Matrixify vs Zigpoll Customer Surveysfor Shopify (2026)
Matrixify and Zigpoll Customer Surveys, while both categorized under 'Operations' in the Shopify app store, cater to vastly different merchant needs. Matrixify is a powerful data management tool focused on bulk import, export, and migration of store data. It targets merchants who need to manipulate large datasets, migrate from other platforms, create backups, or automate data-related tasks, especially those dealing with products, customers, orders, and related entities. Its strength lies in handling large file sizes and supporting various data formats. Zigpoll, on the other hand, is a customer survey app designed to gather feedback and insights from customers at various touchpoints, including post-purchase, pre-purchase, and abandoned checkouts. Its core value proposition is to help merchants understand customer needs, improve conversion rates, and optimize their business roadmap through AI-driven analytics of survey data.
At a Glance
Matrixify
503 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Matrixify
Matrixify app helps you to manage store data - bulk import, export, update and migrate.
Key Features
- Import and Export data using Excel, Google Sheets or CSV files.
- Migrate from WooCommerce, WordPress, Magento, BigCommerce, Lightspeed, others.
- Backup data, restore data. Copy data from store to store.
- Schedule Export and schedule Import jobs, auto-repeat.
- Monitor and control Export and Import jobs as they happen, see job history.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating Matrixify4.9/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 503 | 417 |
Reviews Matrixify503 Zigpoll Customer Surveys417 | ||
| Core Function | Bulk Data Management | Customer Surveys |
Core Function MatrixifyBulk Data Management Zigpoll Customer SurveysCustomer Surveys | ||
| Target Merchant | Merchants needing data migration, backups, or large-scale data manipulation | Merchants focused on gathering customer feedback and improving customer experience |
Target Merchant MatrixifyMerchants needing data migration, backups, or large-scale data manipulation Zigpoll Customer SurveysMerchants focused on gathering customer feedback and improving customer experience | ||
| Ease of Use | Likely requires technical proficiency due to data handling complexity | Designed for no-code setup and ease of use |
Ease of Use MatrixifyLikely requires technical proficiency due to data handling complexity Zigpoll Customer SurveysDesigned for no-code setup and ease of use | ||
| Value Proposition | Save time and effort by managing store data in bulk and automating data tasks. | Gain customer insights to optimize business decisions and improve conversion rates. |
Value Proposition MatrixifySave time and effort by managing store data in bulk and automating data tasks. Zigpoll Customer SurveysGain customer insights to optimize business decisions and improve conversion rates. | ||
| Data Integration | Excel, Google Sheets, CSV, FTP | Shopify Customer/Order dashboards, Marketing stack |
Data Integration MatrixifyExcel, Google Sheets, CSV, FTP Zigpoll Customer SurveysShopify Customer/Order dashboards, Marketing stack | ||
| Key Feature Highlight | Migrate from WooCommerce, WordPress, Magento, BigCommerce, Lightspeed | Abandoned checkout campaigns |
Key Feature Highlight MatrixifyMigrate from WooCommerce, WordPress, Magento, BigCommerce, Lightspeed Zigpoll Customer SurveysAbandoned checkout campaigns | ||
Our Verdict
Matrixify and Zigpoll Customer Surveys address distinct needs. Matrixify is ideal for merchants who require robust data management capabilities, particularly those migrating platforms or managing large product catalogs. Its power comes at the potential cost of a steeper learning curve, especially for non-technical users. Zigpoll, conversely, is the better choice for merchants prioritizing customer feedback and experience. Its no-code setup and AI-driven analytics make it accessible to a broader range of users. If a merchant's primary focus is understanding their customer base and improving conversion rates, Zigpoll is the clear winner. If the focus is on data manipulation, migration, and backups, Matrixify is the superior tool. There is limited overlap as their core functions are distinct.
Common Questions
Can Matrixify collect customer feedback like Zigpoll?
No, Matrixify focuses on data management and does not offer customer survey capabilities. While it can manage customer data, it doesn't provide tools for directly gathering feedback.
Can Zigpoll handle large-scale data migration like Matrixify?
No, Zigpoll is designed for collecting and analyzing customer survey data. It does not provide data migration capabilities.
Which app is easier to use for a non-technical user?
Zigpoll is designed for ease of use with its no-code setup. Matrixify, with its focus on data manipulation, may require some technical proficiency.
If I'm switching from Magento to Shopify, which app should I use?
Matrixify offers migration from Magento to Shopify and other platforms. Zigpoll is not designed for platform migrations.
Can both apps be used together?
Yes, while their core functions differ, they can be used together. A merchant might use Matrixify for data management and Zigpoll for gathering customer insights to inform decisions about that data.
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