REVIEWS.io Product Reviews App vs UserLoop Surveys & Feedbackfor Shopify (2026)
REVIEWS.io Product Reviews App and UserLoop Surveys & Feedback offer distinct approaches to enhancing a Shopify store's customer engagement and conversion rates. REVIEWS.io focuses on leveraging social proof through product reviews and user-generated content (UGC). It emphasizes collecting and displaying authentic reviews, improving search engine optimization (SEO) with Google integrations, and driving sales through various marketing channels. It integrates into a larger ecosystem with Clearer.io. UserLoop, on the other hand, centers around gathering and analyzing customer feedback via AI-powered surveys, quizzes, and video testimonials. It prioritizes understanding customer sentiment, creating personalized experiences, and generating authentic social proof through video. UserLoop markets itself as an all-in-one platform, emphasizing ease of use and actionable insights through AI. The two apps share 'Surveys' as a common category, but their applications differ significantly.
At a Glance
REVIEWS.io Product Reviews App
4 reviews
UserLoop Surveys & Feedback
23 reviews
Detailed Overview
REVIEWS.io Product Reviews App
Collect and display product reviews and UGC. Use social proof to increase traffic and conversions.
Key Features
- Showcase reviews & UGC on your store and in marketing campaigns with 15+ widgets
- Improve organic and paid results with integrated Google reviews and star ratings
- Collect reviews via email & SMS, or integrate with Klaviyo, Shopify Flow, & more
- Improve segmentation by collecting zero-party data through Attributes & Surveys
- Maximize impact by syndicating reviews with TikTok Shop, the Shop app, and more
UserLoop Surveys & Feedback
Turn customer feedback into growth with AI-powered surveys
Key Features
- All-in-one platform: surveys, quizzes, and video feedback together
- AI-powered analytics identify patterns and trends automatically
- Video responses from customers build trust and social proof
- Smart product quizzes guide shoppers to perfect purchases
- Multi-language support with automatic translation to 100+ languages
Feature Comparison
| Rating | 4.7/5 | 5/5 |
Rating REVIEWS.io Product Reviews App4.7/5 UserLoop Surveys & Feedback5/5 | ||
| Reviews | 4 | 23 |
Reviews REVIEWS.io Product Reviews App4 UserLoop Surveys & Feedback23 | ||
| Focus | Product Reviews & UGC | AI-Powered Surveys & Feedback |
Focus REVIEWS.io Product Reviews AppProduct Reviews & UGC UserLoop Surveys & FeedbackAI-Powered Surveys & Feedback | ||
| Content Type | Text Reviews, Photos, Videos | Surveys, Quizzes, Video Testimonials |
Content Type REVIEWS.io Product Reviews AppText Reviews, Photos, Videos UserLoop Surveys & FeedbackSurveys, Quizzes, Video Testimonials | ||
| Key Differentiation | Google Review Integration & Syndication to TikTok Shop | AI-powered Analytics & Product Recommendation Quizzes |
Key Differentiation REVIEWS.io Product Reviews AppGoogle Review Integration & Syndication to TikTok Shop UserLoop Surveys & FeedbackAI-powered Analytics & Product Recommendation Quizzes | ||
| Target Merchant | Businesses prioritizing social proof through reviews, UGC, and improved SEO | Businesses seeking in-depth customer insights, personalized experiences, and AI-driven analysis |
Target Merchant REVIEWS.io Product Reviews AppBusinesses prioritizing social proof through reviews, UGC, and improved SEO UserLoop Surveys & FeedbackBusinesses seeking in-depth customer insights, personalized experiences, and AI-driven analysis | ||
| Ease of Use | Potentially Moderate (due to feature richness and integration options) | Potentially High (emphasis on AI assistance and all-in-one platform) |
Ease of Use REVIEWS.io Product Reviews AppPotentially Moderate (due to feature richness and integration options) UserLoop Surveys & FeedbackPotentially High (emphasis on AI assistance and all-in-one platform) | ||
| Value Proposition | Increased conversions through trusted reviews and enhanced visibility | Improved customer understanding and personalized experiences leading to increased sales |
Value Proposition REVIEWS.io Product Reviews AppIncreased conversions through trusted reviews and enhanced visibility UserLoop Surveys & FeedbackImproved customer understanding and personalized experiences leading to increased sales | ||
Our Verdict
For merchants primarily focused on generating social proof, improving organic search results, and increasing conversions through displayed product reviews, UGC, and syndication across multiple platforms (like TikTok Shop), REVIEWS.io is the stronger choice. It excels at showcasing authentic customer feedback across a broad range of channels. Alternatively, for merchants prioritizing gathering deep customer insights, personalizing the customer experience, leveraging AI for analysis, and creating interactive product recommendation quizzes, UserLoop offers a more compelling solution. UserLoop's strengths lie in its ability to understand customer needs and provide a customized shopping experience.
Common Questions
Which app is better for improving SEO?
REVIEWS.io's integrated Google reviews and star ratings are directly beneficial for SEO, while UserLoop's impact is more indirect, focusing on improving customer satisfaction and product fit.
Which app is easier to set up and use?
Based on the descriptions, UserLoop's AI-powered features and all-in-one platform might make it slightly easier to set up and use, especially for those less experienced with complex integrations.
Which app is better for collecting video testimonials?
While both apps support video, UserLoop specifically emphasizes the collection of video responses as a key feature, making it a better choice for merchants prioritizing video testimonials.
Does either app offer multi-language support?
UserLoop explicitly mentions multi-language support with automatic translation to 100+ languages. REVIEWS.io's description doesn't directly mention language support.
Which app is better for Shopify Plus merchants?
The description of REVIEWS.io mentions Shopify Flow integration, which is a feature of Shopify Plus. This, along with the review syndication capabilities, could make it a more appealing option for larger merchants. However, UserLoop's insights may also prove valuable at scale.
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