Returbo: Returns & Exchanges vs ReturnZap Returns & Exchangesfor Shopify (2026)
Both Returbo: Returns & Exchanges and ReturnZap Returns & Exchanges are top-rated (5/5) Shopify apps designed to streamline the returns and exchanges process for merchants in 2026. While both operate in the same space, ReturnZap appears to be positioned as a more comprehensive and feature-rich solution, emphasizing automation and advanced customization. Returbo, though boasting a perfect rating, has fewer reviews, suggesting it might be a newer or less widely adopted option. ReturnZap explicitly highlights features like 'advanced exchanges,' 'custom return policies,' and automated return labels across multiple regions, suggesting it targets merchants seeking extensive control and international support.
At a Glance
Returbo: Returns & Exchanges
68 reviews
ReturnZap Returns & Exchanges
87 reviews
Detailed Overview
ReturnZap Returns & Exchanges
Advanced returns, exchanges, credit, and labels. Streamline return operations and reduce refunds.
Key Features
- Reduce refunds with advanced exchange for any product, even at different prices
- Enforce custom return policies. Auto-approve or review each return request.
- Issue store credit - gift cards and account credit, with optional bonus credit
- Automate return labels from carriers in the US, Canada, Australia, UK, and EU
- Save money with no fees per return and no cap on returns or exchanges
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Returbo: Returns & Exchanges5/5 ReturnZap Returns & Exchanges5/5 | ||
| Reviews | 68 | 87 |
Reviews Returbo: Returns & Exchanges68 ReturnZap Returns & Exchanges87 | ||
| Key Features | Data Limited | Advanced exchanges, Custom return policies, Auto-approval options, Store credit, Automated international labels |
Key Features Returbo: Returns & ExchangesData Limited ReturnZap Returns & ExchangesAdvanced exchanges, Custom return policies, Auto-approval options, Store credit, Automated international labels | ||
| Target Merchant | Unknown - Data Limited | Merchants needing advanced features, automation, and international support. |
Target Merchant Returbo: Returns & ExchangesUnknown - Data Limited ReturnZap Returns & ExchangesMerchants needing advanced features, automation, and international support. | ||
| Ease of Use | Unknown - Data Limited | Claims 'easy and fast to set up' |
Ease of Use Returbo: Returns & ExchangesUnknown - Data Limited ReturnZap Returns & ExchangesClaims 'easy and fast to set up' | ||
| Value Proposition | Data Limited | Reduce refunds, save money (no per-return fees, no caps) |
Value Proposition Returbo: Returns & ExchangesData Limited ReturnZap Returns & ExchangesReduce refunds, save money (no per-return fees, no caps) | ||
| Return Policy Management | Data Limited | Custom policies, Auto-approve/review options |
Return Policy Management Returbo: Returns & ExchangesData Limited ReturnZap Returns & ExchangesCustom policies, Auto-approve/review options | ||
| Global Support | Data Limited | Return labels for US, Canada, Australia, UK, and EU |
Global Support Returbo: Returns & ExchangesData Limited ReturnZap Returns & ExchangesReturn labels for US, Canada, Australia, UK, and EU | ||
Our Verdict
For Shopify merchants needing a basic returns and exchange solution, and who perhaps don't have international sales or a complex product catalog, Returbo: Returns & Exchanges might suffice, especially if they are drawn to the perfect rating. However, the limited data available makes it difficult to fully assess. For businesses with more sophisticated needs, such as international return labels, advanced exchange options (like exchanging for products at different prices), and the desire to automate and customize return policies extensively, ReturnZap Returns & Exchanges appears to be the stronger choice. ReturnZap's detailed feature set and higher review count (while both maintain perfect ratings) suggest a more robust and widely trusted solution for a wider range of merchants.
Common Questions
Which app is better for merchants selling internationally?
ReturnZap Returns & Exchanges appears to be better suited for international merchants due to its automated return labels for multiple countries (US, Canada, Australia, UK, and EU).
Which app is easier to set up?
ReturnZap Returns & Exchanges explicitly claims to be 'easy and fast to set up,' while no such claim is made about Returbo, making ReturnZap the likely faster choice.
Which app offers more advanced return options?
ReturnZap Returns & Exchanges provides more advanced options, including advanced exchanges (for different priced products), custom return policies, and store credit with bonus options. Returbo's advanced options are unknown based on provided data.
Which app is more cost-effective?
ReturnZap Returns & Exchanges explicitly states 'no fees per return and no cap on returns or exchanges,' suggesting it may be more cost-effective for businesses with a high volume of returns.
Which app has more social proof?
ReturnZap Returns & Exchanges has a higher number of reviews (87) compared to Returbo: Returns & Exchanges (68), suggesting it has more social proof and a larger user base.
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