Trusted Help Center & FAQ vs Zipchat AI Chatbot+Whatsapp AIfor Shopify (2026)
Trusted Help Center & FAQ and Zipchat AI Chatbot+Whatsapp AI represent fundamentally different approaches to customer support and engagement on Shopify. Trusted Help Center & FAQ focuses on providing a static, SEO-optimized knowledge base. It aims to empower merchants to create easily accessible, informative FAQ sections on their website, product pages, and other areas, reducing the need for direct customer inquiries. The app emphasizes customizability and ease of use, particularly for merchants without coding experience. Zipchat AI Chatbot+Whatsapp AI, on the other hand, offers a dynamic, AI-powered solution for sales and support. It emphasizes automation and proactive engagement through AI chatbots on various channels, including the website, email, and WhatsApp. Zipchat aims to automate customer interactions, answer frequently asked questions, drive sales through product recommendations and abandoned cart recovery, and collect reviews. It targets merchants seeking to leverage AI to improve customer service, increase conversions, and streamline their sales processes.
At a Glance
Trusted Help Center & FAQ
73 reviews
Zipchat AI Chatbot+Whatsapp AI
112 reviews
Detailed Overview
Trusted Help Center & FAQ
We help you to create SEO prepared FAQ pages for your store and a help center for your customers!
Key Features
- Create help center FAQ's that improve SEO, match your theme and your needs.
- Fully customize questions and answers with our easy to use admin dashboard.
- Static page that supports multiple language translations, product page FAQ's.
- Show FAQs in a separate page and your product, collection & any other pages.
- Admin is able to add images and videos to FAQ answers, format texts.
Zipchat AI Chatbot+Whatsapp AI
Conversational AI Agent for Sales & Support deployable in AI Chat/Chatbot, Support Email & WhatsApp
Key Features
- Sales AI Chatbot: product recommendations, AI chat, COD, upsells & cross-sells
- AI Chat automation for abandoned cart recovery, collect reviews and answer FAQs
- AI Chat for powerful social marketing campaigns that increase conversion rates
- AI Chatbot + Livechat for Sales Automation to increase conversion rates
- AI Support Chat to automate customer support 24/7, in any language
Feature Comparison
| Rating | 5/5 | 4.9/5 |
Rating Trusted Help Center & FAQ5/5 Zipchat AI Chatbot+Whatsapp AI4.9/5 | ||
| Reviews | 73 | 112 |
Reviews Trusted Help Center & FAQ73 Zipchat AI Chatbot+Whatsapp AI112 | ||
| Core Functionality | Static FAQ & Help Center | AI-Powered Chatbot |
Core Functionality Trusted Help Center & FAQStatic FAQ & Help Center Zipchat AI Chatbot+Whatsapp AIAI-Powered Chatbot | ||
| SEO Focus | Strong (SEO-prepared FAQs) | Limited (Indirectly through content) |
SEO Focus Trusted Help Center & FAQStrong (SEO-prepared FAQs) Zipchat AI Chatbot+Whatsapp AILimited (Indirectly through content) | ||
| Automation | None | High (Automated Sales & Support) |
Automation Trusted Help Center & FAQNone Zipchat AI Chatbot+Whatsapp AIHigh (Automated Sales & Support) | ||
| Customization | High (Font, color, style) | Configurable AI Chatbot prompts and behavior |
Customization Trusted Help Center & FAQHigh (Font, color, style) Zipchat AI Chatbot+Whatsapp AIConfigurable AI Chatbot prompts and behavior | ||
| Ease of Use | Emphasis on no-code setup | No-code, self-training AI |
Ease of Use Trusted Help Center & FAQEmphasis on no-code setup Zipchat AI Chatbot+Whatsapp AINo-code, self-training AI | ||
| Primary Goal | Reduce Customer Inquiries | Increase Sales & Automate Support |
Primary Goal Trusted Help Center & FAQReduce Customer Inquiries Zipchat AI Chatbot+Whatsapp AIIncrease Sales & Automate Support | ||
| Target Merchant | Merchants seeking a basic FAQ page and improved SEO | Merchants wanting AI automation for sales and support |
Target Merchant Trusted Help Center & FAQMerchants seeking a basic FAQ page and improved SEO Zipchat AI Chatbot+Whatsapp AIMerchants wanting AI automation for sales and support | ||
Our Verdict
If you are a merchant primarily concerned with creating a comprehensive, easily searchable FAQ section to reduce common customer inquiries and boost SEO without significant ongoing maintenance, Trusted Help Center & FAQ is the better choice. It offers a straightforward, customizable solution without the complexity of AI management.
However, if you want a more dynamic, proactive approach to customer engagement and are willing to invest in setting up and training an AI chatbot for sales and support automation, Zipchat AI Chatbot+Whatsapp AI is the more powerful option. Its ability to handle order tracking, provide product recommendations, and recover abandoned carts makes it ideal for merchants focused on maximizing sales and providing 24/7 support.
Common Questions
Which app is better for a small store with limited resources?
Trusted Help Center & FAQ is generally better for small stores with limited resources. It's simpler to set up and maintain than an AI chatbot, requiring less ongoing attention and training.
Does either app integrate with other marketing tools?
Zipchat AI Chatbot+Whatsapp AI has the potential for integration with other marketing tools through its WhatsApp functionality and its ability to collect customer data that can be used for targeted marketing campaigns. Trusted Help Center & FAQ primarily functions as a standalone FAQ resource.
Which app is easier to use for someone without technical skills?
Both apps claim to be easy to use without coding skills. Trusted Help Center & FAQ simplifies FAQ creation and customization. Zipchat offers 'no-code' AI Chatbot configuration.
How do these apps impact page load speed?
Trusted Help Center & FAQ, being a static page, is less likely to significantly impact page load speed compared to Zipchat AI Chatbot+Whatsapp AI, which involves dynamic AI processing that may potentially slow down page loading times, though good app development practices should minimize this impact.
Which app is better for multilingual support?
Trusted Help Center & FAQ specifically mentions support for multiple language translations, making it a better option for merchants who need to cater to a diverse, multilingual customer base. Zipchat claims to automate FAQs in any language.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store