Updated when app data changes

The Best Helpdesk Apps for Shopify

Q: Which of these helpdesk apps is best for a small store with limited support staff?

For smaller stores with limited staff, **Herodesk** could be a great fit, being a simple helpdesk and live-chat tool. **Live Chat & AI ChatGPT : Orka**, focuses on real-time engagement via live chat, which can be valuable for smaller teams. Alternatively, **Relocate+ Order Editor**, with its self-service order editing, could help reduce the volume of support requests that your limited staff needs to handle.

Q: Which apps offer AI-powered features to automate support tasks?

Several apps offer AI-powered features. **lookfor AI Agents & AI Chatbot** uses AI for order tracking, address updates, and product recommendations. **Commslayer ‑ Helpdesk & Chat** utilizes AI to draft replies and hide spam comments. **Vennie: AI Chatbot for Zendesk** automates Zendesk support requests, and **Notch – Customer Support Suite** offers AI managed support.

Q: Which helpdesk apps integrate directly with Shopify to show customer and order information?

**Herodesk** explicitly states that it integrates with Shopify to display customer and order details. **Kustomer** offers a full view of customer orders via Shopify data integration. **lookfor AI Agents & AI Chatbot** also can use Shopify functions in its agent, such as canceling orders or updating shipping.

Q: I already use Zendesk. Is there a helpdesk app that integrates well with it?

Yes, **Vennie: AI Chatbot for Zendesk** is specifically designed to automate your Zendesk support, making it a natural fit for existing Zendesk users. It automates support requests directly within Shopify.

Q: I need a helpdesk solution that can handle a large volume of tickets and agents. Which apps are best?

**Commslayer ‑ Helpdesk & Chat** states explicitly that it has no limits on agents or tickets. **Kustomer**, an AI CRM, is designed to revolutionize support, streamline operations, and handle a large number of customer orders, inquiries, and feedback. **Notch – Customer Support Suite** takes over your entire support, enabling your growth.

Helpdesk 110 apps

100+

Apps Ranked

100%

Independent

Paid Placements

Quick picks

Independence & Disclosure

FixMyStore is independent. We don't sell, resell, or receive commissions from listed apps. Rankings use public data, review analysis, and real audit signals.

Page 1 of 10

Chatway Live Chat FAQ WhatsApp

4.9(217)

+1Best for Helpdesk

FMS107

Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

FMS Score107

View on Shopify Alternatives

About this app

Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

Key Features

Access Shopify cart, orders, coupons data & more through live chat support inbox
Canned responses saved replies & FAQ for better live chat customer support
Mobile apps for iOS & Android to live chat and provide customer support anywhere
Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
Monitor inbox customer service chats & invite customer support chat agents

FMS App Score reflects compliance, performance, support, and update consistency.

Commslayer ‑ Helpdesk & Chat

5.0(56)

Best for Helpdesk

FMS107

Helpdesk & chat inbox by the ex-Lifetimely founders

FMS Score107

View on Shopify Alternatives

About this app

Hey, Karri the founder here. I built this helpdesk because other support tools weren't improving much, but their prices kept climbing. It connects all your channels and live chat inbox into one single helpdesk. Comes with handy AI that hides spam comments, suggests replies, and helps manage tickets across email, socials, and your live chat widget. You can check orders, issue refunds, and cancel orders – all within this helpdesk. The best part? No limits on agents or tickets.

Key Features

Real-time order, shipping, and purchase history inside your helpdesk inbox
Get AI-drafted replies for every email & live chat ticket in your inbox
Auto-hide spammy social-media ad comments with AI
All the core helpdesk features your team will love (macros, automations, views)
Role management, reporting and custom inbox views for support managers

FMS App Score reflects compliance, performance, support, and update consistency.

