Automatically Tag Risky Orders for Manual Review

Fulfilling fraudulent orders costs you more than just the product – it means chargeback fees, lost shipping, and wasted time. Manually sifting through every order to identify red flags is tedious, prone to human error, and a significant drain on your operational efficiency, especially as order volume grows.

The moment an order's risk is analyzed, this Flow springs into action. If the 'Check risk level' condition identifies the order as high risk, it immediately triggers the 'Add order tags' action, applying a clear tag like 'Fraud Review' to the order. This flags it for your team to investigate before fulfillment, without any manual intervention.

• You're experiencing increasing chargebacks or suspected fraud.
• Your team spends too much time manually screening orders for risk.
• You sell high-value products where fraudulent orders have a significant financial impact.

1. 1

   Start a new Flow with the "Order risk analyzed" trigger.

2. 2

   Add a "Condition" block and select "Order risk level is high risk."

3. 3

   Add an "Action" block from the 'Order' category and choose "Add order tags."

4. 4

   Enter a descriptive tag like 'Fraud Review' or 'HOLD: Risk Check' and activate your Flow.

How does Shopify determine an order's 'high risk' level?

Shopify's built-in risk analysis system evaluates various data points like the customer's IP address, billing and shipping address mismatches, and past transaction patterns to assign a low, medium, or high-risk assessment to each order.

Can I use a custom tag for high-risk orders?

Yes, absolutely. In the 'Add order tags' action step, you can type in any custom tag name that best fits your internal workflow, like 'INVESTIGATE_FRAUD' or 'DO_NOT_FULFILL_YET'.

What should my team do once an order is tagged 'Fraud Review'?

Your team should have a clear Standard Operating Procedure (SOP) to review these orders. This might involve cross-referencing customer details, contacting the customer for verification, or ultimately canceling the order if fraud is confirmed, preventing costly chargebacks.

Can this Flow automatically cancel high-risk orders instead of just tagging them?

While Shopify Flow does have an action to cancel orders, it's generally not recommended to automatically cancel based solely on Shopify's 'high risk' flag without human review. False positives can occur, leading to legitimate orders being wrongly canceled and customer dissatisfaction.

• Shopify Flow

  Native Shopify automation builder.

• Gorgias

  Helpdesk built for Shopify support workflows.

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