Trusted Help Center & FAQ vs UserLoop Surveys & Feedbackfor Shopify (2026)
Trusted Help Center & FAQ and UserLoop Surveys & Feedback, both with a 5/5 rating, cater to distinct needs within Shopify's 'Support - Other' category. Trusted Help Center & FAQ focuses on providing self-service support through customizable and SEO-optimized FAQ pages, targeting merchants aiming to improve customer experience and organic search visibility by addressing common customer inquiries directly on their store. It aims to empower merchants to manage customer service directly within their storefront by proactively answering customer questions and reducing customer support queries.
At a Glance
Trusted Help Center & FAQ
73 reviews
UserLoop Surveys & Feedback
23 reviews
Detailed Overview
Trusted Help Center & FAQ
We help you to create SEO prepared FAQ pages for your store and a help center for your customers!
Key Features
- Create help center FAQ's that improve SEO, match your theme and your needs.
- Fully customize questions and answers with our easy to use admin dashboard.
- Static page that supports multiple language translations, product page FAQ's.
- Show FAQs in a separate page and your product, collection & any other pages.
- Admin is able to add images and videos to FAQ answers, format texts.
UserLoop Surveys & Feedback
Turn customer feedback into growth with AI-powered surveys
Key Features
- All-in-one platform: surveys, quizzes, and video feedback together
- AI-powered analytics identify patterns and trends automatically
- Video responses from customers build trust and social proof
- Smart product quizzes guide shoppers to perfect purchases
- Multi-language support with automatic translation to 100+ languages
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Trusted Help Center & FAQ5/5 UserLoop Surveys & Feedback5/5 | ||
| Reviews | 73 | 23 |
Reviews Trusted Help Center & FAQ73 UserLoop Surveys & Feedback23 | ||
| Primary Function | FAQ & Help Center | Surveys, Quizzes, Feedback & Video Testimonials |
Primary Function Trusted Help Center & FAQFAQ & Help Center UserLoop Surveys & FeedbackSurveys, Quizzes, Feedback & Video Testimonials | ||
| SEO Focus | Strong (SEO prepared FAQs) | Limited (Indirectly through feedback & insights) |
SEO Focus Trusted Help Center & FAQStrong (SEO prepared FAQs) UserLoop Surveys & FeedbackLimited (Indirectly through feedback & insights) | ||
| Customization | High (Font, color, style, images, videos) | Moderate (Customizable survey formats) |
Customization Trusted Help Center & FAQHigh (Font, color, style, images, videos) UserLoop Surveys & FeedbackModerate (Customizable survey formats) | ||
| Data Analysis | Limited (FAQ views/engagement) | AI-powered analytics for identifying patterns & trends |
Data Analysis Trusted Help Center & FAQLimited (FAQ views/engagement) UserLoop Surveys & FeedbackAI-powered analytics for identifying patterns & trends | ||
| Customer Interaction | Passive (Self-service FAQ) | Active (Surveys, quizzes, feedback requests) |
Customer Interaction Trusted Help Center & FAQPassive (Self-service FAQ) UserLoop Surveys & FeedbackActive (Surveys, quizzes, feedback requests) | ||
| Multi-language Support | Yes (supports multiple language translations) | Yes (Automatic translation to 100+ languages) |
Multi-language Support Trusted Help Center & FAQYes (supports multiple language translations) UserLoop Surveys & FeedbackYes (Automatic translation to 100+ languages) | ||
| Value Proposition | Reduce customer support load, improve SEO, empower customers | Drive growth through feedback, identify insights, build social proof, increase conversions with quizzes |
Value Proposition Trusted Help Center & FAQReduce customer support load, improve SEO, empower customers UserLoop Surveys & FeedbackDrive growth through feedback, identify insights, build social proof, increase conversions with quizzes | ||
Our Verdict
For Shopify merchants seeking to proactively address customer inquiries, improve SEO through comprehensive FAQ pages, and provide a self-service help center within their store's branding, Trusted Help Center & FAQ is the better choice. It empowers customers to find answers independently. On the other hand, UserLoop Surveys & Feedback is ideal for merchants focused on actively gathering customer feedback, understanding customer sentiment through AI-powered analytics, building social proof with video testimonials, and driving sales with interactive product quizzes. UserLoop helps merchants to better engage their customers by actively seeking customer feedback to drive revenue and product improvement.
Common Questions
Which app is better for improving SEO?
Trusted Help Center & FAQ explicitly focuses on SEO by enabling merchants to create 'SEO prepared FAQs' for products, collections, and other pages. UserLoop Surveys & Feedback does not directly optimize for SEO.
Which app is easier to use for a non-technical merchant?
Both apps claim ease of use. Trusted Help Center & FAQ explicitly states it requires no coding knowledge, suggesting a focus on simplicity for users with limited technical skills. UserLoop, while powerful, might require slightly more familiarity with data analysis and survey design to fully leverage its features.
Which app is better for understanding customer satisfaction?
UserLoop Surveys & Feedback is specifically designed to measure and understand customer satisfaction through surveys, quizzes, and feedback mechanisms. It even includes features for tracking customer satisfaction and segmenting customers. Trusted Help Center & FAQ primarily focuses on providing information, not directly measuring satisfaction.
Which app is better for reducing customer support requests?
Trusted Help Center & FAQ's primary goal is to reduce customer support requests by providing readily available answers to common questions. A well-designed FAQ section can significantly deflect inquiries that would otherwise require support team intervention.
Can I use both apps together?
Yes, these apps complement each other. Trusted Help Center & FAQ can provide a comprehensive self-service resource, while UserLoop Surveys & Feedback actively collects customer feedback to identify areas for improvement and inform the content of the FAQ.
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