BYG Post Purchase Survey App vs UserLoop Surveys & Feedbackfor Shopify (2026)
Both BYG Post Purchase Survey App and UserLoop Surveys & Feedback aim to help Shopify merchants gather customer feedback through surveys. BYG positions itself as a post-purchase focused solution centered around the 'Thank You' page, providing immediate feedback and LTV tracking. Their strength lies in targeted surveys based on order/customer data, and specific attribution tracking. UserLoop, on the other hand, presents itself as a more comprehensive platform, integrating surveys, quizzes, and video testimonials. UserLoop's emphasis is on leveraging AI for question writing, hidden insight discovery, and product recommendation quizzes.
At a Glance
BYG Post Purchase Survey App
3 reviews
UserLoop Surveys & Feedback
23 reviews
Detailed Overview
BYG Post Purchase Survey App
Post purchase surveys on Thank you page with custom rule, track LTV, AI analytics from user feedback
Key Features
- Post Purchase Surveys to Collect feedback Attribution instantly after checkout
- NPS Surveys to Track Customer Survey loyalty with Net Promoter Score questions
- Custom Survey Questions to Show targeted surveys based on order or customer data
- Survey Analytics Dashboard Filter, analyze, and export survey responses easily
- Question Stream Trigger follow-up questions based to know Customer Satisfaction
UserLoop Surveys & Feedback
Turn customer feedback into growth with AI-powered surveys
Key Features
- All-in-one platform: surveys, quizzes, and video feedback together
- AI-powered analytics identify patterns and trends automatically
- Video responses from customers build trust and social proof
- Smart product quizzes guide shoppers to perfect purchases
- Multi-language support with automatic translation to 100+ languages
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating BYG Post Purchase Survey App5/5 UserLoop Surveys & Feedback5/5 | ||
| Reviews | 3 | 23 |
Reviews BYG Post Purchase Survey App3 UserLoop Surveys & Feedback23 | ||
| Focus | Post-Purchase Surveys (Thank You Page) | All-in-one (Surveys, Quizzes, Video) |
Focus BYG Post Purchase Survey AppPost-Purchase Surveys (Thank You Page) UserLoop Surveys & FeedbackAll-in-one (Surveys, Quizzes, Video) | ||
| AI Capabilities | AI analytics from user feedback | AI question writing & insight discovery |
AI Capabilities BYG Post Purchase Survey AppAI analytics from user feedback UserLoop Surveys & FeedbackAI question writing & insight discovery | ||
| Key Features | LTV Tracking, Attribution, Conditional Logic Surveys | Video Testimonials, Product Recommendation Quizzes, Multi-language Support |
Key Features BYG Post Purchase Survey AppLTV Tracking, Attribution, Conditional Logic Surveys UserLoop Surveys & FeedbackVideo Testimonials, Product Recommendation Quizzes, Multi-language Support | ||
| Reporting | Survey Analytics Dashboard | Professional PDF Reports |
Reporting BYG Post Purchase Survey AppSurvey Analytics Dashboard UserLoop Surveys & FeedbackProfessional PDF Reports | ||
| Value Proposition | Targeted post-purchase feedback and attribution | Comprehensive feedback platform for growth and social proof |
Value Proposition BYG Post Purchase Survey AppTargeted post-purchase feedback and attribution UserLoop Surveys & FeedbackComprehensive feedback platform for growth and social proof | ||
Our Verdict
For Shopify merchants primarily concerned with immediate post-purchase feedback and attribution on the 'Thank You' page, and who value targeted, conditional logic surveys, BYG Post Purchase Survey App is a solid choice. Its focus makes it potentially easier to implement for that specific purpose. However, UserLoop Surveys & Feedback offers a more complete solution for merchants seeking to leverage a wide range of feedback mechanisms, including quizzes and video testimonials. The AI-powered features of UserLoop make it attractive to merchants who want to extract deeper insights from their data and personalize the shopping experience with product quizzes. For a merchant who wants to collect video feedback and create interactive quizzes, UserLoop is the clear winner.
Common Questions
Which app is better for a quick post-purchase survey?
BYG Post Purchase Survey App is specifically designed for post-purchase surveys directly on the 'Thank You' page, potentially making it quicker to implement for this specific use case.
Which app offers more comprehensive feedback options?
UserLoop Surveys & Feedback provides a wider array of options, including quizzes and video testimonials, in addition to surveys.
Which app uses AI more extensively?
UserLoop leverages AI for question writing and surfacing hidden insights, whereas BYG uses AI for analytics of user feedback.
Which app is better for tracking customer LTV?
BYG Post Purchase Survey App specifically mentions LTV tracking as a key feature, making it potentially more suited for this purpose.
Which app supports multiple languages?
UserLoop explicitly mentions multi-language support with automatic translation to 100+ languages, while BYG does not mention language support.
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