Kustomer vs Relocate+ Order Editorfor Shopify (2026)
Kustomer and Relocate+ Order Editor, while both residing in the 'Helpdesk' category on Shopify, cater to drastically different needs within customer support. Kustomer positions itself as an AI-powered CRM solution, offering a comprehensive platform for managing customer interactions across various channels. Its strength lies in providing a holistic view of customer data, facilitating personalized experiences, and streamlining support operations through features like order integration and chatbot templates. It's geared towards merchants seeking to revolutionize their customer service with a centralized, data-driven approach. Relocate+ Order Editor, in contrast, focuses on empowering customers with self-service order editing capabilities. Relocate+ targets merchants looking to reduce support tickets and returns by allowing customers to modify orders themselves. Its strength lies in its rules-based system that grants control over what aspects of an order can be altered, along with integrations with popular platforms like ShipStation and Recharge. The core difference is that Kustomer is an end-to-end CRM for customer support management, whereas Relocate+ is a targeted tool for addressing a specific pain point: order modifications. This fundamentally changes the type of merchant that might find either app most valuable.
At a Glance
Kustomer
24 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
Kustomer
Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.
Key Features
- Full View of Customer Orders via Shopify Data Integration
- Direct Order Refunds/Cancellations from Kustomer Timeline
- Efficient Order Data Access and Search within Kustomer
- Dynamic Message Customization with Shortcuts
- Automated Updates with Chatbot Templates
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Kustomer5/5 Relocate+ Order Editor5/5 | ||
| Reviews | 24 | 31 |
Reviews Kustomer24 Relocate+ Order Editor31 | ||
| Focus | AI-powered CRM for Comprehensive Customer Support | Self-Serve Order Editing |
Focus KustomerAI-powered CRM for Comprehensive Customer Support Relocate+ Order EditorSelf-Serve Order Editing | ||
| Key Benefit | Holistic Customer View, Personalized Experiences | Reduced Support Tickets, Fewer Returns |
Key Benefit KustomerHolistic Customer View, Personalized Experiences Relocate+ Order EditorReduced Support Tickets, Fewer Returns | ||
| Primary Function | Manages Customer Interactions & Data | Enables Customer Order Modification |
Primary Function KustomerManages Customer Interactions & Data Relocate+ Order EditorEnables Customer Order Modification | ||
| Automation Level | High (Chatbots, Dynamic Messaging) | Medium (Rule-Based Editing) |
Automation Level KustomerHigh (Chatbots, Dynamic Messaging) Relocate+ Order EditorMedium (Rule-Based Editing) | ||
| Integration Strategy | Shopify Data Integration | ShipStation, Recharge, etc. |
Integration Strategy KustomerShopify Data Integration Relocate+ Order EditorShipStation, Recharge, etc. | ||
| Target Merchant | Businesses aiming for customer-centric support transformation | Businesses seeking to minimize order errors and support load |
Target Merchant KustomerBusinesses aiming for customer-centric support transformation Relocate+ Order EditorBusinesses seeking to minimize order errors and support load | ||
Our Verdict
For merchants seeking a complete overhaul of their customer support system with AI-driven insights and a unified view of customer data, Kustomer is the superior choice. Its comprehensive CRM features make it ideal for larger businesses or those with complex support needs. However, for merchants struggling with frequent order change requests, address errors, and related support tickets, Relocate+ Order Editor provides a highly targeted and effective solution. Its self-service approach empowers customers and significantly reduces the workload on support teams, particularly beneficial for smaller businesses or those prioritizing operational efficiency in order fulfillment. While both have high ratings, Relocate+'s more targeted functionality is often a more immediately impactful win for the average Shopify merchant.
Common Questions
What is the biggest difference between Kustomer and Relocate+?
Kustomer is an AI-powered CRM focused on managing all customer interactions, while Relocate+ is a tool focused on enabling customers to edit their orders themselves.
Which app is better for reducing support tickets?
Relocate+ is likely better for directly reducing support tickets related to order changes as it enables self-service editing.
Does Kustomer allow customers to directly edit their orders?
Kustomer allows for direct refunds and cancellations from within its interface, but is not primarily focused on enabling customers to self-edit orders like Relocate+ does. Kustomer integrates with Shopify order data for internal support teams to act on.
Which app provides a more holistic view of customer data?
Kustomer, as a CRM, is designed to provide a comprehensive and holistic view of customer data, including order history, interactions, and preferences.
Is Relocate+ easier to implement than Kustomer?
Likely, Relocate+ is easier to implement because it addresses a specific issue related to order editing. Kustomer, being a full CRM, requires more extensive setup and integration.
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