Feedback Box vs Grapevine Post Purchase Surveyfor Shopify (2026)
Feedback Box and Grapevine Post Purchase Survey both aim to help Shopify merchants gather customer feedback through surveys, but they differ significantly in their current standing and feature sets. Feedback Box focuses primarily on post-purchase surveys displayed on the checkout thank you page, offering a custom survey builder and real-time analytics. Its value proposition centers around capturing immediate customer sentiment after a purchase. Grapevine, on the other hand, positions itself as a more comprehensive solution, offering unlimited responses across various survey types (post-purchase, CSAT, NPS, POS, email) and deeper integrations with tools like Klaviyo and GA4. Grapevine targets merchants seeking in-depth customer insights at scale, while Feedback Box seems geared towards smaller businesses seeking basic post-purchase feedback.
At a Glance
Feedback Box
0 reviews
Grapevine Post Purchase Survey
142 reviews
Detailed Overview
Feedback Box
Capture valuable feedback on checkout thank you pages. Turn insights into business growth.
Key Features
- Post-purchase survey integration on Shopify checkout thank you pages.
- Real-time analytics dashboard with interactive charts and filtering.
- Custom survey builder with multiple question types and conditional logic.
- Export customer responses in Excel, CSV, and JSON formats instantly.
Grapevine Post Purchase Survey
Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Key Features
- Attribution surveys to see which marketing channels really drive customers
- Unlimited post purchase, CSAT & NPS surveys built for deep customer insight
- Make data-driven decisions by turning high-volume survey data into insights
- Powerful survey reporting with filters, segmentation and unlimited responses
- Integrations that push survey data into your automation and analytics stack
Feature Comparison
| Rating | 0/5 | 5/5 |
Rating Feedback Box0/5 Grapevine Post Purchase Survey5/5 | ||
| Reviews | 0 | 142 |
Reviews Feedback Box0 Grapevine Post Purchase Survey142 | ||
| Survey Types | Post-Purchase (Checkout Thank You Page) | Post-Purchase, CSAT, NPS, POS, Email |
Survey Types Feedback BoxPost-Purchase (Checkout Thank You Page) Grapevine Post Purchase SurveyPost-Purchase, CSAT, NPS, POS, Email | ||
| Response Limits | Not Specified | Unlimited |
Response Limits Feedback BoxNot Specified Grapevine Post Purchase SurveyUnlimited | ||
| Integrations | None specified | Shopify Flow, Klaviyo, GA4, Google Sheets |
Integrations Feedback BoxNone specified Grapevine Post Purchase SurveyShopify Flow, Klaviyo, GA4, Google Sheets | ||
| Analytics | Real-time dashboard with interactive charts | Powerful reporting with filters and segmentation |
Analytics Feedback BoxReal-time dashboard with interactive charts Grapevine Post Purchase SurveyPowerful reporting with filters and segmentation | ||
| Attribution Tracking | No | Yes, marketing channel attribution surveys |
Attribution Tracking Feedback BoxNo Grapevine Post Purchase SurveyYes, marketing channel attribution surveys | ||
| Ease of Use (Implied) | Potentially easier setup for basic post-purchase surveys | Potentially more complex setup due to extensive features |
Ease of Use (Implied) Feedback BoxPotentially easier setup for basic post-purchase surveys Grapevine Post Purchase SurveyPotentially more complex setup due to extensive features | ||
| Value Proposition | Immediate post-purchase feedback | Unlimited responses and deep customer insights |
Value Proposition Feedback BoxImmediate post-purchase feedback Grapevine Post Purchase SurveyUnlimited responses and deep customer insights | ||
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Our Verdict
Grapevine Post Purchase Survey appears to be the stronger choice for most Shopify merchants in 2026, given its established reputation (demonstrated by a high rating and numerous reviews), unlimited response capability, and extensive integration options. This makes it suitable for businesses aiming to gather comprehensive customer insights across multiple touchpoints and scale their survey efforts. Feedback Box might appeal to very small businesses or startups needing a simple and immediate post-purchase survey solution, assuming it can improve its reputation and demonstrate reliability. However, the lack of reviews and limited feature set make it a riskier choice compared to Grapevine.
Common Questions
Which app is better for a merchant just starting out?
If budget is extremely limited and only basic post-purchase feedback on the checkout page is required, Feedback Box *might* be an option, but due to the lack of reviews, it's a high-risk choice. Grapevine, even with potential pricing differences, provides a much more robust and reliable foundation for future growth.
Which app provides more in-depth analytics?
Grapevine offers more in-depth analytics with its powerful reporting features, including filters and segmentation. Feedback Box provides a real-time dashboard, but the description suggests it might lack the advanced segmentation capabilities of Grapevine.
Can I integrate either app with Klaviyo for email marketing?
Grapevine offers direct integration with Klaviyo, allowing you to seamlessly incorporate survey data into your email marketing campaigns. Feedback Box does not specify Klaviyo integration.
Does either app limit the number of survey responses I can collect?
Grapevine explicitly states that it offers unlimited survey responses for a fixed price. Feedback Box does not specify any limits, so it's unclear if there are any hidden restrictions.
Which app is better for understanding which marketing channels are driving sales?
Grapevine specifically mentions attribution surveys that help you understand which marketing channels are driving customers. Feedback Box does not offer this feature.
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