Chatty AI Chatbot & Live Chat vs Trusted Help Center & FAQfor Shopify (2026)
Chatty AI Chatbot & Live Chat and Trusted Help Center & FAQ both aim to improve customer support on Shopify stores, but they take very different approaches. Chatty focuses on providing comprehensive, AI-powered 24/7 support with live chat capabilities across multiple channels like WhatsApp, Facebook Messenger, and email. It is positioned as a sales assistant, automating tasks like answering product questions, suggesting products, and order tracking. Trusted Help Center & FAQ, on the other hand, emphasizes creating customizable and SEO-friendly FAQ pages and a help center to allow customers to self-serve answers. It prioritizes brand consistency through customization and SEO optimization of FAQ content.
At a Glance
Chatty AI Chatbot & Live Chat
1,553 reviews
Trusted Help Center & FAQ
73 reviews
Detailed Overview
Chatty AI Chatbot & Live Chat
Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day
Key Features
- Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales assistant
- Inbox & Team: Manage conversations with your team from all channels in one inbox
- FAQ page: Create a FAQ helpdesk to empower customers to find answers on their ow
- Sales automation: Send proactive targeted messages based on visitor behavior
- Mobile app: Keep track with all inbox from your devices anywhere, anytime
Trusted Help Center & FAQ
We help you to create SEO prepared FAQ pages for your store and a help center for your customers!
Key Features
- Create help center FAQ's that improve SEO, match your theme and your needs.
- Fully customize questions and answers with our easy to use admin dashboard.
- Static page that supports multiple language translations, product page FAQ's.
- Show FAQs in a separate page and your product, collection & any other pages.
- Admin is able to add images and videos to FAQ answers, format texts.
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating Chatty AI Chatbot & Live Chat4.9/5 Trusted Help Center & FAQ5/5 | ||
| Reviews | 1553 | 73 |
Reviews Chatty AI Chatbot & Live Chat1553 Trusted Help Center & FAQ73 | ||
| AI-Powered Support | Yes | No |
AI-Powered Support Chatty AI Chatbot & Live ChatYes Trusted Help Center & FAQNo | ||
| Live Chat Functionality | Yes | No |
Live Chat Functionality Chatty AI Chatbot & Live ChatYes Trusted Help Center & FAQNo | ||
| Multi-Channel Integration | Yes (WhatsApp, Messenger, Instagram, Email) | No |
Multi-Channel Integration Chatty AI Chatbot & Live ChatYes (WhatsApp, Messenger, Instagram, Email) Trusted Help Center & FAQNo | ||
| SEO Optimization | Limited | Yes |
SEO Optimization Chatty AI Chatbot & Live ChatLimited Trusted Help Center & FAQYes | ||
| Customization | Moderate | Extensive |
Customization Chatty AI Chatbot & Live ChatModerate Trusted Help Center & FAQExtensive | ||
| Target Merchant | Merchants needing 24/7 support & sales automation | Merchants focused on self-service & SEO |
Target Merchant Chatty AI Chatbot & Live ChatMerchants needing 24/7 support & sales automation Trusted Help Center & FAQMerchants focused on self-service & SEO | ||
| Ease of Use (Implied) | Potentially steeper learning curve due to AI | Easier setup, no coding required |
Ease of Use (Implied) Chatty AI Chatbot & Live ChatPotentially steeper learning curve due to AI Trusted Help Center & FAQEasier setup, no coding required | ||
| Value Proposition | Increased sales, reduced support burden | Improved customer self-service, SEO ranking |
Value Proposition Chatty AI Chatbot & Live ChatIncreased sales, reduced support burden Trusted Help Center & FAQImproved customer self-service, SEO ranking | ||
Our Verdict
For merchants needing to provide immediate 24/7 support and automate sales processes across multiple channels, Chatty AI Chatbot & Live Chat is the clear winner. The AI capabilities and multi-channel integration offer significant advantages. However, if a merchant is primarily focused on creating a comprehensive, SEO-optimized, and highly customizable self-service FAQ and help center, then Trusted Help Center & FAQ would be the better choice. Its emphasis on SEO and brand consistency make it suitable for merchants prioritizing organic traffic and customer self-sufficiency. The rating of Trusted Help Center & FAQ is perfect, but the much lower number of reviews suggest it might be newer or less widely adopted.
Common Questions
Which app is better for handling a high volume of customer inquiries?
Chatty AI Chatbot & Live Chat is better equipped to handle a high volume of customer inquiries due to its AI-powered chatbot and live chat features, providing 24/7 support.
Which app is better for improving my store's search engine ranking?
Trusted Help Center & FAQ is better for improving your store's search engine ranking as it's designed with SEO optimization in mind, creating SEO-prepared FAQs for various pages.
Which app is easier to set up and use for someone with no coding experience?
Trusted Help Center & FAQ is likely easier to set up and use for someone without coding experience, as its description highlights that it doesn't require any changes to the theme and works independently.
Which app offers more proactive sales features?
Chatty AI Chatbot & Live Chat offers more proactive sales features, including the ability to send targeted messages based on visitor behavior.
Which app allows me to manage customer conversations from multiple platforms in one place?
Chatty AI Chatbot & Live Chat enables you to manage customer conversations from multiple platforms (WhatsApp, Facebook Messenger, Instagram, Email) in one inbox.
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