Shopify Flow/Fulfillment & Shipping/Automatically Hold High-Risk SFN Fulfillments
Operational EfficiencyLow Difficulty

Automatically Hold High-Risk SFN Fulfillments

This Flow instantly prevents the Shopify Fulfillment Network (SFN) from fulfilling orders flagged as high risk, giving you time to review and prevent fraud.

The Problem

Fulfilling high-risk orders, especially through a third-party like SFN, can lead to significant chargebacks, product loss, and wasted shipping costs. Manually checking every order for risk and then coordinating with SFN to pause fulfillment is time-consuming and prone to human error, often resulting in costly fraudulent shipments.

What This Automation Solves

This automation proactively safeguards your business by triggering precisely "when a fulfillment order is ready to fulfill." It immediately checks if the order is assigned to the "Shopify Fulfillment Network" and if its "risk level is HIGH." If both conditions are met, Flow instantly applies a "Hold fulfillment order" action, ensuring no high-risk packages leave the SFN warehouse without your review.

When to Use This Automation

  • You've experienced recent chargebacks from SFN-fulfilled orders.
  • You want to add an extra layer of fraud prevention for your SFN orders.
  • You need a dedicated review period for all potentially fraudulent SFN shipments.

Workflow

  1. Trigger

    Step 1

    Starts when a fulfillment order is ready to fulfill

  2. Condition

    Step 2

    Condition checking if the fulfillment order is assigned to SFN and is high risk

  3. Action

    Step 3

    Hold the fulfillment order (note: HIGH_RISK_OF_FRAUD)

Step-by-Step Setup

  1. 1

    1. Create a new workflow in Shopify Flow.

  2. 2

    2. Select the "Fulfillment order ready to fulfill" trigger.

  3. 3

    3. Add a "Condition" block and set two conditions: "Fulfillment service service name is equal to Shopify Fulfillment Network" AND "Assessments risk level is equal to HIGH".

  4. 4

    4. Add an "Action" block connected to the condition and choose "Hold fulfillment order".

  5. 5

    5. Name and turn on your workflow.

Related Questions

What happens after an SFN fulfillment order is held by this Flow?
The SFN fulfillment process pauses immediately, allowing you to review the order's risk assessment, contact the customer if needed, and decide whether to release or cancel the fulfillment order.
How do I release an SFN fulfillment order after it's been held?
Navigate to the held fulfillment order in your Shopify admin, review the details, and then manually click the "Release fulfillment" button. This will signal SFN to proceed with the shipment.
Can I customize the risk level that triggers the hold action?
Yes, in the Flow's condition, you can change "Assessments risk level is equal to HIGH" to MEDIUM, or add more granular conditions to catch specific scenarios, though HIGH is recommended for immediate holds.
Will this Flow notify my team when an SFN order is held due to high risk?
This specific Flow only holds the fulfillment. To receive a notification, you would need to add an additional action block to the Flow, such as "Send internal email" or "Send Slack message", after the "Hold fulfillment order" action.

Recommended Tools & Apps

Launch this automation

Open Shopify Flow and use this page as your setup blueprint.

Open Shopify Flow

Merchant Insight

Pro-tip: Don't just hold the order; create a clear internal process for reviewing these high-risk SFN fulfillments. This might involve cross-referencing customer details, order history, and potentially adding a 'Send internal email' or 'Sen

Related Automations