OnCustomer: Livechat & Chatbot vs UserLoop Surveys & Feedbackfor Shopify (2026)

OnCustomer: Livechat & Chatbot and UserLoop Surveys & Feedback are both Shopify apps aimed at improving customer support and experience, but they approach this goal from drastically different angles. OnCustomer positions itself as an omnichannel communication platform, centralizing customer interactions from various channels like live chat, social media, and email. Its strength lies in managing conversations, automating lead capture, and tracking service level agreements. UserLoop, on the other hand, focuses on gathering and analyzing customer feedback through surveys, quizzes, and video testimonials. Its strength is in using AI to derive insights from feedback, building product recommendation quizzes, and collecting authentic social proof. The primary difference is that OnCustomer is for proactive customer engagement and reactive support across multiple channels, while UserLoop is for actively seeking customer feedback to improve products and marketing. OnCustomer aims at merchants who need to manage a high volume of customer interactions across various platforms and want automated customer service capabilities. UserLoop is geared toward merchants who want to deeply understand their customers, gather social proof, and create personalized shopping experiences using customer feedback data.

OnCustomer: Livechat & Chatbot and UserLoop Surveys & Feedback are both Shopify apps aimed at improving customer support and experience, but they approach this goal from drastically different angles. OnCustomer positions itself as an omnichannel communication platform, centralizing customer interactions from various channels like live chat, social media, and email. Its strength lies in managing conversations, automating lead capture, and tracking service level agreements. UserLoop, on the other hand, focuses on gathering and analyzing customer feedback through surveys, quizzes, and video testimonials. Its strength is in using AI to derive insights from feedback, building product recommendation quizzes, and collecting authentic social proof. The primary difference is that OnCustomer is for proactive customer engagement and reactive support across multiple channels, while UserLoop is for actively seeking customer feedback to improve products and marketing. OnCustomer aims at merchants who need to manage a high volume of customer interactions across various platforms and want automated customer service capabilities. UserLoop is geared toward merchants who want to deeply understand their customers, gather social proof, and create personalized shopping experiences using customer feedback data.