UserLoop Surveys & Feedback vs Zigpoll Customer Surveysfor Shopify (2026)
UserLoop Surveys & Feedback and Zigpoll Customer Surveys both aim to empower Shopify merchants with customer insights through surveys. However, they take slightly different approaches. UserLoop positions itself as an all-in-one platform focused on diverse feedback collection methods, including surveys, quizzes, and video testimonials. Its strength lies in leveraging AI to automate question generation, analyze responses, and create product quizzes to improve conversions. Zigpoll, on the other hand, emphasizes speed, customizability, and seamless integration with Shopify and other marketing tools. Its key strength is its ability to trigger surveys at crucial customer journey points, such as post-purchase, pre-purchase, or abandoned checkout, and connect the data to the existing Shopify ecosystem.
At a Glance
UserLoop Surveys & Feedback
23 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
UserLoop Surveys & Feedback
Turn customer feedback into growth with AI-powered surveys
Key Features
- All-in-one platform: surveys, quizzes, and video feedback together
- AI-powered analytics identify patterns and trends automatically
- Video responses from customers build trust and social proof
- Smart product quizzes guide shoppers to perfect purchases
- Multi-language support with automatic translation to 100+ languages
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating UserLoop Surveys & Feedback5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 23 | 417 |
Reviews UserLoop Surveys & Feedback23 Zigpoll Customer Surveys417 | ||
| Focus | All-in-one feedback platform (surveys, quizzes, video) | Fast & customizable surveys |
Focus UserLoop Surveys & FeedbackAll-in-one feedback platform (surveys, quizzes, video) Zigpoll Customer SurveysFast & customizable surveys | ||
| AI Features | Question generation, insight surfacing | AI analytics for insights |
AI Features UserLoop Surveys & FeedbackQuestion generation, insight surfacing Zigpoll Customer SurveysAI analytics for insights | ||
| Data Collection Methods | Post-purchase, checkout, link, email, embedded, video | Post-purchase, pre-purchase, on-site, email, SMS, abandoned checkout |
Data Collection Methods UserLoop Surveys & FeedbackPost-purchase, checkout, link, email, embedded, video Zigpoll Customer SurveysPost-purchase, pre-purchase, on-site, email, SMS, abandoned checkout | ||
| Integrations | Not explicitly mentioned | Shopify and marketing stack |
Integrations UserLoop Surveys & FeedbackNot explicitly mentioned Zigpoll Customer SurveysShopify and marketing stack | ||
| Language Support | 100+ languages (automatic translation) | Multilingual (customizable) |
Language Support UserLoop Surveys & Feedback100+ languages (automatic translation) Zigpoll Customer SurveysMultilingual (customizable) | ||
| Reporting | Professional PDF reports | AI analytics dashboard |
Reporting UserLoop Surveys & FeedbackProfessional PDF reports Zigpoll Customer SurveysAI analytics dashboard | ||
| Shopify Compatibility | Not explicitly mentioned | Compatible with Order Status and Thank You Page Checkout Extensions |
Shopify Compatibility UserLoop Surveys & FeedbackNot explicitly mentioned Zigpoll Customer SurveysCompatible with Order Status and Thank You Page Checkout Extensions | ||
Our Verdict
For merchants seeking a comprehensive platform that leverages AI for survey creation, automated analysis, and building product recommendation quizzes, UserLoop Surveys & Feedback presents a compelling option. The video testimonial feature is particularly valuable for building social proof. However, the limited number of reviews compared to Zigpoll should be considered. Zigpoll Customer Surveys is a better fit for merchants who prioritize speed, customizability, and tight integration with their existing Shopify setup and marketing tools. Its advanced post-purchase surveys, abandoned checkout campaigns, and Shopify dashboard integration offer significant advantages for those focused on optimizing the customer journey and conversion rates. Given Zigpoll's much larger user base (417 reviews), it might be a safer choice for new Shopify stores seeking proven performance.
Common Questions
Which app offers more diverse data collection methods?
UserLoop offers surveys, quizzes and video testimonials, while Zigpoll focuses on various survey types triggerable at different points in the customer journey via on-site, email and SMS.
Which app has better language support?
Both support multilingual capabilities. UserLoop advertises automatic translation to 100+ languages, while Zigpoll emphasizes customizable translation allowing greater control.
Which app is better for generating product recommendations?
UserLoop includes a feature to build 'smart product quizzes that guide shoppers to perfect purchases,' a feature not directly mentioned in Zigpoll's description.
Which app integrates better with the Shopify ecosystem?
Zigpoll explicitly mentions seamless integration with Shopify and other marketing tools, along with compatibility with Shopify's Order Status and Thank You Page Checkout Extensions. UserLoop's description doesn't explicitly mention these integrations.
Which app is more beginner-friendly?
Zigpoll emphasizes 'no-code setup in seconds', suggesting a simpler initial setup process compared to UserLoop which might require more configuration due to its wider range of features.
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