Moose: AI Chatbot & Live Chat vs Tidio ‑ Live Chat & AI Chatbotfor Shopify (2026)
Moose: AI Chatbot & Live Chat and Tidio - Live Chat & AI Chatbot both offer comprehensive chat solutions for Shopify merchants. Moose focuses on automating customer support with its AI chatbot, emphasizing ease of setup and minimal manual configuration. It positions itself as a solution for stores needing faster replies and reduced ticket volume. Tidio, on the other hand, highlights its live chat and AI capabilities for boosting sales and enhancing customer engagement. It aims to help merchants upsell and provide real-time support, specifically mentioning personalized product recommendations and discount codes. Tidio's higher review count indicates a larger user base and potentially broader feature set.
At a Glance
Moose: AI Chatbot & Live Chat
346 reviews
Tidio ‑ Live Chat & AI Chatbot
964 reviews
Detailed Overview
Moose: AI Chatbot & Live Chat
Turn customer support into a growth engine with an AI chatbot that works while you sleep.
Key Features
- AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products
- 24/7 automation: Automate routine support and route complex cases to agents
- Omnichannel inbox: Manage chat, email, and social messages in one place
- Self-service support: Let customers track orders and find answers instantly
- Product FAQs: Manage product-specific FAQs displayed on each product page
Tidio ‑ Live Chat & AI Chatbot
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Key Features
- Live chat app—provide live support, resolve issues, and sell via chat and video
- Chatbot integration—create chatbot automation flows and feed your funnel 24/7
- AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
- Help desk software—manage everything from one, easy-to-use, centralized panel
- Real-time omni-channel support—Preview carts, past orders and recommend products
Feature Comparison
| Rating | 5/5 | 4.6/5 |
Rating Moose: AI Chatbot & Live Chat5/5 Tidio ‑ Live Chat & AI Chatbot4.6/5 | ||
| Reviews | 346 | 964 |
Reviews Moose: AI Chatbot & Live Chat346 Tidio ‑ Live Chat & AI Chatbot964 | ||
| AI Focus | Automated Support | Sales & Support |
AI Focus Moose: AI Chatbot & Live ChatAutomated Support Tidio ‑ Live Chat & AI ChatbotSales & Support | ||
| Setup Complexity | No Manual Setup | Requires Automation Flows |
Setup Complexity Moose: AI Chatbot & Live ChatNo Manual Setup Tidio ‑ Live Chat & AI ChatbotRequires Automation Flows | ||
| Key Function | Automate Routine Support | Upsell via Personalized Recommendations |
Key Function Moose: AI Chatbot & Live ChatAutomate Routine Support Tidio ‑ Live Chat & AI ChatbotUpsell via Personalized Recommendations | ||
| Primary Inbox | Omnichannel Inbox | Help Desk Software |
Primary Inbox Moose: AI Chatbot & Live ChatOmnichannel Inbox Tidio ‑ Live Chat & AI ChatbotHelp Desk Software | ||
| Order Tracking | Built-in | Preview carts, past orders |
Order Tracking Moose: AI Chatbot & Live ChatBuilt-in Tidio ‑ Live Chat & AI ChatbotPreview carts, past orders | ||
| Live Chat | Seamless hand off to live chat | Resolve issues and sell via chat/video |
Live Chat Moose: AI Chatbot & Live ChatSeamless hand off to live chat Tidio ‑ Live Chat & AI ChatbotResolve issues and sell via chat/video | ||
Our Verdict
Moose is ideal for merchants seeking a hands-off, AI-driven solution to automate customer support and reduce support workload. Its ease of setup and focus on resolving support tickets make it a good choice for smaller businesses or those with limited support staff. Tidio caters to merchants who want to actively engage customers, drive sales through live chat and personalized recommendations, and leverage AI to assist in sales. The live chat and upsell capabilities are more prominently emphasized within Tidio. Therefore, Tidio will be a better choice for growing your store revenue while Moose helps to maintain the existing revenue stream in a sustainable manner.
Common Questions
Which app is easier to set up?
Moose claims to require 'no manual setup' for its AI chatbot, suggesting it might be easier to set up initially than Tidio, which involves creating chatbot automation flows.
Which app is better for reducing support ticket volume?
Moose explicitly states its goal is to help Shopify stores reduce ticket volume, indicating a stronger focus on ticket deflection through AI automation.
Which app is better for increasing sales?
Tidio specifically mentions using conversational AI for upselling via personalized product recommendations and discount codes, suggesting it is better suited for increasing sales.
Does each app include live chat?
Both Moose and Tidio include live chat functionality, allowing for human agents to take over conversations when needed.
Which app has more users?
Tidio has a higher number of reviews (964) compared to Moose (346), suggesting it has a larger user base.
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