PostCo Returns & Exchanges vs ReturnZap Returns & Exchangesfor Shopify (2026)
Both PostCo Returns & Exchanges and ReturnZap Returns & Exchanges offer Shopify merchants a solution for managing returns and exchanges, with both apps achieving a perfect 5/5 rating in the Shopify App Store. However, ReturnZap positions itself as a more advanced and comprehensive solution. The primary difference lies in the feature set and the scale of automation provided. ReturnZap emphasizes automated workflows, custom return policies, multi-carrier label generation, and the ability to issue various forms of refunds/credits, targeting merchants who require a more robust, all-in-one solution. PostCo's app, while well-rated, lacks the detailed feature descriptions and marketing materials to allow a deep comparison, but we can infer it suits a lighter or simpler need.
At a Glance
PostCo Returns & Exchanges
79 reviews
ReturnZap Returns & Exchanges
87 reviews
Detailed Overview
ReturnZap Returns & Exchanges
Advanced returns, exchanges, credit, and labels. Streamline return operations and reduce refunds.
Key Features
- Reduce refunds with advanced exchange for any product, even at different prices
- Enforce custom return policies. Auto-approve or review each return request.
- Issue store credit - gift cards and account credit, with optional bonus credit
- Automate return labels from carriers in the US, Canada, Australia, UK, and EU
- Save money with no fees per return and no cap on returns or exchanges
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating PostCo Returns & Exchanges5/5 ReturnZap Returns & Exchanges5/5 | ||
| Reviews | 79 | 87 |
Reviews PostCo Returns & Exchanges79 ReturnZap Returns & Exchanges87 | ||
| Self-Serve Returns Portal | Unknown | Yes, branded |
Self-Serve Returns Portal PostCo Returns & ExchangesUnknown ReturnZap Returns & ExchangesYes, branded | ||
| Automated Return Labels | Unknown | Yes, US, CA, AU, UK, EU |
Automated Return Labels PostCo Returns & ExchangesUnknown ReturnZap Returns & ExchangesYes, US, CA, AU, UK, EU | ||
| Return Policy Customization | Unknown | Yes, advanced policies |
Return Policy Customization PostCo Returns & ExchangesUnknown ReturnZap Returns & ExchangesYes, advanced policies | ||
| Refund Options | Unknown | Refunds, Store Credit, Exchanges |
Refund Options PostCo Returns & ExchangesUnknown ReturnZap Returns & ExchangesRefunds, Store Credit, Exchanges | ||
| Pricing Model | Unknown | No per-return fees, unlimited returns |
Pricing Model PostCo Returns & ExchangesUnknown ReturnZap Returns & ExchangesNo per-return fees, unlimited returns | ||
| Target Merchant | Smaller merchants with basic needs | Merchants with complex return needs and international customers |
Target Merchant PostCo Returns & ExchangesSmaller merchants with basic needs ReturnZap Returns & ExchangesMerchants with complex return needs and international customers | ||
| Ease of Use | Likely simpler setup, unknown features | Easy and fast setup, top-notch support |
Ease of Use PostCo Returns & ExchangesLikely simpler setup, unknown features ReturnZap Returns & ExchangesEasy and fast setup, top-notch support | ||
| Value Proposition | Likely a simpler, potentially cheaper solution | Comprehensive solution to reduce refunds and automate returns |
Value Proposition PostCo Returns & ExchangesLikely a simpler, potentially cheaper solution ReturnZap Returns & ExchangesComprehensive solution to reduce refunds and automate returns | ||
Our Verdict
ReturnZap appears to be the stronger choice for Shopify merchants who require a comprehensive, automated returns and exchange solution, especially those with international customers or complex return policies. Its features like multi-carrier label generation, diverse refund options, and policy customization provide a robust toolkit for managing returns efficiently. The 'no per-return fees' model is also compelling for high-volume merchants. PostCo, while well-rated, lacks the explicit feature descriptions, suggesting it may be more suitable for smaller merchants with more basic return needs where a simpler and potentially less expensive app may suffice, however we cannot confirm this based on available data.
Common Questions
Which app offers more comprehensive return label support?
ReturnZap explicitly supports return labels from carriers in the US, Canada, Australia, UK, and EU, while PostCo's coverage is unknown based on the available data.
Which app provides more flexibility in handling refunds and exchanges?
ReturnZap offers refunds, store credit (gift cards and account credit with optional bonus credit), and exchanges, providing merchants with more options to satisfy customers and retain revenue.
Which app is more suitable for merchants with complex return policies?
ReturnZap is better suited for merchants with complex return policies, as it allows for custom return policy enforcement and automated or manual review of each return request. PostCo's capability here is unknown.
Which app is easier to set up and use?
ReturnZap claims easy and fast setup and top-notch customer support. While PostCo is likely simple to use, the setup easiness cannot be determined from the given data.
What pricing models do the apps have?
ReturnZap explicitly states it has no fees per return and no cap on returns or exchanges. PostCo's pricing model is not known, but may use per-return fee.
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