chat
14 reviews
Re:amaze AI Helpdesk & Chat
175 reviews
Detailed Overview
Jotform AI Chatbot & Live Chat
Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales
Key Features
- AI chatbots provide real-time, personalized assistance on products and policies.
- Shopify integration keeps product and order details updated no coding needed.
- Smart automation handles inquiries, guides purchases, and recommends products.
- Provide customer support over chat and voice calls with human-like AI responses.
- Your customers can communicate with you via WhatsApp, Instagram, and Messenger.
Re:amaze AI Helpdesk & Chat
Deliver smarter support with our AI Agent, chatbot and live chat—built into a multichannel helpdesk.
Key Features
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to write replies, build chatbots, summarize, and create FAQ articles
- Automate common tasks and patterns with data and rules to save time
- Satisfaction surveys, status pages, push notifications to keep customers engaged
Feature Comparison
| Rating | 4.9/5 | 4.4/5 |
Rating Jotform AI Chatbot & Live Chat4.9/5 Re:amaze AI Helpdesk & Chat4.4/5 | ||
| Reviews | 14 | 175 |
Reviews Jotform AI Chatbot & Live Chat14 Re:amaze AI Helpdesk & Chat175 | ||
| Multi-Channel Support | WhatsApp, Instagram, Messenger | Email, Social, SMS, Voice |
Multi-Channel Support Jotform AI Chatbot & Live ChatWhatsApp, Instagram, Messenger Re:amaze AI Helpdesk & ChatEmail, Social, SMS, Voice | ||
| Shopify Order Management | Order details updated via integration | Manage/Modify/Create orders directly |
Shopify Order Management Jotform AI Chatbot & Live ChatOrder details updated via integration Re:amaze AI Helpdesk & ChatManage/Modify/Create orders directly | ||
| AI Capabilities | Real-time personalized assistance, inquiry handling, purchase guidance | Write replies, build chatbots, summarize, create FAQ articles |
AI Capabilities Jotform AI Chatbot & Live ChatReal-time personalized assistance, inquiry handling, purchase guidance Re:amaze AI Helpdesk & ChatWrite replies, build chatbots, summarize, create FAQ articles | ||
| Ease of Use | No coding needed | Not explicitly stated, but implies a setup process |
Ease of Use Jotform AI Chatbot & Live ChatNo coding needed Re:amaze AI Helpdesk & ChatNot explicitly stated, but implies a setup process | ||
| Automation | Smart automation handles inquiries | Automate common tasks with data and rules |
Automation Jotform AI Chatbot & Live ChatSmart automation handles inquiries Re:amaze AI Helpdesk & ChatAutomate common tasks with data and rules | ||
| Helpdesk Focus | AI-powered help desk solutions | AI-powered helpdesk built to grow business |
Helpdesk Focus Jotform AI Chatbot & Live ChatAI-powered help desk solutions Re:amaze AI Helpdesk & ChatAI-powered helpdesk built to grow business | ||
Our Verdict
Jotform AI Chatbot & Live Chat is best suited for merchants looking for a quick and easy way to implement AI-powered customer support with a focus on chat channels like WhatsApp, Instagram, and Messenger. Its 'no coding needed' approach makes it appealing to merchants who want a simple setup. Re:amaze AI Helpdesk & Chat is a more robust solution for merchants requiring a comprehensive, unified helpdesk across all major channels (email, social, SMS, voice) and integrated Shopify order management. The larger number of reviews suggests a more established user base and potentially more complex feature set. Re:amaze would suit larger businesses or those with higher support volume across multiple channels.
Common Questions
Which app is easier to set up?
Jotform AI Chatbot & Live Chat explicitly states 'no coding needed,' suggesting a simpler setup process compared to Re:amaze AI Helpdesk & Chat, which doesn't mention ease of setup directly.
Which app offers more comprehensive channel support?
Re:amaze AI Helpdesk & Chat offers more comprehensive channel support, including email, social, SMS, and voice, whereas Jotform AI Chatbot & Live Chat focuses primarily on chat channels like WhatsApp, Instagram, and Messenger.
Which app is better for merchants who want to manage Shopify orders directly within the support tool?
Re:amaze AI Helpdesk & Chat is better for merchants who want to manage Shopify orders directly within the support tool, as it allows you to manage, modify, and create Shopify orders directly in customer support and chats.
Which app is more focused on AI for automating customer interactions?
Both are focused on automation. Jotform focuses on AI chatbots providing personalized assistance and guiding purchases. Re:amaze uses AI to write replies, build chatbots, summarize, and create FAQ articles. Choosing between them depends on the desired AI-powered interaction type.
Which app has more established user base?
Re:amaze AI Helpdesk & Chat has a more established user base, indicated by the significantly higher number of reviews (175) compared to Jotform AI Chatbot & Live Chat (14).
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