DC WhatsApp Marketing+Helpdesk

4.9(175)

Best for Helpdesk

FMS107

Automate WA marketing, broadcasts & cart recovery via WhatsApp API + AI-Powered Omnichannel Helpdesk

FMS Score107

View on Shopify Alternatives

About this app

DelightChat is a CRM helping Shopify merchants automate support and marketing using the official WhatsApp Business API with green tick verification. Engage customers with automated & personalized messages to recover carts, confirm & convert COD orders, send order confirmations, review requests and auto-sync products to WA catalog. Our omnichannel helpdesk centralizes conversations from WA, IG, FB, Email, and Live Chat - helping teams respond faster with AI Assist, chatbot, smart routing.

Key Features

Send segmented WhatsApp marketing broadcasts via Green Tick WhatsApp API number
Manage WhatsApp chat in unified team inbox with Instagram, FB, Email & Live Chat
Powerful WhatsApp automation with AI chatbot, AI assist, and canned responses
Boost sales with WhatsApp abandoned cart & checkout, back in stock alerts
Showcase products in WhatsApp Catalog, verify COD orders, and convert to prepaid

FMS App Score reflects compliance, performance, support, and update consistency.

Willdesk: Live Chat&AI Chatbot

4.8(392)

-1Best for Helpdesk

FMS106

Ranked based on Shopify App Store rating and reviews. View on Shopify for full details.

FMS Score106

View on Shopify Alternatives

This app is ranked based on Shopify App Store rating and review count. Check the official listing for full features, pricing, and support.

FMS App Score reflects compliance, performance, support, and update consistency.

Live Chat & AI ChatGPT : Orka

5.0(24)

Best for Helpdesk

FMS106

Orka is a Live chat to talk to your customers. Real time support and product recommendations.

FMS Score106

View on Shopify Alternatives

About this app

Connect directly with your store visitors in real-time. Boost engagement, answer questions, and elevate customer experience seamlessly. Simple to set up, effortless to use. Dive into meaningful conversations and turn browsing visitors into loyal customers. Choose Orka for a chat experience that's a cut above the rest, 100% embed into your dashboard. Connect,chat & convert.

Key Features

Real-time engagement: Connect instantly with visitors.
Easy setup: Integrate with Shopify in minutes.
User-friendly interface embed into Shopify: Chat effortlessly.
Mobile-responsive: Engage customers on any device.

FMS App Score reflects compliance, performance, support, and update consistency.

Relocate+ Order Editor

5.0(31)

Best for Helpdesk

FMS106

Use custom rules for self-serve order editing to addresses and products to reduce errors and returns

FMS Score106

View on Shopify Alternatives

About this app

Let customers make changes to shipping addresses and rates, add/remove products, edit order notes or gift messages, and cancel orders without contacting support. Create conditional rules to control what can be changed and when. Easily allow customers to update product variant options, pay for new items, taxes, or differences in shipping. Reduce returns and increase satisfaction with convenient order editing via the thank you and order status pages, order confirmation emails, and store accounts.

Key Features

Automate customer support with rule-based self-serve editing.
Time-based restrictions for when the address editor is available.
Customers can edit variants-only or add/remove products based on your rules
Integrates with ShipStation, Recharge, and other leading platforms

FMS App Score reflects compliance, performance, support, and update consistency.

Kustomer

5.0(24)

Best for Helpdesk

FMS106

Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

FMS Score106

View on Shopify Alternatives

About this app

Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.

Key Features

Full View of Customer Orders via Shopify Data Integration
Direct Order Refunds/Cancellations from Kustomer Timeline
Efficient Order Data Access and Search within Kustomer
Dynamic Message Customization with Shortcuts
Automated Updates with Chatbot Templates

FMS App Score reflects compliance, performance, support, and update consistency.

lookfor AI Agents & AI Chatbot

5.0(23)

Best for Helpdesk

FMS106

Boost your customer service with AI chatbot, live chat, FAQ to Sell More & Support AI

FMS Score106

View on Shopify Alternatives

About this app

lookfor is your all-in-one AI chatbot for support, automating customer service and effortlessly turning inquiries into sales. Use our AI agent for support tasks like tracking orders, updating order addresses, and personalized product recommendations. Leverage analytics to optimize customer support. Boost conversions with the AI product finder and targeted product recommendations from your smart AI chatbot for support and sales.

