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Free checklist & auditGet the free BFCM checklist & auditAsklayer Survey & NPS for pros is a well-regarded Shopify app, but merchants often seek alternatives for various reasons. While its feature-rich nature is a strength, some users might find it overwhelming or seek simpler, more focused solutions. Others might be looking for different pricing models or integrations with specific marketing tools. Furthermore, as business needs evolve in 2026, merchants may require solutions with more advanced AI analytics or different survey delivery methods.
Highly configurable, low-friction on site, exit, post purchase surveys and email survey + NPS & CSAT
Build any custom form with AI form builder, from a contact form to fully custom forms, in seconds
FormCRM AI Custom Form Builder allows you to build custom forms including surveys, and contact forms. AI powered features make creating these forms quick and easy.
Best for merchants who need a flexible form builder that goes beyond basic surveys.
Adds Google Customer Reviews and Top Quality Store on Google widget to your store. No code required.
Easy Google Customer Reviews focuses specifically on integrating Google Customer Reviews into your store. The app takes care of the code required to collect verified reviews from customers and display the Top Quality Store widget.
Ideal for stores specifically looking to leverage Google Customer Reviews to build trust and improve shopping experience.
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Zigpoll provides a strong alternative with its focus on ease of use and fast loading surveys. Its multilingual support and AI analytics offer a modern approach to customer insights, and it offers abandoned checkout campaign features.
Best for merchants seeking a user-friendly survey app with AI-powered analytics and multilingual support.
Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Grapevine stands out with its unlimited survey responses for a fixed price, appealing to businesses scaling rapidly. It provides integrations with Shopify Flow, Klaviyo, and GA4 allowing for easy data transfer.
Ideal for stores that require unlimited survey responses without variable costs and need strong integrations.
Leverage your Data to Segment, Retain & Acquire better customers. Use NPS & RFM to improve the CLV
Reveal takes a different approach by focusing on using NPS and RFM analysis to improve customer lifetime value (CLV). It helps identify and segment customers, which can improve marketing efforts.
Best for merchants focused on customer segmentation, retention, and leveraging data to increase customer lifetime value.
While information is limited, consider this option if others don't meet your requirements and you prioritize a high-rated app with a smaller user base.
Consider if you are looking for a highly-rated app with a smaller user base.
Turn customer feedback into growth with AI-powered surveys
UserLoop offers an all-in-one platform with surveys, quizzes, and video testimonials. The AI-powered analytics and multilingual support can help gather actionable insights and reach a wider audience.
Best for merchants who need a comprehensive solution including surveys, quizzes, video testimonials and AI-powered analysis.
Post purchase survey: Unveil actionable insights with analytics, without distraction for customers
SEA Post Purchase Survey App provides customizable surveys with 24/7 support for customization. Targeting options based on tags, visited pages, and products purchased can help you reach the right customers at the right time.
Best for merchants who need highly customizable surveys and targeted distribution options, and value strong support.
AI agent with built in chatbot and AI chat to drive more sales in real time visitors interaction
DingAI offers real-time AI chat and chatbot features, setting it apart from traditional survey apps. This can provide immediate interaction with customers and guide them through the purchase process.
Ideal for stores that want to use AI-powered chatbots and real-time interaction to drive sales and customer engagement.
Scale ads & marketing with pre-purchase & post-purchase surveys for emails, product inserts, & SNS.
Gojiberry offers easy setup with templates, and surveys can be deployed via QR codes, links, product inserts, and popup surveys. Segmentation and conditional logic allows you to target the correct customers.
Best for merchants who want a quick and easy survey setup with flexible deployment methods like QR codes and product inserts.
Whether a completely free alternative exists depends on your specific needs and the availability of free plans or trials among the alternatives. Consider checking each app's pricing page for current offerings.
Zigpoll Customer Surveys and Gojiberry Survey & Feedback are designed with ease of use in mind, offering quick setup and user-friendly interfaces. Consider these options if simplicity is a priority.
Grapevine Post Purchase Survey offers strong integrations with Shopify Flow, Klaviyo, GA4, and Google Sheets. UserLoop Surveys & Feedback and FormCRM AI Custom Form Builder have integrations with other platforms. Evaluate based on your existing marketing stack.
Zigpoll Customer Surveys and UserLoop Surveys & Feedback leverage AI for data analysis, offering potentially deeper insights compared to simpler reporting features.
Reveal: Customer Data & NPS is specifically designed to improve customer retention by segmenting clients using RFM analysis, and is a useful tool if retention is a key goal.
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