QServus vs Zigpoll Customer Surveysfor Shopify (2026)
QServus and Zigpoll Customer Surveys both aim to help Shopify merchants gather customer feedback through surveys. However, their positioning, features, and user reception differ significantly. QServus positions itself as a simple survey tool for improving service quality, emphasizing ease of use in creating and analyzing surveys. Zigpoll, on the other hand, is a more comprehensive solution focused on capturing customer insights at various touchpoints (post-purchase, pre-purchase, on-site) using a wider variety of methods including email, SMS, and on-site surveys. The key difference lies in the breadth of features and depth of analytics offered. Zigpoll incorporates AI analytics and seamless integration with Shopify and marketing stacks. Furthermore, Zigpoll emphasizes customization, multilingual support, and abandoned checkout campaigns. QServus focuses primarily on creating and analyzing surveys, lacking the advanced capabilities that Zigpoll boasts. The user reviews and ratings also reflect the significant difference in perceived value and reliability between the two apps.
At a Glance
QServus
1 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
QServus
Listen to the opinion of your customers and act to improve your quality of service
Key Features
- Easy Surveys
- Analyze results
- Act based on the opinions of your clients
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 1/5 | 5/5 |
Rating QServus1/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 1 | 417 |
Reviews QServus1 Zigpoll Customer Surveys417 | ||
| Survey Delivery Methods | Not Specified | Post-purchase, Pre-purchase, On-site, Email, SMS |
Survey Delivery Methods QServusNot Specified Zigpoll Customer SurveysPost-purchase, Pre-purchase, On-site, Email, SMS | ||
| Analytics | Analyze Results | AI Analytics, Dashboard |
Analytics QServusAnalyze Results Zigpoll Customer SurveysAI Analytics, Dashboard | ||
| Integration | Not Specified | Shopify, Marketing Stack |
Integration QServusNot Specified Zigpoll Customer SurveysShopify, Marketing Stack | ||
| Customization | Easy Surveys | Fully Customizable, Multilingual |
Customization QServusEasy Surveys Zigpoll Customer SurveysFully Customizable, Multilingual | ||
| Abandoned Checkout Recovery | No | Yes |
Abandoned Checkout Recovery QServusNo Zigpoll Customer SurveysYes | ||
| Target Merchant Type | Small businesses seeking basic feedback | Businesses seeking comprehensive customer insights and analytics |
Target Merchant Type QServusSmall businesses seeking basic feedback Zigpoll Customer SurveysBusinesses seeking comprehensive customer insights and analytics | ||
Our Verdict
Zigpoll Customer Surveys is the clear winner for merchants seeking a robust and feature-rich survey solution to optimize their business. Its higher rating, significantly more reviews, and advanced features like AI analytics, multilingual support, abandoned checkout recovery, and broad integration capabilities make it a more compelling choice. It suits merchants who need detailed customer insights to drive strategic decisions and improve conversion rates.
QServus might be a viable option for very small businesses with extremely basic survey needs and limited budgets. However, the lack of reviews and the low rating raise concerns about its reliability and effectiveness. Overall, Zigpoll is the superior choice for most Shopify merchants looking for a comprehensive customer survey solution in 2026.
Common Questions
Which app offers more comprehensive analytics?
Zigpoll Customer Surveys provides more comprehensive analytics with its AI analytics and dashboard features, enabling deeper insights into customer data.
Which app is easier to set up and use?
Both apps claim ease of use. QServus promotes simplicity in survey creation. Zigpoll claims no-code setup. However, QServus lacks robust features and integration, potentially making setup less complex.
Does either app offer abandoned checkout recovery features?
Only Zigpoll Customer Surveys specifically mentions abandoned checkout campaigns to recover lost sales.
Which app has better user reviews?
Zigpoll Customer Surveys boasts a 5/5 rating with 417 reviews, indicating significantly higher user satisfaction compared to QServus, which has a 1/5 rating with only 1 review.
Which app integrates with other marketing tools?
Zigpoll Customer Surveys integrates seamlessly with Shopify and marketing stacks, whereas QServus makes no mention of such integration.
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