Key Features

Reduce churn with conditional order cancellation agent
Use Shopify functions in your agent, eg: Cancel Order, Update Shipping
Escalate important tickets to support member inside of the lookfor dashboard
Understand revenue and resolution rate with lookfor data platform
Create unlimited AI agents to resolve tickets that previously need a human touch

FMS App Score reflects compliance, performance, support, and update consistency.

Jotform AI Chatbot & Live Chat

4.9(14)

Best for Helpdesk

FMS103

Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales

FMS Score103

View on Shopify Alternatives

About this app

These AI-powered help desk solutions help businesses manage customer conversations automatically across chat, FAQ and live interactions. Intelligent agents respond instantly, resolve issues, and guide users in real time, 24/7. A built-in support workspace brings together live messaging, automated replies, and self-service answers to reduce workload and speed up responses. Merchants can provide faster, more consistent help through a scalable communication experience with an AI assistant.

Key Features

AI chatbots provide real-time, personalized assistance on products and policies.
Shopify integration keeps product and order details updated no coding needed.
Smart automation handles inquiries, guides purchases, and recommends products.
Provide customer support over chat and voice calls with human-like AI responses.
Your customers can communicate with you via WhatsApp, Instagram, and Messenger.

FMS App Score reflects compliance, performance, support, and update consistency.

QuickCEP: Live Chat&AI Chatbot

4.8(59)

Best for Helpdesk

FMS103

Customer Engagement Platform with Live Chat, AI Chatbot, Marketing Automation, CDP, and More.

FMS Score103

View on Shopify Alternatives

About this app

QuickCEP is designed to improve customer service and boost conversion and sales for e-commerce businesses. Its AI chatbots offer 24/7 assistance and support for customers. The omnichannel live chat can handle messages from live chat, Instagram, Messenger, Email, WhatsApp, and TikTok Shop all in one platform. Additionally, it can track customer behavior in real time for valuable insights. The data from CDP can be segmented and used for targeted marketing campaigns such as EDMs and pop-ups.

Key Features

Omnichannel live chat - respond instantly to all messages on one platform.
Enhance customer interactions with personalized experiences using AI chatbots.
Easily integrate QuickCEP with your Shopify store in three simple steps.
Run targeted email marketing and pop-up campaigns for segmented audiences.
Gain deeper insights into your customers with real-time behavior tracking.

FMS App Score reflects compliance, performance, support, and update consistency.

FixMyStore

Get More From Your Shopify Store

Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.

Try Fix My Store

Why Helpdesk Apps Matter for Shopify

Many merchants struggle to manage customer support, leading to missed opportunities and frustrated customers. That's where helpdesk apps come in. These tools centralize customer interactions, automate tasks, and provide valuable insights. Kustomer, rated 5/5 by 24 reviewers, is an AI CRM designed to revolutionize support by providing a holistic view of customer data and streamlining support across various channels. Another option, Notch – Customer Support Suite, with a 5/5 rating from 4 reviews, offers a full-service solution managed by AI and experts, allowing you to focus on business growth. By leveraging these tools, Shopify merchants can transform customer service from a cost center into a revenue driver.

How to Choose the Best Helpdesk App

Integration & Existing Tools:

If you already use Zendesk, Vennie: AI Chatbot for Zendesk might be the most logical choice, as it's designed specifically to enhance that platform. Consider apps that seamlessly integrate with your existing tools. While not explicitly mentioned, integration capabilities are crucial for any helpdesk solution.
CB: Social Media Inbox+Support, rated 5/5 with 5 reviews, likely focuses on consolidating social media support, which could be essential for businesses with a strong social presence.

