Commslayer ‑ Helpdesk & Chat vs Relocate+ Order Editorfor Shopify (2026)
Commslayer ‑ Helpdesk & Chat and Relocate+ Order Editor, while both falling under the 'Helpdesk' category on Shopify, address very different aspects of customer support. Commslayer positions itself as a comprehensive helpdesk solution, aiming to centralize all customer communication channels (email, social media, live chat) into a single inbox and leveraging AI to streamline support workflows. Its key strengths lie in its unlimited agent and ticket capacity, AI-powered spam filtering and reply suggestions, and direct order management capabilities. Target users are merchants struggling with fragmented support systems and looking for an all-in-one solution to manage customer interactions efficiently. On the other hand, Relocate+ Order Editor focuses on empowering customers to make self-service changes to their orders, primarily concerning shipping addresses and product selections, thereby reducing the need for direct support contact. Its strength lies in its rules-based system, allowing merchants to define what aspects of an order customers can modify and when. Relocate+ targets merchants aiming to decrease support tickets related to order changes and improve customer satisfaction through self-service options.
At a Glance
Commslayer ‑ Helpdesk & Chat
56 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
Commslayer ‑ Helpdesk & Chat
Helpdesk & chat inbox by the ex-Lifetimely founders
Key Features
- Real-time order, shipping, and purchase history inside your helpdesk inbox
- Get AI-drafted replies for every email & live chat ticket in your inbox
- Auto-hide spammy social-media ad comments with AI
- All the core helpdesk features your team will love (macros, automations, views)
- Role management, reporting and custom inbox views for support managers
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Commslayer ‑ Helpdesk & Chat5/5 Relocate+ Order Editor5/5 | ||
| Reviews | 56 | 31 |
Reviews Commslayer ‑ Helpdesk & Chat56 Relocate+ Order Editor31 | ||
| Core Functionality | Centralized Helpdesk with AI | Self-Serve Order Editing |
Core Functionality Commslayer ‑ Helpdesk & ChatCentralized Helpdesk with AI Relocate+ Order EditorSelf-Serve Order Editing | ||
| Target Merchant | Merchants needing a comprehensive support solution | Merchants wanting to reduce support tickets about order changes |
Target Merchant Commslayer ‑ Helpdesk & ChatMerchants needing a comprehensive support solution Relocate+ Order EditorMerchants wanting to reduce support tickets about order changes | ||
| Ease of Use (Implied) | Potentially higher learning curve due to complexity | Potentially simpler setup focused on specific rules |
Ease of Use (Implied) Commslayer ‑ Helpdesk & ChatPotentially higher learning curve due to complexity Relocate+ Order EditorPotentially simpler setup focused on specific rules | ||
| Value Proposition | Unlimited agents and tickets, AI assistance | Reduced support load, increased customer satisfaction through self-service |
Value Proposition Commslayer ‑ Helpdesk & ChatUnlimited agents and tickets, AI assistance Relocate+ Order EditorReduced support load, increased customer satisfaction through self-service | ||
| Key Features | AI-drafted replies, order management, spam filtering | Rule-based editing, variant editing, integration with ShipStation/Recharge |
Key Features Commslayer ‑ Helpdesk & ChatAI-drafted replies, order management, spam filtering Relocate+ Order EditorRule-based editing, variant editing, integration with ShipStation/Recharge | ||
Our Verdict
Commslayer ‑ Helpdesk & Chat is the better choice for merchants needing a full-fledged helpdesk solution to manage all customer interactions, especially those processing a high volume of support tickets across multiple channels. The unlimited agent and ticket feature is a significant advantage. Its AI features are a bonus if needing help drafting responses or blocking spam. Relocate+ Order Editor is more suitable for merchants primarily struggling with order modification requests. If a large portion of your support tickets involve address changes, product swaps, or cancellations, Relocate+ offers a targeted solution to reduce that burden and empower customers.
Common Questions
Which app is easier to set up?
Relocate+ Order Editor is likely easier to set up due to its focused functionality. Commslayer, as a comprehensive helpdesk, requires more configuration to connect channels and configure AI features.
Does Commslayer ‑ Helpdesk & Chat allow customers to edit their orders?
Commslayer itself does not allow customers to directly edit orders. However, the merchant can initiate order modifications like refunds or cancellations from within the app, as stated in the description.
Does Relocate+ Order Editor include AI features?
No, Relocate+ Order Editor's description does not mention any AI features. It relies on rules and customer self-service.
Which app is better for large teams?
Commslayer is better for large teams due to its unlimited agent feature. Relocate+ doesn't have agent limits but its focus is on automation, not multi-agent support.
Do either of these apps offer phone support?
Neither app's description mentions phone support, so it cannot be determined from the provided data.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store