Asklayer Survey & NPS for pros vs Zigpoll Customer Surveysfor Shopify (2026)
Asklayer Survey & NPS for pros and Zigpoll Customer Surveys are both Shopify apps designed to gather customer feedback through various survey types, including on-site, post-purchase, email, and exit surveys. Asklayer positions itself as a highly configurable tool, emphasizing its advanced questionnaire features like skip logic, question randomization, and coupon generation, catering to merchants who want extensive control over survey design and targeting. Zigpoll, on the other hand, emphasizes ease of use, speed, multilingual support, and AI analytics, appealing to merchants who prioritize quick setup, data-driven insights, and seamless integration with their existing marketing stack. While both apps offer similar core functionalities, they cater to different user preferences. Asklayer's strength lies in its advanced customization options and unlimited survey capabilities, making it suitable for merchants with complex survey requirements and a focus on in-depth data analysis. Zigpoll's strength lies in its user-friendly interface, AI-powered analytics, and support for multilingual surveys, making it a strong contender for merchants who value speed, simplicity, and a global reach. Zigpoll's inclusion of SMS surveys and abandoned checkout campaigns are unique advantages. The apps also differ on integrations, with Asklayer highlighting its webhooks, and Zigpoll emphasizing the integration of responses into the Shopify customer dashboard.
At a Glance
Asklayer Survey & NPS for pros
57 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Asklayer Survey & NPS for pros
Highly configurable, low-friction on site, exit, post purchase surveys and email survey + NPS & CSAT
Key Features
- Unlimited surveys and question pages with skip-logic branching.
- Tag users based on their answers and power-up your marketing machine.
- Asklayer works with your tools. Deep integrations with Shopify and webhooks.
- On-site surveys with advanced per-page, per-product and user based targeting.
- Post-purchase surveys, automatic email followup surveys and exit surveys.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating Asklayer Survey & NPS for pros4.9/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 57 | 417 |
Reviews Asklayer Survey & NPS for pros57 Zigpoll Customer Surveys417 | ||
| Survey Types | On-site, exit, post-purchase, email, NPS, CSAT, poll | Post-purchase, pre-purchase, NPS, on-site, email, SMS |
Survey Types Asklayer Survey & NPS for prosOn-site, exit, post-purchase, email, NPS, CSAT, poll Zigpoll Customer SurveysPost-purchase, pre-purchase, NPS, on-site, email, SMS | ||
| Customization | Highly configurable with skip logic, randomization, coupon generation | Fully customizable, multilingual support |
Customization Asklayer Survey & NPS for prosHighly configurable with skip logic, randomization, coupon generation Zigpoll Customer SurveysFully customizable, multilingual support | ||
| Data Analysis | Per-question reporting, in-app charts, raw data export | AI analytics and dashboard |
Data Analysis Asklayer Survey & NPS for prosPer-question reporting, in-app charts, raw data export Zigpoll Customer SurveysAI analytics and dashboard | ||
| Ease of Use | Configurable, potentially steeper learning curve | No-code setup, user-friendly |
Ease of Use Asklayer Survey & NPS for prosConfigurable, potentially steeper learning curve Zigpoll Customer SurveysNo-code setup, user-friendly | ||
| Key Differentiator | Unlimited surveys & questions; Advanced targeting rules | AI analytics; SMS surveys; Abandoned checkout campaigns |
Key Differentiator Asklayer Survey & NPS for prosUnlimited surveys & questions; Advanced targeting rules Zigpoll Customer SurveysAI analytics; SMS surveys; Abandoned checkout campaigns | ||
| Value Proposition | Clear, actionable customer feedback with in-depth analysis | Fast insights, multilingual support, seamless integration |
Value Proposition Asklayer Survey & NPS for prosClear, actionable customer feedback with in-depth analysis Zigpoll Customer SurveysFast insights, multilingual support, seamless integration | ||
| Shopify Compatibility | Deep integrations with Shopify and webhooks | Compatible with Shopify's Order Status and Thank You Page Checkout Extensions; Connects survey responses to Shopify customer and order dashboards. |
Shopify Compatibility Asklayer Survey & NPS for prosDeep integrations with Shopify and webhooks Zigpoll Customer SurveysCompatible with Shopify's Order Status and Thank You Page Checkout Extensions; Connects survey responses to Shopify customer and order dashboards. | ||
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Our Verdict
For merchants seeking extensive control over survey design and in-depth data analysis, Asklayer Survey & NPS for pros is the better choice. Its unlimited survey capabilities and advanced targeting options cater to complex needs. However, for merchants prioritizing ease of use, speed, AI-driven insights, multilingual support, and SMS survey capabilities, Zigpoll Customer Surveys stands out. Zigpoll's abandoned checkout campaign feature offers a unique advantage for increasing sales. Given the significantly higher number of reviews, Zigpoll also seems to have achieved wider adoption and validation in the Shopify ecosystem. Therefore, if quick setup and broad customer reach are priorities, Zigpoll is recommended.
Common Questions
Which app is easier to set up and use?
Zigpoll Customer Surveys emphasizes no-code setup and a user-friendly interface, suggesting it's easier to get started with compared to Asklayer, which has more advanced configuration options.
Which app is better for analyzing customer feedback?
Both apps provide tools for analyzing feedback. Asklayer offers per-question reporting, in-app charts, and raw data export. Zigpoll uses AI analytics and a dashboard for insights.
Which app is more suitable for a multilingual store?
Zigpoll explicitly highlights its multilingual support, making it the better choice for stores targeting customers in multiple languages. Asklayer does not explicitly state multilingual capabilities.
Does either app offer SMS surveys?
Yes, Zigpoll Customer Surveys offers SMS surveys, while Asklayer Survey & NPS for pros does not mention this feature.
Which app has integrations with other apps?
Both apps integrate with other apps. Asklayer integrates with Shopify and utilizes webhooks. Zigpoll connects seamlessly with Shopify and marketing stacks, also connecting survey responses to your Shopify customer and order dashboards.
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