CK: WhatsApp Chat & Abandoned vs Kanal: WhatsApp Marketing+Chatfor Shopify (2026)
CK: WhatsApp Chat & Abandoned and Kanal: WhatsApp Marketing+Chat are both Shopify apps designed to enhance customer engagement and drive sales through WhatsApp integration. While both offer chat functionality, their positioning suggests different strengths. CK appears to focus on a combination of live chat support and automated abandoned cart recovery, potentially targeting merchants prioritizing immediate customer assistance and sales recovery. Kanal, on the other hand, is branded as a more comprehensive "WhatsApp Marketing+Chat" solution, hinting at a broader range of marketing features beyond abandoned cart recovery, possibly appealing to merchants seeking more extensive WhatsApp marketing capabilities.
At a Glance
CK: WhatsApp Chat & Abandoned
249 reviews
Kanal: WhatsApp Marketing+Chat
37 reviews
Detailed Overview
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating CK: WhatsApp Chat & Abandoned4.9/5 Kanal: WhatsApp Marketing+Chat5/5 | ||
| Reviews | 249 | 37 |
Reviews CK: WhatsApp Chat & Abandoned249 Kanal: WhatsApp Marketing+Chat37 | ||
| Primary Focus | Chat & Abandoned Cart Recovery | WhatsApp Marketing & Chat |
Primary Focus CK: WhatsApp Chat & AbandonedChat & Abandoned Cart Recovery Kanal: WhatsApp Marketing+ChatWhatsApp Marketing & Chat | ||
| Target Merchant Type | Merchants focused on customer support & sales recovery | Merchants prioritizing comprehensive WhatsApp marketing |
Target Merchant Type CK: WhatsApp Chat & AbandonedMerchants focused on customer support & sales recovery Kanal: WhatsApp Marketing+ChatMerchants prioritizing comprehensive WhatsApp marketing | ||
| Ease of Use (Inferred) | Likely streamlined for chat & abandonment focus | Potentially more complex due to broader feature set |
Ease of Use (Inferred) CK: WhatsApp Chat & AbandonedLikely streamlined for chat & abandonment focus Kanal: WhatsApp Marketing+ChatPotentially more complex due to broader feature set | ||
| Value Proposition | Immediate customer assistance & recovered sales | Wider marketing reach & engagement |
Value Proposition CK: WhatsApp Chat & AbandonedImmediate customer assistance & recovered sales Kanal: WhatsApp Marketing+ChatWider marketing reach & engagement | ||
| Marketing Features (Inferred) | Primarily Abandoned Cart | Potentially broader campaign options beyond abandonment |
Marketing Features (Inferred) CK: WhatsApp Chat & AbandonedPrimarily Abandoned Cart Kanal: WhatsApp Marketing+ChatPotentially broader campaign options beyond abandonment | ||
Our Verdict
Choosing between CK: WhatsApp Chat & Abandoned and Kanal: WhatsApp Marketing+Chat depends heavily on a merchant's specific needs. If a merchant's priority is a robust solution for handling customer queries and recovering abandoned carts via WhatsApp, CK is likely a strong contender due to its implied focus. However, if a merchant seeks a wider range of WhatsApp marketing capabilities, including more diverse campaign options, Kanal, with its 'Marketing+' branding, may be the better choice. While Kanal has a perfect rating, the significantly higher number of reviews for CK suggests broader adoption and potentially more real-world feedback.
Common Questions
Which app is better for recovering abandoned carts via WhatsApp?
Based on the app name, CK: WhatsApp Chat & Abandoned specifically highlights abandoned cart recovery as a core feature, implying a dedicated and potentially more refined solution for this use case. However, Kanal might also offer abandonment recovery, but as part of a wider marketing suite.
Which app is better for general customer support?
Both apps offer chat functionality, so both could be suitable for customer support. The choice would depend on other desired features and the importance of abandoned cart recovery. CK might be slightly better if you strongly prioritize abandoned cart recapture along with chat.
Which app is easier to set up and use?
Without user experience reports, it's difficult to definitively say. However, a more focused feature set, as implied by CK's branding, often translates to a simpler user interface. Kanal's broader range of marketing features could potentially lead to a steeper learning curve.
Which app provides more marketing features beyond chat and abandoned carts?
Kanal: WhatsApp Marketing+Chat explicitly brands itself as a marketing solution, suggesting a wider range of features like campaign creation, broadcast messaging, and audience segmentation. CK appears more targeted towards chat and abandoned cart automation.
Which app has more user feedback?
CK: WhatsApp Chat & Abandoned has significantly more reviews (249) than Kanal: WhatsApp Marketing+Chat (37), providing a larger dataset of user experiences to consider when making a decision.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store