Re:amaze AI Helpdesk & Chat vs Willdesk: Live Chat&AI Chatbotfor Shopify (2026)
Re:amaze AI Helpdesk & Chat and Willdesk: Live Chat&AI Chatbot both offer Shopify merchants helpdesk and chat functionalities to improve customer support. Re:amaze positions itself as a comprehensive, AI-powered helpdesk solution integrating multiple communication channels and offering features like order management within the support interface and AI-driven response generation and automation. This suggests a target audience of larger merchants or those with complex support needs who require a unified and feature-rich platform. Willdesk, on the other hand, focuses more specifically on Live Chat and AI Chatbot capabilities, with a higher rating and more reviews, indicating potentially better ease of use or value proposition for simpler customer service setups or smaller teams heavily focused on immediate chat-based support. The description lacks specific detail about its multichannel capabilities beyond live chat, indicating a potential focus on chat as the primary support method. Re:amaze emphasizes order integration and advanced AI automation and article creation, features not explicitly mentioned for Willdesk.
At a Glance
Re:amaze AI Helpdesk & Chat
175 reviews
Willdesk: Live Chat&AI Chatbot
392 reviews
Detailed Overview
Re:amaze AI Helpdesk & Chat
Deliver smarter support with our AI Agent, chatbot and live chat—built into a multichannel helpdesk.
Key Features
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to write replies, build chatbots, summarize, and create FAQ articles
- Automate common tasks and patterns with data and rules to save time
- Satisfaction surveys, status pages, push notifications to keep customers engaged
Feature Comparison
| Rating | 4.4/5 | 4.8/5 |
Rating Re:amaze AI Helpdesk & Chat4.4/5 Willdesk: Live Chat&AI Chatbot4.8/5 | ||
| Reviews | 175 | 392 |
Reviews Re:amaze AI Helpdesk & Chat175 Willdesk: Live Chat&AI Chatbot392 | ||
| Communication Channels | Email, Live Chat, Social, SMS, Voice | Live Chat (Implicitly other channels possible, but not stated) |
Communication Channels Re:amaze AI Helpdesk & ChatEmail, Live Chat, Social, SMS, Voice Willdesk: Live Chat&AI ChatbotLive Chat (Implicitly other channels possible, but not stated) | ||
| AI Capabilities | Reply Generation, Chatbots, Summarization, FAQ Article Creation | AI Chatbot (Specific capabilities not listed) |
AI Capabilities Re:amaze AI Helpdesk & ChatReply Generation, Chatbots, Summarization, FAQ Article Creation Willdesk: Live Chat&AI ChatbotAI Chatbot (Specific capabilities not listed) | ||
| Shopify Order Management | Direct Management within Support | Not Mentioned |
Shopify Order Management Re:amaze AI Helpdesk & ChatDirect Management within Support Willdesk: Live Chat&AI ChatbotNot Mentioned | ||
| Automation | Data & Rule Based Automation | Not explicitly mentioned |
Automation Re:amaze AI Helpdesk & ChatData & Rule Based Automation Willdesk: Live Chat&AI ChatbotNot explicitly mentioned | ||
| Target Merchant Type | Larger merchants with complex needs | Smaller merchants, focus on chat |
Target Merchant Type Re:amaze AI Helpdesk & ChatLarger merchants with complex needs Willdesk: Live Chat&AI ChatbotSmaller merchants, focus on chat | ||
| Customer Engagement | Satisfaction Surveys, Status Pages, Push Notifications | Not Mentioned |
Customer Engagement Re:amaze AI Helpdesk & ChatSatisfaction Surveys, Status Pages, Push Notifications Willdesk: Live Chat&AI ChatbotNot Mentioned | ||
| Ease of Use | Potentially steeper learning curve due to feature set | Potentially easier to use, based on higher rating and more reviews |
Ease of Use Re:amaze AI Helpdesk & ChatPotentially steeper learning curve due to feature set Willdesk: Live Chat&AI ChatbotPotentially easier to use, based on higher rating and more reviews | ||
| Value Proposition | Comprehensive helpdesk with extensive features | Focus on live chat and AI chatbot, potentially more affordable |
Value Proposition Re:amaze AI Helpdesk & ChatComprehensive helpdesk with extensive features Willdesk: Live Chat&AI ChatbotFocus on live chat and AI chatbot, potentially more affordable | ||
Our Verdict
For merchants seeking a comprehensive, multichannel helpdesk solution with integrated AI features and order management capabilities, Re:amaze AI Helpdesk & Chat offers a more robust platform. However, merchants primarily focused on live chat support and looking for an easy-to-use AI chatbot solution may find Willdesk: Live Chat&AI Chatbot a better fit. The higher rating and larger number of reviews for Willdesk suggest a generally positive user experience and strong support for its core functionality. If your team handles support across numerous channels and needs powerful automation, Re:amaze is preferable. If your team is smaller, focused on chat, and values ease of implementation, Willdesk is probably the better choice.
Common Questions
Which app offers better AI capabilities?
Re:amaze AI Helpdesk & Chat appears to offer more comprehensive AI capabilities, including reply generation, chatbot creation, content summarization, and FAQ article creation, while Willdesk specifically mentions an AI chatbot but lacks detail on other AI features.
Which app is easier to use?
Based on the higher rating and larger number of reviews, Willdesk: Live Chat&AI Chatbot is likely easier to use. Re:amaze AI Helpdesk & Chat, with its more extensive feature set, may have a steeper learning curve.
Does Re:amaze support order management?
Yes, Re:amaze AI Helpdesk & Chat supports managing, modifying, and creating Shopify orders directly within the customer support interface, which is a key differentiating feature that Willdesk does not explicitly mention.
Which app is better for multichannel support?
Re:amaze AI Helpdesk & Chat is better for multichannel support, as it unifies email, social, SMS, and voice conversations into a single inbox, whereas Willdesk focuses primarily on Live Chat and doesn't explicitly describe support for other channels.
Is Re:amaze good for enterprise-level Shopify stores?
Re:amaze is likely better for larger, more complex stores due to features like multichannel integration, AI-driven automation, and order management capabilities that smaller stores may not require or find as useful.
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