Cost & Scalability:

Consider the pricing structure of each app and whether it aligns with your budget and growth plans. Commslayer ‑ Helpdesk & Chat explicitly states no limits on agents or tickets, making it potentially cost-effective for growing teams.

Pros & Cons of Helpdesk Apps

Advantages

Commslayer ‑ Helpdesk & Chat offers unlimited agents and tickets, making it scalable.

Relocate+ Order Editor empowers customers with self-service order editing, reducing support requests.

lookfor AI Agents & AI Chatbot can reduce churn with a conditional order cancellation agent.

Kustomer gives a full view of customer orders via Shopify data integration.

Live Chat & AI ChatGPT : Orka allows for real-time engagement with website visitors.

Notch – Customer Support Suite handles your entire customer support, freeing up your time.

Helpify24 can help with installing new apps and functions on Shopify.

Vennie: AI Chatbot for Zendesk automates your support requests, such as address changes, cancellations, and more.

Herodesk integrates with Shopify to show customer and order information, making customer support easier.

Considerations

Some apps like CB: Social Media Inbox+Support have very few reviews, making it harder to assess their reliability.

The lack of pricing information makes it difficult to compare the affordability of different apps.

Compare & Explore

Head-to-Head

Redo vs Tidio ‑ Live Chat & AI Chatbot

4.7 ★vs4.6 ★

Redo vs Chatway Live Chat FAQ WhatsApp

4.7 ★vs4.9 ★

Tidio ‑ Live Chat & AI Chatbot vs Chatway Live Chat FAQ WhatsApp

4.6 ★vs4.9 ★

Tidio ‑ Live Chat & AI Chatbot vs Commslayer ‑ Helpdesk & Chat

4.6 ★vs5.0 ★

Chatway Live Chat FAQ WhatsApp vs Commslayer ‑ Helpdesk & Chat

4.9 ★vs5.0 ★

Chatway Live Chat FAQ WhatsApp vs Willdesk: Live Chat&AI Chatbot

4.9 ★vs4.8 ★

Find Alternatives

Redo

Alternatives →

Tidio ‑ Live Chat & AI Chatbot

Alternatives →

Chatway Live Chat FAQ WhatsApp

Alternatives →

Ranking Methodology

Regulatory

Verification across 50+ tax jurisdictions including EU VAT, UK GST, and US Sales Tax compliance.

Performance

Audits for script bloat. We prioritize solutions with zero frontend side effects during checkout.

Support Audit

First-hand testing of merchant help desks. Slow response times result in grade demotions.

Audit Signals

Scores reflect issues observed during real store audits, including B2B tax and performance.

Best 3D/AR/VR Apps

121 apps

Best Abandoned cart Apps

12 apps

Best Accessibility Apps

57 apps

Best Accounts and login Apps

151 apps

Best Ads Apps

264 apps

Best Advertising Apps

12 apps

Best Advertising - Other Apps

81 apps

Best Affiliate programs Apps

182 apps

Do You Actually Need a Helpdesk App?

Not every Shopify store needs a dedicated app in this category. Evaluate your volume, region, and workflow before installing.

Compare ratings and reviews before committing
Check the official app page for pricing and trials

Common Questions

Which of these helpdesk apps is best for a small store with limited support staff?

For smaller stores with limited staff, Herodesk could be a great fit, being a simple helpdesk and live-chat tool. Live Chat & AI ChatGPT : Orka, focuses on real-time engagement via live chat, which can be valuable for smaller teams. Alternatively, Relocate+ Order Editor, with its self-service order editing, could help reduce the volume of support requests that your limited staff needs to handle.

Which apps offer AI-powered features to automate support tasks?

Several apps offer AI-powered features. lookfor AI Agents & AI Chatbot uses AI for order tracking, address updates, and product recommendations. Commslayer ‑ Helpdesk & Chat utilizes AI to draft replies and hide spam comments. Vennie: AI Chatbot for Zendesk automates Zendesk support requests, and Notch – Customer Support Suite offers AI managed support.

