Ting ‑ Slack Notifications vs Zigpoll Customer Surveysfor Shopify (2026)
Ting ‑ Slack Notifications and Zigpoll Customer Surveys, while both categorized under Shopify Operations, cater to very different aspects of running an online store. Ting focuses on internal operational efficiency by providing real-time order notifications and reports directly within a Slack channel. This facilitates quick responses to order events and allows team members to stay informed without constantly checking the Shopify dashboard. Zigpoll, on the other hand, is centered around gathering customer feedback through surveys at various touchpoints, from pre-purchase to post-purchase. Its strength lies in its ability to collect zero-party data and leverage AI analytics to improve business decisions. Ting is geared towards merchants who prioritize team communication and immediate awareness of store activity. Its core value is streamlining information flow within the organization. Conversely, Zigpoll targets merchants who are deeply invested in understanding their customer base and using that understanding to optimize their marketing strategies, improve conversion rates, and refine their product roadmap. The apps are not direct substitutes as they solve fundamentally different problems.
At a Glance
Ting ‑ Slack Notifications
13 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Ting ‑ Slack Notifications
Get instant order notifications and report directly on Slack!
Key Features
- Simple one click setup.
- Rule based Notifications.
- Order Reports : Daily, weekly,Monthly.
- Supports Multiple slack channels and teams.
- Customise the data in notifications.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Ting ‑ Slack Notifications5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 13 | 417 |
Reviews Ting ‑ Slack Notifications13 Zigpoll Customer Surveys417 | ||
| Core Function | Slack Order Notifications & Reports | Customer Surveys & AI Analytics |
Core Function Ting ‑ Slack NotificationsSlack Order Notifications & Reports Zigpoll Customer SurveysCustomer Surveys & AI Analytics | ||
| Target User | Merchants wanting instant team updates | Merchants seeking customer insights |
Target User Ting ‑ Slack NotificationsMerchants wanting instant team updates Zigpoll Customer SurveysMerchants seeking customer insights | ||
| Integration Focus | Slack | Shopify, Email, SMS |
Integration Focus Ting ‑ Slack NotificationsSlack Zigpoll Customer SurveysShopify, Email, SMS | ||
| Key Feature | Rule-based notifications | Advanced post-purchase surveys |
Key Feature Ting ‑ Slack NotificationsRule-based notifications Zigpoll Customer SurveysAdvanced post-purchase surveys | ||
| Ease of Setup | One-click setup | No-code setup in seconds |
Ease of Setup Ting ‑ Slack NotificationsOne-click setup Zigpoll Customer SurveysNo-code setup in seconds | ||
| Value Proposition | Improved team communication & response time | Data-driven decisions based on customer feedback |
Value Proposition Ting ‑ Slack NotificationsImproved team communication & response time Zigpoll Customer SurveysData-driven decisions based on customer feedback | ||
Our Verdict
The choice between Ting ‑ Slack Notifications and Zigpoll Customer Surveys depends heavily on the merchant's priorities. If the primary need is to enhance team communication and ensure timely responses to order events, Ting is the clear choice. Its focus on Slack integration makes it easy for teams to stay informed without leaving their primary communication platform.
However, if the merchant's goal is to deeply understand their customer base and use that understanding to improve their business, Zigpoll is the superior option. Its comprehensive survey capabilities, combined with AI-powered analytics, provide valuable insights that can drive marketing, product development, and overall business strategy. Zigpoll's higher review count also suggests a more established user base and potentially a more robust feature set.
Common Questions
Which app helps me respond faster to urgent order issues?
Ting ‑ Slack Notifications is designed to provide immediate alerts about orders within Slack, allowing your team to respond quickly to any problems or opportunities.
Which app provides data to improve my marketing campaigns?
Zigpoll Customer Surveys directly provides customer feedback that can be used to improve marketing campaigns. AI analytics further refines this data.
Can I customize the information I receive in order notifications with Ting?
Yes, Ting ‑ Slack Notifications offers customizable notifications, allowing you to tailor the data included to your team's specific needs.
Does Zigpoll work with different languages?
Yes, Zigpoll Customer Surveys supports multiple languages allowing you to localize the experience for your customers.
If I use Ting, will I need to check my Shopify dashboard less often?
Potentially, yes. Ting replicates crucial order information within Slack, reducing the need to constantly monitor the Shopify dashboard for updates.
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