Kindly: Payment Reminder Pro vs Patch Customer Retentionfor Shopify (2026)
Both Kindly: Payment Reminder Pro and Patch Customer Retention are Shopify apps in the SMS marketing category with perfect 5/5 ratings. However, Kindly: Payment Reminder Pro focuses specifically on payment reminders and boasts a significantly larger sample size of user reviews (23) compared to Patch Customer Retention's 5 reviews. This suggests a more established presence and potentially broader user experience. While both aim to improve customer retention through SMS, the focus of Kindly is clearly defined around payment-related communication, potentially targeting merchants struggling with unpaid invoices or abandoned carts. Patch Customer Retention, on the other hand, appears to have a more generalized approach to customer retention via SMS marketing, although specific feature details are not provided. Therefore, without further information on Patch's feature set, Kindly presents a more targeted solution for addressing payment-related retention issues.
At a Glance
Kindly: Payment Reminder Pro
23 reviews
Patch Customer Retention
5 reviews
Detailed Overview
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Kindly: Payment Reminder Pro5/5 Patch Customer Retention5/5 | ||
| Reviews | 23 | 5 |
Reviews Kindly: Payment Reminder Pro23 Patch Customer Retention5 | ||
| Primary Focus | Payment Reminders via SMS | General Customer Retention via SMS |
Primary Focus Kindly: Payment Reminder ProPayment Reminders via SMS Patch Customer RetentionGeneral Customer Retention via SMS | ||
| Target Merchant Type | Merchants needing to automate payment reminders and reduce unpaid orders. | Merchants seeking general SMS marketing tools for retention. |
Target Merchant Type Kindly: Payment Reminder ProMerchants needing to automate payment reminders and reduce unpaid orders. Patch Customer RetentionMerchants seeking general SMS marketing tools for retention. | ||
| User Base Size (Implied) | Larger (based on reviews) | Smaller (based on reviews) |
User Base Size (Implied) Kindly: Payment Reminder ProLarger (based on reviews) Patch Customer RetentionSmaller (based on reviews) | ||
| Specialization | Highly specialized (Payment Reminders) | More general (Customer Retention) |
Specialization Kindly: Payment Reminder ProHighly specialized (Payment Reminders) Patch Customer RetentionMore general (Customer Retention) | ||
Our Verdict
Choosing between Kindly: Payment Reminder Pro and Patch Customer Retention depends heavily on the specific needs of the Shopify merchant. If the primary concern is recovering unpaid invoices, reducing abandoned carts due to payment issues, and automating payment-related communication, Kindly: Payment Reminder Pro is the clear choice. Its specialization and higher number of reviews suggest a more mature and focused solution for this particular problem. However, if the merchant is seeking a broader SMS marketing solution for general customer retention strategies, and is willing to take a chance on a newer app, Patch Customer Retention *might* be suitable, although more information is needed about its capabilities. Because of the limited information about Patch, and because Kindly solves a very specific, critical pain point for many Shopify merchants, Kindly is the stronger recommendation.
Common Questions
Which app is better for reducing abandoned carts?
Kindly: Payment Reminder Pro is likely more effective at reducing abandoned carts specifically caused by payment-related issues due to its focus on payment reminders. Patch Customer Retention might address abandoned carts through broader SMS marketing, but this is not explicitly stated.
Which app has more positive user feedback?
Both apps have perfect 5/5 ratings, but Kindly: Payment Reminder Pro has significantly more reviews (23 vs. 5), indicating a larger user base and potentially more validated positive experiences.
Does Patch Customer Retention offer specific payment reminder features?
The provided information does not specify whether Patch Customer Retention includes specific payment reminder features. Its focus appears to be on general customer retention strategies via SMS.
Is Kindly Payment Reminder Pro difficult to set up?
The data provided does not include information about the ease of use or setup complexity of either app. User reviews (if available elsewhere) would be a better source for this information.
Which app is more suitable for a small business with limited resources?
Without pricing information, it's difficult to say definitively. However, if the primary need is payment reminders, Kindly: Payment Reminder Pro's focused approach might be more efficient in terms of time and resource investment.
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