Which helpdesk apps integrate directly with Shopify to show customer and order information?

Herodesk explicitly states that it integrates with Shopify to display customer and order details. Kustomer offers a full view of customer orders via Shopify data integration. lookfor AI Agents & AI Chatbot also can use Shopify functions in its agent, such as canceling orders or updating shipping.

I already use Zendesk. Is there a helpdesk app that integrates well with it?

Yes, Vennie: AI Chatbot for Zendesk is specifically designed to automate your Zendesk support, making it a natural fit for existing Zendesk users. It automates support requests directly within Shopify.

I need a helpdesk solution that can handle a large volume of tickets and agents. Which apps are best?

Commslayer ‑ Helpdesk & Chat states explicitly that it has no limits on agents or tickets. Kustomer, an AI CRM, is designed to revolutionize support, streamline operations, and handle a large number of customer orders, inquiries, and feedback. Notch – Customer Support Suite takes over your entire support, enabling your growth.

Loading apps...

Updated when app data changes

The Best Helpdesk Apps for Shopify

Helpdesk 110 apps

100+

Apps Ranked

100%

Independent

Paid Placements

Quick picks

Independence & Disclosure

FixMyStore is independent. We don't sell, resell, or receive commissions from listed apps. Rankings use public data, review analysis, and real audit signals.

Page 1 of 10

Chatway Live Chat FAQ WhatsApp

4.9(217)

+1Best for Helpdesk

FMS107

Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

FMS Score107

View on Shopify Alternatives

About this app

Key Features

Access Shopify cart, orders, coupons data & more through live chat support inbox
Canned responses saved replies & FAQ for better live chat customer support
Mobile apps for iOS & Android to live chat and provide customer support anywhere
Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
Monitor inbox customer service chats & invite customer support chat agents

FMS App Score reflects compliance, performance, support, and update consistency.

Commslayer ‑ Helpdesk & Chat

5.0(56)

Best for Helpdesk

FMS107

Helpdesk & chat inbox by the ex-Lifetimely founders

FMS Score107

View on Shopify Alternatives

About this app

Key Features

Real-time order, shipping, and purchase history inside your helpdesk inbox
Get AI-drafted replies for every email & live chat ticket in your inbox
Auto-hide spammy social-media ad comments with AI
All the core helpdesk features your team will love (macros, automations, views)
Role management, reporting and custom inbox views for support managers

FMS App Score reflects compliance, performance, support, and update consistency.

DC WhatsApp Marketing+Helpdesk

4.9(175)

Best for Helpdesk

FMS107

Automate WA marketing, broadcasts & cart recovery via WhatsApp API + AI-Powered Omnichannel Helpdesk

FMS Score107

View on Shopify Alternatives

About this app

Key Features

Send segmented WhatsApp marketing broadcasts via Green Tick WhatsApp API number
Manage WhatsApp chat in unified team inbox with Instagram, FB, Email & Live Chat
Powerful WhatsApp automation with AI chatbot, AI assist, and canned responses
Boost sales with WhatsApp abandoned cart & checkout, back in stock alerts
Showcase products in WhatsApp Catalog, verify COD orders, and convert to prepaid

FMS App Score reflects compliance, performance, support, and update consistency.

Willdesk: Live Chat&AI Chatbot

4.8(392)

-1Best for Helpdesk

FMS106

Ranked based on Shopify App Store rating and reviews. View on Shopify for full details.

FMS Score106

View on Shopify Alternatives

This app is ranked based on Shopify App Store rating and review count. Check the official listing for full features, pricing, and support.

FMS App Score reflects compliance, performance, support, and update consistency.

Live Chat & AI ChatGPT : Orka

5.0(24)

Best for Helpdesk

FMS106

Orka is a Live chat to talk to your customers. Real time support and product recommendations.

