SM Post Purchase Survey & NPS vs Zigpoll Customer Surveysfor Shopify (2026)
SM Post Purchase Survey & NPS and Zigpoll Customer Surveys both aim to help Shopify merchants collect valuable customer feedback through surveys. SM Post Purchase Survey & NPS focuses primarily on post-purchase surveys and NPS, positioning itself as a simple and user-friendly solution with unlimited questions and responses. Zigpoll Customer Surveys, on the other hand, takes a broader approach by offering pre-purchase, post-purchase, NPS, on-site, email, and SMS surveys, enhanced with AI analytics and integrations with the marketing stack. The key differentiator lies in the scale and scope of features. Zigpoll offers more channels for survey distribution, AI-powered data analysis, and integrations, targeting merchants who need a comprehensive feedback platform. SM Post Purchase Survey & NPS caters to merchants seeking a straightforward and focused solution for understanding customer experience immediately after purchase, prioritizing ease of use and unlimited survey possibilities within that specific timeframe.
At a Glance
SM Post Purchase Survey & NPS
6 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
SM Post Purchase Survey & NPS
Post purchase survey and NPS to gather product insights and customer feedback with ease
Key Features
- Showcase post purchase survey on thank you page. No coding required
- Create unlimited question to gather as many information as you want
- Collect unlimited responses with a lot of useful data
- Breakdown customer survey submission by response count, order value,...
- Target different types of customer with smart rule
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating SM Post Purchase Survey & NPS5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 6 | 417 |
Reviews SM Post Purchase Survey & NPS6 Zigpoll Customer Surveys417 | ||
| Survey Types | Post-Purchase, NPS | Post-Purchase, Pre-Purchase, NPS, On-Site, Email, SMS |
Survey Types SM Post Purchase Survey & NPSPost-Purchase, NPS Zigpoll Customer SurveysPost-Purchase, Pre-Purchase, NPS, On-Site, Email, SMS | ||
| Data Analysis | Response Count, Order Value Breakdown | AI Analytics & Dashboard |
Data Analysis SM Post Purchase Survey & NPSResponse Count, Order Value Breakdown Zigpoll Customer SurveysAI Analytics & Dashboard | ||
| Integrations | Not explicitly mentioned | Shopify & Marketing Stack |
Integrations SM Post Purchase Survey & NPSNot explicitly mentioned Zigpoll Customer SurveysShopify & Marketing Stack | ||
| Advanced Features | Smart Rules for Customer Targeting | Abandoned Checkout Campaigns, Multilingual Support |
Advanced Features SM Post Purchase Survey & NPSSmart Rules for Customer Targeting Zigpoll Customer SurveysAbandoned Checkout Campaigns, Multilingual Support | ||
| Primary Value Proposition | Simple, unlimited post-purchase feedback | Comprehensive customer insights with advanced analytics |
Primary Value Proposition SM Post Purchase Survey & NPSSimple, unlimited post-purchase feedback Zigpoll Customer SurveysComprehensive customer insights with advanced analytics | ||
| Ideal Merchant | Small to medium sized businesses prioritizing simplicity and focused feedback collection | Medium to large businesses needing in-depth customer analysis and multi-channel surveys |
Ideal Merchant SM Post Purchase Survey & NPSSmall to medium sized businesses prioritizing simplicity and focused feedback collection Zigpoll Customer SurveysMedium to large businesses needing in-depth customer analysis and multi-channel surveys | ||
Our Verdict
For merchants seeking a simple, no-frills solution focused specifically on post-purchase feedback and NPS without needing advanced analytics or integrations, SM Post Purchase Survey & NPS could be sufficient. Its unlimited question and response capabilities are appealing.
However, for merchants needing a comprehensive survey solution with a wider range of survey types, advanced analytics, abandoned checkout recovery, multilingual support, and marketing stack integrations, Zigpoll Customer Surveys is the superior choice, despite potentially having a steeper learning curve due to its richer feature set. The substantial difference in the number of reviews also suggests greater market adoption and likely a more mature product overall.
Common Questions
Which app offers more channels for reaching customers?
Zigpoll Customer Surveys provides more channels, including on-site, email, and SMS, in addition to post-purchase.
Does either app require coding?
Both apps state that no coding is required for setup and customization.
Which app provides more advanced data analysis?
Zigpoll Customer Surveys offers AI-powered analytics and a dedicated dashboard for in-depth data analysis, while SM Post Purchase Survey & NPS focuses on basic response and order value breakdowns.
Is either app multilingual?
Only Zigpoll Customer Surveys explicitly mentions multilingual support and translation capabilities.
Which app is likely easier to set up and use?
SM Post Purchase Survey & NPS likely has a simpler setup process due to its focus on post-purchase surveys and simpler reporting. Zigpoll, with more features, might require a longer initial setup time.
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