How to Flag Risky Orders for Manual Review Before Fulfillment

Shipping fraudulent orders leads to costly chargebacks, lost inventory, and wasted shipping fees. Manually sifting through every order for red flags is time-consuming and prone to human error, slowing down legitimate order fulfillment and increasing operational costs.

This Flow activates with an 'Order created' trigger, immediately scanning new orders. It then applies a 'Condition' to check specific criteria you define (e.g., order value, customer history, shipping address). If the conditions are met, an 'Action' adds a clear 'Manual Review' tag to the order, signaling staff to investigate.

• You frequently receive high-value orders that require extra verification.
• You want to review orders from new customers exceeding a certain spend threshold.
• You need to catch potential fraud based on unusual shipping addresses or payment methods.

1. 1

   Start with the 'Order created' trigger.

2. 2

   Add a 'Condition' step to define your review criteria (e.g., 'Order total price is greater than $500', 'Customer tag is not VIP', 'Shipping country is X').

3. 3

   Add an 'Action' step to 'Add order tags' (e.g., 'Manual Review', 'Fraud Check').

What criteria should I use to flag orders for review?

Consider order value, customer history (first-time vs. repeat), shipping/billing address mismatches, specific product types, or even unusual shipping locations like freight forwarders.

Can this Flow prevent an order from being fulfilled?

While this Flow only tags an order, you can extend it with another action to automatically hold fulfillment or notify your team via Slack or email to halt processing until reviewed.

How do I remove the 'Manual Review' tag after an order is cleared?

You can manually remove the tag from the order page in your Shopify admin, or set up a separate Shopify Flow to remove the tag once a 'Reviewed' tag is added by staff.

Will this delay legitimate orders?

No, this Flow runs instantly to tag orders for review. Legitimate orders not meeting your criteria will proceed as normal, while flagged orders await your team's verification.

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