FMS Score106

View on Shopify Alternatives

About this app

Key Features

Real-time engagement: Connect instantly with visitors.
Easy setup: Integrate with Shopify in minutes.
User-friendly interface embed into Shopify: Chat effortlessly.
Mobile-responsive: Engage customers on any device.

FMS App Score reflects compliance, performance, support, and update consistency.

Relocate+ Order Editor

5.0(31)

Best for Helpdesk

FMS106

Use custom rules for self-serve order editing to addresses and products to reduce errors and returns

FMS Score106

View on Shopify Alternatives

About this app

Key Features

Automate customer support with rule-based self-serve editing.
Time-based restrictions for when the address editor is available.
Customers can edit variants-only or add/remove products based on your rules
Integrates with ShipStation, Recharge, and other leading platforms

FMS App Score reflects compliance, performance, support, and update consistency.

Kustomer

5.0(24)

Best for Helpdesk

FMS106

Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

FMS Score106

View on Shopify Alternatives

About this app

Key Features

Full View of Customer Orders via Shopify Data Integration
Direct Order Refunds/Cancellations from Kustomer Timeline
Efficient Order Data Access and Search within Kustomer
Dynamic Message Customization with Shortcuts
Automated Updates with Chatbot Templates

FMS App Score reflects compliance, performance, support, and update consistency.

lookfor AI Agents & AI Chatbot

5.0(23)

Best for Helpdesk

FMS106

Boost your customer service with AI chatbot, live chat, FAQ to Sell More & Support AI

FMS Score106

View on Shopify Alternatives

About this app

Key Features

Reduce churn with conditional order cancellation agent
Use Shopify functions in your agent, eg: Cancel Order, Update Shipping
Escalate important tickets to support member inside of the lookfor dashboard
Understand revenue and resolution rate with lookfor data platform
Create unlimited AI agents to resolve tickets that previously need a human touch

FMS App Score reflects compliance, performance, support, and update consistency.

Jotform AI Chatbot & Live Chat

4.9(14)

Best for Helpdesk

FMS103

Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales

FMS Score103

View on Shopify Alternatives

About this app

Key Features

AI chatbots provide real-time, personalized assistance on products and policies.
Shopify integration keeps product and order details updated no coding needed.
Smart automation handles inquiries, guides purchases, and recommends products.
Provide customer support over chat and voice calls with human-like AI responses.
Your customers can communicate with you via WhatsApp, Instagram, and Messenger.

FMS App Score reflects compliance, performance, support, and update consistency.

QuickCEP: Live Chat&AI Chatbot

4.8(59)

Best for Helpdesk

FMS103

Customer Engagement Platform with Live Chat, AI Chatbot, Marketing Automation, CDP, and More.

FMS Score103

View on Shopify Alternatives

About this app

Key Features

Omnichannel live chat - respond instantly to all messages on one platform.
Enhance customer interactions with personalized experiences using AI chatbots.
Easily integrate QuickCEP with your Shopify store in three simple steps.
Run targeted email marketing and pop-up campaigns for segmented audiences.
Gain deeper insights into your customers with real-time behavior tracking.

FMS App Score reflects compliance, performance, support, and update consistency.

FixMyStore

Get More From Your Shopify Store

Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.

Try Fix My Store

Why Helpdesk Apps Matter for Shopify

How to Choose the Best Helpdesk App

Integration & Existing Tools:

If you already use Zendesk, Vennie: AI Chatbot for Zendesk might be the most logical choice, as it's designed specifically to enhance that platform. Consider apps that seamlessly integrate with your existing tools. While not explicitly mentioned, integration capabilities are crucial for any helpdesk solution.
CB: Social Media Inbox+Support, rated 5/5 with 5 reviews, likely focuses on consolidating social media support, which could be essential for businesses with a strong social presence.

Cost & Scalability:

Consider the pricing structure of each app and whether it aligns with your budget and growth plans. Commslayer ‑ Helpdesk & Chat explicitly states no limits on agents or tickets, making it potentially cost-effective for growing teams.