Report Toaster: Custom Reports and SM Post Purchase Survey & NPS, while both falling under the 'Analytics' category in the Shopify App Store, serve fundamentally different purposes. Report Toaster focuses on providing merchants with deep, customizable reports using real-time shop data. Its strength lies in its ability to create, schedule, automate, and share complex reports, covering everything from sales and inventory to custom data extracted from tags and metafields. The target audience is merchants who need granular control over their data analysis and reporting capabilities, including those managing multiple stores. SM Post Purchase Survey & NPS, on the other hand, is centered on gathering customer feedback through post-purchase surveys and Net Promoter Score (NPS) assessments. Its primary goal is to help merchants understand customer satisfaction, identify areas for improvement in the buying experience, and address potential objections. The emphasis is on simplicity and ease of use, allowing merchants to create unlimited questions and collect unlimited responses without requiring any coding. This app caters to merchants who prioritize understanding customer sentiment and improving their customer journey.
194 reviews
6 reviews
Advanced reports, using real-time data that you can report, customize, automate, export, and share.
Post purchase survey and NPS to gather product insights and customer feedback with ease
| Rating | 5/5 | 5/5 |
Rating Report Toaster: Custom Reports5/5 SM Post Purchase Survey & NPS5/5 | ||
| Reviews | 194 | 6 |
Reviews Report Toaster: Custom Reports194 SM Post Purchase Survey & NPS6 | ||
| Core Function | Customizable Data Reporting | Post-Purchase Survey & NPS |
Core Function Report Toaster: Custom ReportsCustomizable Data Reporting SM Post Purchase Survey & NPSPost-Purchase Survey & NPS | ||
| Data Source | Shopify Data (Sales, Inventory, etc.) | Customer Feedback |
Data Source Report Toaster: Custom ReportsShopify Data (Sales, Inventory, etc.) SM Post Purchase Survey & NPSCustomer Feedback | ||
| Customization | Extensive: Column Filters, Calculated Fields, Grouping, Aggregation | Unlimited Questions, Customizable Surveys |
Customization Report Toaster: Custom ReportsExtensive: Column Filters, Calculated Fields, Grouping, Aggregation SM Post Purchase Survey & NPSUnlimited Questions, Customizable Surveys | ||
| Automation | Scheduled Reports (Email, SMS, Slack) | Smart Rules for Targeted Surveys |
Automation Report Toaster: Custom ReportsScheduled Reports (Email, SMS, Slack) SM Post Purchase Survey & NPSSmart Rules for Targeted Surveys | ||
| Reporting Depth | Detailed and Granular | Submission Breakdown by Response Count, Order Value |
Reporting Depth Report Toaster: Custom ReportsDetailed and Granular SM Post Purchase Survey & NPSSubmission Breakdown by Response Count, Order Value | ||
| Target Merchant | Data-Driven, Multi-Store Merchants | Customer-Centric Merchants |
Target Merchant Report Toaster: Custom ReportsData-Driven, Multi-Store Merchants SM Post Purchase Survey & NPSCustomer-Centric Merchants | ||
| Ease of Use | Powerful, May Require Learning Curve | Simple, No-Code Setup |
Ease of Use Report Toaster: Custom ReportsPowerful, May Require Learning Curve SM Post Purchase Survey & NPSSimple, No-Code Setup | ||
| Value Proposition | Optimize Operations with Data-Driven Insights | Improve Customer Experience & Loyalty |
Value Proposition Report Toaster: Custom ReportsOptimize Operations with Data-Driven Insights SM Post Purchase Survey & NPSImprove Customer Experience & Loyalty | ||
For merchants seeking in-depth analysis of their sales, inventory, and other key business metrics, especially across multiple stores, Report Toaster: Custom Reports is the clear choice. Its robust reporting capabilities and extensive customization options provide the granular insights needed for strategic decision-making. However, merchants primarily focused on understanding customer sentiment and improving their customer journey should opt for SM Post Purchase Survey & NPS. Its ease of use and focus on gathering post-purchase feedback make it ideal for quickly identifying areas for improvement and fostering customer loyalty. While both apps offer value, their distinct functionalities cater to different priorities within a Shopify business.
No, Report Toaster focuses on generating reports from existing Shopify data, not directly collecting customer feedback via surveys. SM Post Purchase Survey & NPS is designed for that specific purpose.
SM Post Purchase Survey & NPS provides reporting on survey responses, such as breakdowns by response count and order value. However, it does not offer the same level of detailed, customizable reporting on overall shop data as Report Toaster.
SM Post Purchase Survey & NPS is designed for ease of use with no coding required. Report Toaster, while powerful, may have a steeper learning curve due to its extensive customization options.
Yes, these apps can complement each other. Report Toaster provides insights into overall business performance, while SM Post Purchase Survey & NPS offers insights into customer sentiment. Using both apps can provide a more holistic understanding of your business.
While Report Toaster can be used by single-store businesses, its multi-store reporting capabilities might be unnecessary. Smaller businesses should weigh the complexity of Report Toaster against their actual reporting needs.
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