Automate High-Risk Order Cancellation on Shopify

Manually reviewing every suspicious order is a significant drain on your team's time, pulling them away from customer support or sales efforts. If a fraudulent order slips through, you're not just losing the product cost and shipping fees, but often face costly chargeback fees that erode profit margins and can even harm your payment processor relationship.

This Shopify Flow automation proactively tackles potential fraud right as it emerges. It triggers immediately when an **Order risk is analyzed** by Shopify. If the **condition checks that the order is high risk**, Flow will automatically **cancel the order**, effectively stopping fraud before it can impact your business or finances.

• You frequently experience chargebacks or fraudulent purchases.
• You sell high-value items where a single fraudulent order results in significant loss.
• Your team has limited capacity for manual fraud review and wants to streamline operations.

1. 1

   Set the trigger to 'Order risk analyzed'.

2. 2

   Add a condition: 'Order risk level is equal to High'.

3. 3

   Add the action: 'Cancel order' (ensure 'Refund amount' is set to 'Full refund').

4. 4

   Activate your workflow to start automating fraud protection.

What happens when an order is cancelled by Shopify Flow?

The order's status changes to 'Cancelled', any captured payment is automatically refunded to the customer, and inventory for the items is restocked. Your team won't need to take further manual steps.

Can I be notified when Flow cancels a high-risk order?

Yes, you can easily add an additional action to this Flow to send an internal email or a Slack message to your team whenever an order is automatically cancelled, keeping everyone informed.

What if Shopify's risk analysis flags a legitimate customer?

While rare, you can review your cancelled orders and manually reactivate any that were mistakenly flagged. For more nuanced control, you might adjust the condition to 'medium or high risk' and add a manual review step for 'medium' orders.

Does this automation refund the customer automatically?

Yes, if payment for the high-risk order has already been captured, the 'Cancel order' action in Shopify Flow will automatically process a full refund back to the customer's original payment method.

• Shopify Flow

  Native Shopify automation builder.

• Slack

  Fast internal alerts for ops and support teams.

• Automatically Tag Risky Orders for Manual Review

  This Flow automatically tags orders that Shopify's risk analysis flags as high risk, streamlining your review process and preventing potential fraud.

• Automate Holding Pre-Order Shipments Until Stock Arrives

  Automatically pause fulfillment for orders containing pre-order items, ensuring they don't ship before stock is ready and reducing manual order management.

• How to Alert Fulfillment to Orders from Known Serial Returners

  Automatically identify and flag orders placed by customers previously tagged for return abuse, ensuring manual review before fulfillment and reducing potential losses.