DingAI – Surveys That Sell vs SM Post Purchase Survey & NPSfor Shopify (2026)
DingAI – Surveys That Sell and SM Post Purchase Survey & NPS both aim to enhance Shopify stores through surveys, but they target vastly different stages of the customer journey and offer distinct functionalities. DingAI positions itself as a proactive sales tool, utilizing an AI agent and chatbot to engage with website visitors in real-time, guiding them towards purchase. Its strength lies in its AI-driven interactions designed to reduce friction and increase sales conversions during the active browsing phase. SM Post Purchase Survey & NPS, on the other hand, focuses on gathering customer feedback *after* a purchase has been made. Its emphasis is on understanding the customer experience, identifying areas for improvement, and measuring customer satisfaction through surveys and NPS scores. The primary distinction between the two apps is their proactive versus reactive approaches. DingAI actively attempts to influence purchasing decisions in real-time, while SM Post Purchase Survey & NPS analyzes past customer experiences. Therefore, their target audiences and value propositions differ significantly. DingAI targets merchants seeking to boost sales conversions through AI-powered engagement. SM Post Purchase Survey & NPS appeals to merchants who prioritize understanding and improving the overall customer experience and gathering product insights for future improvement.
At a Glance
DingAI – Surveys That Sell
63 reviews
SM Post Purchase Survey & NPS
6 reviews
Detailed Overview
DingAI – Surveys That Sell
AI agent with built in chatbot and AI chat to drive more sales in real time visitors interaction
Key Features
- AI agent that enables real time AI chat with visitors to drive purchase decision
- Built in chatbot that communicates with shoppers through smart AI chat
- AI chat bot that guides visitors from product interest to checkout
- AI agent and chatbot working together to reduce friction and sell more
- Sales focused AI chat powered by an advanced AI agent and chatbot
SM Post Purchase Survey & NPS
Post purchase survey and NPS to gather product insights and customer feedback with ease
Key Features
- Showcase post purchase survey on thank you page. No coding required
- Create unlimited question to gather as many information as you want
- Collect unlimited responses with a lot of useful data
- Breakdown customer survey submission by response count, order value,...
- Target different types of customer with smart rule
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating DingAI – Surveys That Sell5/5 SM Post Purchase Survey & NPS5/5 | ||
| Reviews | 63 | 6 |
Reviews DingAI – Surveys That Sell63 SM Post Purchase Survey & NPS6 | ||
| Primary Function | Real-time sales driven by AI Chatbot | Post-purchase feedback collection and NPS |
Primary Function DingAI – Surveys That SellReal-time sales driven by AI Chatbot SM Post Purchase Survey & NPSPost-purchase feedback collection and NPS | ||
| Target Stage | During active browsing | After purchase (Thank You page) |
Target Stage DingAI – Surveys That SellDuring active browsing SM Post Purchase Survey & NPSAfter purchase (Thank You page) | ||
| AI Integration | Core function: AI agent and chatbot | Not explicitly mentioned |
AI Integration DingAI – Surveys That SellCore function: AI agent and chatbot SM Post Purchase Survey & NPSNot explicitly mentioned | ||
| Customization | Focus on consistent AI chat experiences | Fully customizable surveys and questions |
Customization DingAI – Surveys That SellFocus on consistent AI chat experiences SM Post Purchase Survey & NPSFully customizable surveys and questions | ||
| Ease of Use | Simple and consistent AI chat experiences using an AI chat bot | No coding required |
Ease of Use DingAI – Surveys That SellSimple and consistent AI chat experiences using an AI chat bot SM Post Purchase Survey & NPSNo coding required | ||
| Data Collected | Focuses on sales-related metrics driven by AI interactions | Response count, order value, and customer feedback on buying experience |
Data Collected DingAI – Surveys That SellFocuses on sales-related metrics driven by AI interactions SM Post Purchase Survey & NPSResponse count, order value, and customer feedback on buying experience | ||
| Value Proposition | Increase sales conversions through AI-powered engagement | Improve customer experience and gather product insights through feedback |
Value Proposition DingAI – Surveys That SellIncrease sales conversions through AI-powered engagement SM Post Purchase Survey & NPSImprove customer experience and gather product insights through feedback | ||
Our Verdict
For merchants aiming to proactively influence purchasing decisions and boost sales conversions through real-time engagement, DingAI – Surveys That Sell is the better choice. Its AI-powered chatbot and agent actively guide visitors towards purchase. However, for merchants focused on understanding and improving the overall customer experience and gathering product insights after a purchase, SM Post Purchase Survey & NPS is the more suitable option. It provides a no-code solution for collecting valuable feedback and measuring customer satisfaction.
Common Questions
Which app is better for increasing immediate sales?
DingAI – Surveys That Sell is better for increasing immediate sales, as it uses an AI agent to actively engage with visitors and guide them towards purchase in real-time.
Which app is better for understanding customer satisfaction?
SM Post Purchase Survey & NPS is better for understanding customer satisfaction. It focuses on collecting feedback after a purchase to gauge customer sentiment and identify areas for improvement.
Does DingAI collect post-purchase feedback?
The description of DingAI doesn't explicitly mention collecting post-purchase feedback. Its focus is on real-time engagement during the browsing process.
Is coding required to set up surveys with either app?
SM Post Purchase Survey & NPS explicitly states that no coding is required. DingAI does not mention coding requirements for setup.
Which app is better for a new store with limited traffic?
SM Post Purchase Survey & NPS might be better initially for a new store, as it provides insights regardless of high website traffic. DingAI's real-time chat function is more impactful with substantial visitor volume.
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