Chatty AI Chatbot & Live Chat vs Moose: AI Chatbot & Live Chatfor Shopify (2026)
Chatty AI Chatbot & Live Chat and Moose: AI Chatbot & Live Chat both aim to provide Shopify merchants with AI-powered customer support solutions, but they differ in their emphasis and target audience. Chatty positions itself as a comprehensive solution offering 24/7 support through its AI chatbot, live chat, and helpdesk, with a focus on managing customer conversations across multiple channels like WhatsApp, Facebook Messenger, Instagram, and Email. Moose, on the other hand, emphasizes faster replies, fewer tickets, and happier customers through its AI-powered helpdesk and boasts an intuitive AI learning process that requires less manual setup. Chatty appears to target a broader audience needing robust omnichannel support, offering sales automation features like proactive targeted messages. This makes it suitable for merchants wanting an all-in-one solution covering sales and support. Moose, by contrast, seems to target merchants primarily concerned with efficiency and scalability, prioritizing AI learning, 24/7 automation of routine tasks, and self-service options for customers. This focus on efficiency makes it ideal for growing businesses aiming to reduce support effort while improving customer satisfaction.
At a Glance
Chatty AI Chatbot & Live Chat
1,553 reviews
Moose: AI Chatbot & Live Chat
346 reviews
Detailed Overview
Chatty AI Chatbot & Live Chat
Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day
Key Features
- Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales assistant
- Inbox & Team: Manage conversations with your team from all channels in one inbox
- FAQ page: Create a FAQ helpdesk to empower customers to find answers on their ow
- Sales automation: Send proactive targeted messages based on visitor behavior
- Mobile app: Keep track with all inbox from your devices anywhere, anytime
Moose: AI Chatbot & Live Chat
Turn customer support into a growth engine with an AI chatbot that works while you sleep.
Key Features
- AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products
- 24/7 automation: Automate routine support and route complex cases to agents
- Omnichannel inbox: Manage chat, email, and social messages in one place
- Self-service support: Let customers track orders and find answers instantly
- Product FAQs: Manage product-specific FAQs displayed on each product page
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating Chatty AI Chatbot & Live Chat4.9/5 Moose: AI Chatbot & Live Chat5/5 | ||
| Reviews | 1553 | 346 |
Reviews Chatty AI Chatbot & Live Chat1553 Moose: AI Chatbot & Live Chat346 | ||
| AI Learning | Requires Manual Setup | Instant Learning from FAQs, Q&A, and Products |
AI Learning Chatty AI Chatbot & Live ChatRequires Manual Setup Moose: AI Chatbot & Live ChatInstant Learning from FAQs, Q&A, and Products | ||
| Omnichannel Support | WhatsApp, Facebook Messenger, Instagram, Email | Chat, Email, and Social Messages |
Omnichannel Support Chatty AI Chatbot & Live ChatWhatsApp, Facebook Messenger, Instagram, Email Moose: AI Chatbot & Live ChatChat, Email, and Social Messages | ||
| Sales Automation | Proactive targeted messages | None explicitly mentioned |
Sales Automation Chatty AI Chatbot & Live ChatProactive targeted messages Moose: AI Chatbot & Live ChatNone explicitly mentioned | ||
| Target Merchant | Merchants needing omnichannel support and sales automation | Growing businesses prioritizing efficiency and scalability |
Target Merchant Chatty AI Chatbot & Live ChatMerchants needing omnichannel support and sales automation Moose: AI Chatbot & Live ChatGrowing businesses prioritizing efficiency and scalability | ||
| Ease of Use (Implied) | Potentially steeper learning curve due to feature richness | Potentially easier due to instant AI learning and less manual setup |
Ease of Use (Implied) Chatty AI Chatbot & Live ChatPotentially steeper learning curve due to feature richness Moose: AI Chatbot & Live ChatPotentially easier due to instant AI learning and less manual setup | ||
| Value Proposition | Comprehensive 24/7 support and sales assistance | Faster replies, fewer tickets, and happier customers |
Value Proposition Chatty AI Chatbot & Live ChatComprehensive 24/7 support and sales assistance Moose: AI Chatbot & Live ChatFaster replies, fewer tickets, and happier customers | ||
Our Verdict
For Shopify merchants needing a comprehensive, omnichannel solution with sales automation features, Chatty AI Chatbot & Live Chat is a solid choice. Its extensive channel support and proactive messaging make it ideal for businesses focusing on sales and customer engagement. However, for merchants prioritizing efficiency, scalability, and ease of setup, Moose: AI Chatbot & Live Chat might be more suitable. Its AI learning process and focus on automation can significantly reduce support effort, making it a strong choice for growing businesses wanting to scale their customer support efficiently. The fewer reviews for Moose is potentially a consideration - Chatty's larger user base implies proven reliability.
Common Questions
Which app is easier to set up and use?
Moose appears to be easier to set up due to its instant AI learning capabilities, while Chatty may require more manual configuration to leverage its full range of features.
Which app offers better omnichannel support?
Chatty offers broader omnichannel support including WhatsApp, Facebook Messenger, Instagram, and Email, while Moose supports Chat, Email, and Social Messages, making Chatty the better choice for wider channel coverage.
Which app is better for sales?
Chatty includes sales automation features like proactive targeted messages, making it the better choice for merchants looking to boost sales through their chatbot.
Which app is better for reducing support tickets?
Both apps aim to reduce support tickets, but Moose explicitly highlights this as a key benefit, suggesting a stronger focus on automating support and resolving issues quickly through AI and self-service options.
Which app has a more established user base?
Chatty has significantly more reviews (1553) than Moose (346), suggesting a larger and more established user base. This could indicate greater reliability and wider community support.
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