OSOM Post Purchase Surveys vs Zigpoll Customer Surveysfor Shopify (2026)
OSOM Post Purchase Surveys and Zigpoll Customer Surveys both aim to help Shopify merchants understand their customers better through surveys. However, they differ significantly in their breadth of features and level of social proof. OSOM focuses primarily on post-purchase surveys within the checkout or order view and emphasizes ease of use and customer support, making it potentially suitable for smaller merchants looking for a quick and simple solution. Zigpoll, on the other hand, offers a more comprehensive survey solution, encompassing pre-purchase, post-purchase, NPS, on-site, email, and SMS surveys, along with AI analytics and integrations with other marketing tools. Zigpoll's feature set caters to merchants seeking in-depth customer insights across various touchpoints and wanting to integrate survey data with their existing marketing ecosystem. The significant difference in the number of reviews (1 vs. 417) indicates that Zigpoll has a much larger user base and, likely, a more established presence in the market. While both apps promise to gather customer feedback and improve the customer journey, their approaches and intended audiences differ considerably.
At a Glance
OSOM Post Purchase Surveys
1 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
OSOM Post Purchase Surveys
Get insights about the audience with Post Purchase Surveys: measure and understand your customers.
Key Features
- Install and launch surveys in as little as 5 minutes from installation to deploy
- Control when to show or not to show form and translations of surveys.
- Gather and review responses directly in the administration panel.
- Use export .csv or .xlsx features to work with a higher volume of responses.
- Get almost instant help from our friendly and responsive customer support.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating OSOM Post Purchase Surveys5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 1 | 417 |
Reviews OSOM Post Purchase Surveys1 Zigpoll Customer Surveys417 | ||
| Survey Types | Post-purchase (checkout/order view) | Post-purchase, pre-purchase, NPS, on-site, email, SMS |
Survey Types OSOM Post Purchase SurveysPost-purchase (checkout/order view) Zigpoll Customer SurveysPost-purchase, pre-purchase, NPS, on-site, email, SMS | ||
| AI Integration | AI agent for question generation | AI analytics for insight gathering |
AI Integration OSOM Post Purchase SurveysAI agent for question generation Zigpoll Customer SurveysAI analytics for insight gathering | ||
| Integrations | Not explicitly mentioned | Shopify & marketing stack |
Integrations OSOM Post Purchase SurveysNot explicitly mentioned Zigpoll Customer SurveysShopify & marketing stack | ||
| Customization | Custom surveys, control when to show | Fully customizable & multilingual |
Customization OSOM Post Purchase SurveysCustom surveys, control when to show Zigpoll Customer SurveysFully customizable & multilingual | ||
| Target Merchant | Small merchants, quick setup, ease of use | Merchants seeking comprehensive insights & marketing integrations |
Target Merchant OSOM Post Purchase SurveysSmall merchants, quick setup, ease of use Zigpoll Customer SurveysMerchants seeking comprehensive insights & marketing integrations | ||
| Ease of Use | 5-minute setup, simple | No-code setup in seconds |
Ease of Use OSOM Post Purchase Surveys5-minute setup, simple Zigpoll Customer SurveysNo-code setup in seconds | ||
| Value Proposition | Quickly gather customer satisfaction & journey insights | Optimize business roadmap, marketing spend, and conversion rates with zero-party data & AI |
Value Proposition OSOM Post Purchase SurveysQuickly gather customer satisfaction & journey insights Zigpoll Customer SurveysOptimize business roadmap, marketing spend, and conversion rates with zero-party data & AI | ||
Our Verdict
For merchants seeking a straightforward and rapidly deployable post-purchase survey solution with minimal complexity, OSOM Post Purchase Surveys could be a viable option, especially if quick customer support is a priority. However, the lack of reviews raises concerns about its reliability and feature completeness. Zigpoll Customer Surveys, with its significantly larger user base and comprehensive suite of survey types and integrations, is better suited for merchants who require a more robust and versatile solution for gathering customer insights across multiple touchpoints and integrating that data with their marketing ecosystem. Given the significant difference in social proof and feature set, Zigpoll is generally the better choice for most merchants, unless simplicity and immediate deployment are paramount.
Common Questions
Which app is easier to set up?
Both apps claim ease of setup (5 minutes for OSOM, seconds for Zigpoll). However, the complexity of Zigpoll's features might require more time for configuration compared to OSOM's simpler post-purchase focus.
Which app is better for understanding the customer journey?
Zigpoll provides a more comprehensive view of the customer journey, allowing surveys at multiple touchpoints (pre-purchase, post-purchase, on-site, etc.). OSOM focuses solely on post-purchase, limiting its scope.
Which app offers more advanced analytics?
Zigpoll incorporates AI analytics to gather insights from zero-party data, while OSOM focuses on exporting data for external analysis. Zigpoll offers more built-in analytical capabilities.
Which app is more reliable based on user reviews?
Zigpoll has significantly more user reviews (417) than OSOM (1), indicating a larger user base and generally higher confidence in its reliability and performance.
Which app is more suitable for a store targeting multiple countries?
Zigpoll supports multilingual surveys, making it a better choice for international stores. OSOM mentions translations but doesn't explicitly highlight multilingual support as prominently.
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