Notify Customers vs Patch Customer Retentionfor Shopify (2026)
Both Notify Customers and Patch Customer Retention are SMS marketing apps aiming to boost customer retention for Shopify merchants. Notify Customers positions itself as a solution to 'stop losing repeat business' by enabling SMS marketing campaigns for various purposes, including promoting sales, collecting reviews, and announcing new products. Patch Customer Retention, while lacking a detailed description, shares the same category, indicating a similar core functionality of leveraging SMS for customer retention. The primary difference lies in the available information, with Notify Customers providing a more detailed overview of its features, such as automatic customer syncing, MMS (image) messaging, scheduling, and two-way conversation capabilities.
At a Glance
Notify Customers
8 reviews
Patch Customer Retention
5 reviews
Detailed Overview
Notify Customers
Send SMS text message campaigns to keep customers coming back.
Key Features
- Automatically sync customers from Shopify to Notify, or upload a customer list.
- Send texts with images and schedule campaigns for future delivery.
- View campaign replies and start 1-on-1 text conversations.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Notify Customers5/5 Patch Customer Retention5/5 | ||
| Reviews | 8 | 5 |
Reviews Notify Customers8 Patch Customer Retention5 | ||
| Key Features | Automatic Customer Sync, MMS Messaging, Scheduling, 2-Way Conversations | Data Unavailable |
Key Features Notify CustomersAutomatic Customer Sync, MMS Messaging, Scheduling, 2-Way Conversations Patch Customer RetentionData Unavailable | ||
| Target Merchant Type | Merchants wanting to engage customers with varied SMS campaigns (sales, reviews, updates) | Data Unavailable |
Target Merchant Type Notify CustomersMerchants wanting to engage customers with varied SMS campaigns (sales, reviews, updates) Patch Customer RetentionData Unavailable | ||
| Ease of Use (Inferred) | Likely easy due to automatic sync and scheduled campaigns | Data Unavailable |
Ease of Use (Inferred) Notify CustomersLikely easy due to automatic sync and scheduled campaigns Patch Customer RetentionData Unavailable | ||
| Value Proposition | Increased customer retention through targeted and timely SMS campaigns | Increased customer retention through SMS marketing (details unavailable) |
Value Proposition Notify CustomersIncreased customer retention through targeted and timely SMS campaigns Patch Customer RetentionIncreased customer retention through SMS marketing (details unavailable) | ||
| Customer List Upload | Supported | Likely supported, but not explicitly stated |
Customer List Upload Notify CustomersSupported Patch Customer RetentionLikely supported, but not explicitly stated | ||
| Marketing Focus | Multi-purpose SMS campaigns (sales, reviews, feedback) | Data Unavailable |
Marketing Focus Notify CustomersMulti-purpose SMS campaigns (sales, reviews, feedback) Patch Customer RetentionData Unavailable | ||
Our Verdict
Based on the available data, Notify Customers appears to be a more feature-rich and versatile option for Shopify merchants looking for an SMS marketing solution in 2026. Its explicit mention of MMS messaging, scheduling, and two-way conversations provides a clear advantage. For merchants seeking a well-defined and potentially simpler SMS solution focusing solely on core retention, Patch Customer Retention could be considered, however, the lack of available information makes it difficult to assess its true capabilities and suitability. Without further data on Patch Customer Retention, Notify Customers is the more compelling choice for merchants needing a comprehensive SMS marketing app.
Common Questions
Which app offers more features?
Based on the available information, Notify Customers appears to offer more features, including automatic customer syncing, MMS (image) messaging, scheduling, and two-way conversations. Patch Customer Retention lacks detailed feature descriptions.
Which app is easier to use?
It's difficult to determine which app is easier to use without more information. However, Notify Customers' automatic customer syncing and scheduling features suggest a user-friendly experience.
Which app is better for sending image-based SMS messages?
Notify Customers explicitly supports sending texts with images (MMS messaging). There's no information about Patch Customer Retention's MMS capabilities.
Which app is better for starting 1-on-1 conversations with customers?
Notify Customers allows you to view campaign replies and start 1-on-1 text conversations. The capabilities of Patch Customer Retention in this area are unknown.
What factors should a merchant consider when choosing between these apps?
Merchants should consider their specific SMS marketing needs, such as whether they require MMS messaging, campaign scheduling, or two-way conversation capabilities. They should also consider the level of detail and transparency provided by each app's description, as well as user reviews, although the small sample size makes the reviews unreliable.
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