Primy ‑ AI Custom Form Builder vs Zigpoll Customer Surveysfor Shopify (2026)
Primy - AI Custom Form Builder and Zigpoll Customer Surveys both aim to improve merchant-customer interactions, but take very different approaches. Primy focuses on building custom forms, especially for contact, order, and lead generation, offering a high degree of flexibility and AI-assisted design. It's positioned as a solution for merchants needing complex forms with features like file uploads, conditional logic, and integrations with tools like Google Sheets and Mailchimp. Its strength lies in its customizability and data collection capabilities through various form types. Zigpoll, on the other hand, is a survey app designed to gather customer insights at various stages of the customer journey, especially post-purchase. It emphasizes ease of use, speed, and integrations with Shopify's customer and order dashboards. Zigpoll is targeted at merchants seeking to understand customer sentiment, optimize marketing, and improve conversion rates through targeted surveys delivered via website, email, and SMS. The app's core value proposition is its focus on actionable insights derived from AI analytics and zero-party data, offering advanced post-purchase survey options and abandoned checkout recovery features.
At a Glance
Primy ‑ AI Custom Form Builder
6 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Primy ‑ AI Custom Form Builder
AI-powered form builder with file upload for contact form, order forms, survey forms, inquiry forms
Key Features
- Create multistep contact form, registration form, lead form, or custom form fast
- Build conditional forms with file upload, image upload, and checkbox forms
- Send form autoresponder emails and sync forms with Google Sheets or Mailchimp
- Embed forms on product pages, cart pages, home pages, or popup form blocks
- Create feedback forms, quote forms, support forms, wholesale forms, survey forms
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Primy ‑ AI Custom Form Builder5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 6 | 417 |
Reviews Primy ‑ AI Custom Form Builder6 Zigpoll Customer Surveys417 | ||
| Primary Function | Custom Form Builder | Customer Survey Platform |
Primary Function Primy ‑ AI Custom Form BuilderCustom Form Builder Zigpoll Customer SurveysCustomer Survey Platform | ||
| Key Differentiator | AI-powered form creation with file upload and conditional logic | Post-purchase surveys with AI analytics and zero-party data insights |
Key Differentiator Primy ‑ AI Custom Form BuilderAI-powered form creation with file upload and conditional logic Zigpoll Customer SurveysPost-purchase surveys with AI analytics and zero-party data insights | ||
| Target Merchant | Merchants needing advanced form customization for various purposes (e.g., lead generation, order taking) | Merchants focused on understanding customer sentiment, improving marketing, and optimizing conversion rates |
Target Merchant Primy ‑ AI Custom Form BuilderMerchants needing advanced form customization for various purposes (e.g., lead generation, order taking) Zigpoll Customer SurveysMerchants focused on understanding customer sentiment, improving marketing, and optimizing conversion rates | ||
| Integrations | Google Sheets, Mailchimp, Klaviyo, Zapier, Shopify Customers | Shopify, Marketing Stack, Order Status, Thank You Page Checkout Extensions |
Integrations Primy ‑ AI Custom Form BuilderGoogle Sheets, Mailchimp, Klaviyo, Zapier, Shopify Customers Zigpoll Customer SurveysShopify, Marketing Stack, Order Status, Thank You Page Checkout Extensions | ||
| Form/Survey Delivery | Embedded on pages, popup blocks | On-site, email, SMS |
Form/Survey Delivery Primy ‑ AI Custom Form BuilderEmbedded on pages, popup blocks Zigpoll Customer SurveysOn-site, email, SMS | ||
| Data Analysis | Sync to external tools | AI Analytics Dashboard |
Data Analysis Primy ‑ AI Custom Form BuilderSync to external tools Zigpoll Customer SurveysAI Analytics Dashboard | ||
| Ease of Use Emphasis | AI-assisted building | No-code setup |
Ease of Use Emphasis Primy ‑ AI Custom Form BuilderAI-assisted building Zigpoll Customer SurveysNo-code setup | ||
| Multi-language Support | Yes | Yes |
Multi-language Support Primy ‑ AI Custom Form BuilderYes Zigpoll Customer SurveysYes | ||
- Conversion Audit
- Speed Audit
- SEO Audit
Conversion Audit
Our Verdict
For Shopify merchants requiring versatile and highly customizable forms beyond basic contact inquiries, Primy - AI Custom Form Builder is the stronger choice. Its advanced features, like file uploads and conditional logic, are crucial for capturing detailed information from customers. However, the low number of reviews should be considered.
Zigpoll Customer Surveys is the better option for businesses prioritizing customer feedback at key touchpoints, particularly post-purchase. The app's AI-driven analytics and integration with Shopify's customer data provide valuable insights for improving marketing and conversion. The high number of positive reviews suggests a reliable and well-received app within its niche.
Common Questions
Which app is better for creating a detailed application form?
Primy - AI Custom Form Builder is the better choice for creating a detailed application form with file uploads, conditional logic, and multiple steps.
Which app is better for measuring customer satisfaction after a purchase?
Zigpoll Customer Surveys is specifically designed for post-purchase surveys and offers AI analytics to understand customer sentiment effectively.
Which app integrates better with Shopify's customer data?
Zigpoll Customer Surveys seamlessly connects survey responses to your Shopify customer and order dashboards, providing a unified view of customer data.
Which app is easier to set up and use?
Zigpoll Customer Surveys emphasizes no-code setup and ease of use, making it likely easier for merchants without technical expertise to implement quickly.
Which app is more suitable for collecting product feedback?
While both can collect product feedback, Zigpoll Customer Surveys is optimized for this purpose with its survey templates and analytics focused on customer insights, making it a slightly more suitable choice. Primy may require more manual configuration to achieve similar results.
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