Gojiberry Survey & Feedback vs OSOM Post Purchase Surveysfor Shopify (2026)
Both Gojiberry Survey & Feedback and OSOM Post Purchase Surveys aim to provide Shopify merchants with tools to gather customer feedback through surveys. Gojiberry positions itself as a comprehensive survey solution, offering both pre- and post-purchase surveys across multiple channels including email, product inserts, and SNS, and emphasizing advanced features like segmentation and conditional logic. OSOM Post Purchase Surveys focuses primarily on gathering insights after purchase, particularly emphasizing ease of use and instant feedback within the checkout or order view. Gojiberry seems tailored towards merchants who want a wide-reaching survey strategy with sophisticated customization, while OSOM caters to those prioritizing quick setup and immediate post-purchase insights.
At a Glance
Gojiberry Survey & Feedback
28 reviews
OSOM Post Purchase Surveys
1 reviews
Detailed Overview
Gojiberry Survey & Feedback
Scale ads & marketing with pre-purchase & post-purchase surveys for emails, product inserts, & SNS.
Key Features
- 1 minute no code setup with easy templates, even on mobile devices
- Display pre-purchase survey pop-up, and send surveys using link/QR code
- Full customization for brand, language localization, images, coupons & points
- Analytics dashboard: Results connected to customer data with CSV download option
- Advanced features: Target customer segments & set conditional survey logic
OSOM Post Purchase Surveys
Get insights about the audience with Post Purchase Surveys: measure and understand your customers.
Key Features
- Install and launch surveys in as little as 5 minutes from installation to deploy
- Control when to show or not to show form and translations of surveys.
- Gather and review responses directly in the administration panel.
- Use export .csv or .xlsx features to work with a higher volume of responses.
- Get almost instant help from our friendly and responsive customer support.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Gojiberry Survey & Feedback5/5 OSOM Post Purchase Surveys5/5 | ||
| Reviews | 28 | 1 |
Reviews Gojiberry Survey & Feedback28 OSOM Post Purchase Surveys1 | ||
| Survey Timing | Pre & Post-Purchase | Post-Purchase Only |
Survey Timing Gojiberry Survey & FeedbackPre & Post-Purchase OSOM Post Purchase SurveysPost-Purchase Only | ||
| Channels | Email, Product Inserts, SNS, Pop-up | Checkout/Order View |
Channels Gojiberry Survey & FeedbackEmail, Product Inserts, SNS, Pop-up OSOM Post Purchase SurveysCheckout/Order View | ||
| Customization | Full Customization, Localization, Images, Coupons | Custom Surveys, Translations |
Customization Gojiberry Survey & FeedbackFull Customization, Localization, Images, Coupons OSOM Post Purchase SurveysCustom Surveys, Translations | ||
| Setup Time | 1 Minute (Templates) | 5 Minutes |
Setup Time Gojiberry Survey & Feedback1 Minute (Templates) OSOM Post Purchase Surveys5 Minutes | ||
| Segmentation & Logic | Advanced Segmentation & Conditional Logic | Control when to show form |
Segmentation & Logic Gojiberry Survey & FeedbackAdvanced Segmentation & Conditional Logic OSOM Post Purchase SurveysControl when to show form | ||
| AI Question Generation | No | Yes |
AI Question Generation Gojiberry Survey & FeedbackNo OSOM Post Purchase SurveysYes | ||
Our Verdict
For merchants needing a broad survey strategy encompassing pre- and post-purchase data collection and leveraging various channels like email and product inserts, Gojiberry Survey & Feedback is likely the better choice, despite the relatively low review count in 2026. Its advanced features like segmentation and conditional logic offer greater control over targeting and survey flow. However, for merchants solely focused on understanding customer satisfaction immediately after purchase and prioritizing extremely quick setup and AI-powered question generation, OSOM Post Purchase Surveys provides a streamlined solution. OSOM's lower review count suggests it's either newer or has a smaller user base, so further investigation of user experiences might be beneficial.
Common Questions
Which app is easier to set up?
Both apps claim quick setup times, but OSOM Post Purchase Surveys emphasizes a slightly longer 5-minute setup versus Gojiberry's 1-minute template setup. The actual difference likely depends on the complexity of the desired survey.
Which app supports pre-purchase surveys?
Gojiberry Survey & Feedback supports both pre- and post-purchase surveys, including pre-purchase pop-ups, while OSOM Post Purchase Surveys focuses exclusively on post-purchase feedback.
Which app offers more advanced targeting?
Gojiberry Survey & Feedback offers more advanced targeting options through segmentation and conditional survey logic, allowing for tailored surveys based on specific customer characteristics or behaviors.
Which app has more customer reviews?
Gojiberry Survey & Feedback has significantly more reviews (28) compared to OSOM Post Purchase Surveys (1). This suggests a larger user base or longer market presence for Gojiberry.
Which app can help me generate survey questions?
OSOM Post Purchase Surveys has an AI agent that helps generate survey questions, while Gojiberry Survey & Feedback does not mention this feature.
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