Best Alternatives to SM Post Purchase Survey & NPSfor Shopify (2026)

Zigpoll provides a comprehensive survey solution, offering post-purchase, pre-purchase, on-site, email, and SMS surveys. It integrates seamlessly with Shopify and uses AI analytics to derive insights, making it a powerful alternative for merchants seeking a more versatile and data-driven survey platform.

Report Toaster offers advanced reporting and analytics, enabling merchants to create, schedule, and export custom reports. This alternative is valuable if you require real-time data analysis, customizable reports with powerful filters, and automated report delivery.

Mipler focuses on advanced reporting and custom dashboards, allowing you to visualize data points from your store including metafields and tags. It's a strong alternative if you need extensive data analysis and the ability to build highly customized reports to understand your business performance.

EZ Exporter focuses on customizable and automated data exports of various Shopify data points. If you need to export survey data or combine it with other store data for external analysis, this app is a valuable tool.

While not a direct survey replacement, this app helps optimize ad performance through multi-channel tracking pixels and server-side tracking. If inaccurate data is hindering your marketing efforts based on survey feedback, this could provide clearer insights into ad performance.

Grapevine Surveys provides unlimited survey responses for a fixed price, making it a cost-effective alternative if you need to collect a large volume of feedback. Its integrations with Shopify Flow, Klaviyo, and GA4 allow for seamless data flow into your existing marketing and analytics stack.

Similar to the other pixel tracking app, this helps improve ad performance by addressing data accuracy issues. It may be a good complement to any survey-related insights you're using to guide marketing optimization.

RetentionX offers a comprehensive E-Commerce Growth OS with customer analytics, tracking, attribution, and marketing automation. If you need a unified platform for customer intelligence and conversion optimization, RetentionX is a powerful alternative.

While not a direct replacement for surveys, Happy Birthday Emails helps build customer loyalty through personalized emails and discounts. If you're looking to improve customer retention and gather age data, this app can be a valuable addition to your marketing strategy.

SEA Post Purchase Survey provides customizable surveys that can be placed on various points of the customer journey. If you need more control over survey placement and targeting, as well as clear analytical charts and reports, this is a strong option.