Delighted Post‑Delivery Survey and UserLoop Surveys & Feedback are both Shopify apps designed to collect customer feedback, but they cater to different needs and offer distinct feature sets. Delighted focuses primarily on post-delivery surveys, emphasizing ease of use and integration with other eCommerce tools. It offers standard survey types like NPS and CSAT, making it suitable for merchants looking for a straightforward solution to track customer loyalty and resolve pain points. UserLoop, on the other hand, positions itself as an all-in-one feedback platform, incorporating surveys, quizzes, and video testimonials, with AI-powered analytics. UserLoop aims at merchants seeking advanced features, more diverse feedback collection methods, and deeper insights. The AI-powered capabilities of UserLoop differentiate it as a more advanced solution that may be suitable for enterprise-level businesses or high-growth small to medium businesses. However, that may not be needed for all merchants.
6 reviews
23 reviews
Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more
Turn customer feedback into growth with AI-powered surveys
| Rating | 4.6/5 | 5/5 |
Rating Delighted Post‑Delivery Survey4.6/5 UserLoop Surveys & Feedback5/5 | ||
| Reviews | 6 | 23 |
Reviews Delighted Post‑Delivery Survey6 UserLoop Surveys & Feedback23 | ||
| Core Functionality | Post-Delivery Surveys (NPS, CSAT, etc.) | Surveys, Quizzes, Video Testimonials, AI Analytics |
Core Functionality Delighted Post‑Delivery SurveyPost-Delivery Surveys (NPS, CSAT, etc.) UserLoop Surveys & FeedbackSurveys, Quizzes, Video Testimonials, AI Analytics | ||
| AI Features | None | AI-powered analytics, AI question writing |
AI Features Delighted Post‑Delivery SurveyNone UserLoop Surveys & FeedbackAI-powered analytics, AI question writing | ||
| Integrations | 50+ (Klaviyo, Gorgias, Zapier, Slack) | Not explicitly stated but implied through 'powerful platform' |
Integrations Delighted Post‑Delivery Survey50+ (Klaviyo, Gorgias, Zapier, Slack) UserLoop Surveys & FeedbackNot explicitly stated but implied through 'powerful platform' | ||
| Video Feedback | No | Yes |
Video Feedback Delighted Post‑Delivery SurveyNo UserLoop Surveys & FeedbackYes | ||
| Quizzes | No | Yes, product recommendation quizzes |
Quizzes Delighted Post‑Delivery SurveyNo UserLoop Surveys & FeedbackYes, product recommendation quizzes | ||
| Target Merchant | Businesses seeking simple post-delivery feedback | Businesses needing advanced feedback collection and analysis |
Target Merchant Delighted Post‑Delivery SurveyBusinesses seeking simple post-delivery feedback UserLoop Surveys & FeedbackBusinesses needing advanced feedback collection and analysis | ||
| Ease of Use (Implied) | Likely easier to set up and use due to simpler functionality | May require more technical knowledge to fully utilize all features |
Ease of Use (Implied) Delighted Post‑Delivery SurveyLikely easier to set up and use due to simpler functionality UserLoop Surveys & FeedbackMay require more technical knowledge to fully utilize all features | ||
| Pricing | Not provided - needs further research | Not provided - needs further research |
Pricing Delighted Post‑Delivery SurveyNot provided - needs further research UserLoop Surveys & FeedbackNot provided - needs further research | ||
For merchants seeking a basic, easy-to-implement solution for collecting post-delivery feedback and measuring metrics like NPS and CSAT, Delighted Post‑Delivery Survey is a suitable choice. Its integrations with popular eCommerce tools make it a practical option for businesses already using those platforms. UserLoop Surveys & Feedback is better suited for merchants who need a more comprehensive solution with AI-powered analytics, video feedback capabilities, and the ability to create product recommendation quizzes. If a business is prioritizing video testimonials and AI-driven insights, UserLoop is the superior option. The limited number of reviews for Delighted Post-Delivery Survey may also be a factor for some merchants to consider.
Based on the feature set, Delighted Post‑Delivery Survey is likely easier to set up and use due to its focus on simple post-delivery surveys. UserLoop Surveys & Feedback's broader functionality suggests a potentially steeper learning curve.
Only UserLoop Surveys & Feedback offers video feedback from customers.
UserLoop Surveys & Feedback offers more advanced analytics, including AI-powered insights.
UserLoop Surveys & Feedback explicitly states it supports multi-language surveys with automatic translation to 100+ languages. Delighted does not explicitly state this feature.
Delighted explicitly offers 50+ integrations, including Klaviyo, Gorgias, Zapier, & Slack. UserLoop does not list the number of integrations, but refers to their product as a 'powerful platform', implying integration capability.
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