Gladly: AI‑Powered CX Platform vs Robo Calls PKfor Shopify (2026)
Gladly: AI‑Powered CX Platform and Robo Calls PK, while both listed under the 'Chat' category on Shopify, cater to fundamentally different needs. Gladly is a comprehensive, AI-powered customer experience platform designed to enhance customer loyalty and drive revenue through personalized interactions across multiple channels. It aims to resolve customer issues efficiently, recommend products, and provide agents with a holistic view of each customer's history. Robo Calls PK, on the other hand, is a specialized tool focused solely on automated order confirmation calls within Pakistan, designed to reduce order returns and verify order authenticity.
At a Glance
Gladly: AI‑Powered CX Platform
26 reviews
Robo Calls PK
28 reviews
Detailed Overview
Gladly: AI‑Powered CX Platform
CX AI that engages customers instead of deflecting them, and grows lifetime value.
Key Features
- Complete order history and customer details in single view
- AI that resolves, not deflects, with end-to-end resolution
- AI shopping assistant that recommends products and converts
- Voice, email, chat, SMS, and social natively built in
- Native integrations with Shopify, Klaviyo, Loop, and more
Robo Calls PK
Send automated order confirmation calls to your customers within Pakistan.
Key Features
- Reduce order return ratio.
- Arrange a follow-up call in case the initial call is unanswered.
- Set up break hours on follow-up calls.
- Customize voiceover with your brand name.
Feature Comparison
| Rating | 4.8/5 | 5/5 |
Rating Gladly: AI‑Powered CX Platform4.8/5 Robo Calls PK5/5 | ||
| Reviews | 26 | 28 |
Reviews Gladly: AI‑Powered CX Platform26 Robo Calls PK28 | ||
| Customer Interaction Approach | Engages and resolves using AI across multiple channels | Automated confirmation calls |
Customer Interaction Approach Gladly: AI‑Powered CX PlatformEngages and resolves using AI across multiple channels Robo Calls PKAutomated confirmation calls | ||
| Geographic Focus | Global | Pakistan |
Geographic Focus Gladly: AI‑Powered CX PlatformGlobal Robo Calls PKPakistan | ||
| Primary Function | Comprehensive customer experience platform | Automated order confirmation |
Primary Function Gladly: AI‑Powered CX PlatformComprehensive customer experience platform Robo Calls PKAutomated order confirmation | ||
| Value Proposition | Increases lifetime value through personalized interactions | Reduces order return ratio and verifies orders |
Value Proposition Gladly: AI‑Powered CX PlatformIncreases lifetime value through personalized interactions Robo Calls PKReduces order return ratio and verifies orders | ||
| Target Merchant Type | Businesses seeking to improve overall customer experience and drive revenue through AI | Businesses operating in Pakistan looking to streamline order verification |
Target Merchant Type Gladly: AI‑Powered CX PlatformBusinesses seeking to improve overall customer experience and drive revenue through AI Robo Calls PKBusinesses operating in Pakistan looking to streamline order verification | ||
| Ease of Use (Inferred) | Likely requires setup and training due to comprehensive features | Likely simple setup due to focused functionality |
Ease of Use (Inferred) Gladly: AI‑Powered CX PlatformLikely requires setup and training due to comprehensive features Robo Calls PKLikely simple setup due to focused functionality | ||
Our Verdict
Gladly is the superior choice for businesses aiming for a holistic, AI-driven approach to customer experience management. Its multi-channel support, AI-powered resolution capabilities, and product recommendation features offer substantial potential for increased customer lifetime value. Robo Calls PK is highly specialized for the Pakistani market and only serves order confirmation. It is suitable for merchants operating within Pakistan who are specifically struggling with order returns and require a simple, automated verification process. For most businesses globally, Gladly provides a significantly wider range of functionality and value.
Common Questions
Which app is better for overall customer experience?
Gladly is the clear winner for overall customer experience due to its AI-powered, multi-channel support and focus on building long-lasting customer relationships.
Which app is cheaper to implement?
Without pricing information, it's difficult to say. However, Robo Calls PK is likely more affordable due to its limited functionality and specialized scope.
Does Gladly support order confirmation?
While Gladly's description does not explicitly state that it sends order confirmations, its AI can likely handle those queries as part of its customer resolution capabilities.
Can Robo Calls PK handle customer support inquiries beyond order confirmation?
No, Robo Calls PK is strictly for automated order confirmation calls.
Which app integrates with Klaviyo?
The description states that Gladly has native integration with Klaviyo, while Robo Calls PK makes no mention of it.
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